New boat to me. Asked Colton's to do some hull work, fix tilt/trim and inspect prior to the start of the boating season. Colton's didn't communicate with me, didn't communicate amongst themselves. Wasn't until July that an actual inspection was performed and only then discovered work that would then take another month and a half to fix. Prior to this, was twice offered to take the boat for a weekend, being assured that all of the work except a specific non-critical task was done. Was finally able to take the boat the second time and not only was work that prevented me using the boat not done, but upon my own inspection discovered that the seawater intake hose was disconnected and the impeller was severely deteriorated. If I had tried to use the boat I could have destroyed the engine. Additionally, found my brand new winter cover balled up under the bow cover with a nice six inch tear. With only a couple of exceptions, Colton's would not call me with status, oftentimes even when they said they would. it was up to me to call them, usually to find out only then that something was delayed, broken, needed to be ordered, or a decision had to be made. Was twice told that work would begin "within the next two weeks". Both times I called three to four weeks later only to find out that work had not started. Several times my calls were answered with "Hey, was just getting ready to...", leaving me with the feeling that if I hadn't called nothing would have gotten done.
Finally got my boat back, five and a half months after dropping it off. They even demonstrated the tilt/trim and the engine running. Kicker is, I put it in the water the next day, turned the key, and nothing. I took it back and they determined that the starter relay had failed and replaced it. I put it back in the water and it started up a few times then the relay failed again. Maybe it is asking too much, but if there was a failed relay then I think at least some investigation as to why the relay might have failed would be in order. Also, when a friend who is familiar with boats looked at it he questioned the relay used and recommended that, due to the age of the boat, he would have expected a higher amperage relay.
Maybe I was an exception, maybe they were too busy for a small, unimportant boat like mine, but if Colton's had started the work on my boat sooner I could have been dealing with these other issues with some...
Read morereturned my boat to me with heavy footprints of oil and grease all over my new carpet, they unsucessfully attempted to clean them and Mark has said they will not replace them, i had no problems with my generator, i ran it all the way there in transport however when i picked my boat up it wasn't working, i discovered they had broken the oil pressure switch, charged me for a new door however my door is leaking heavily. Promises to fix it last August but it is now June 2020, and im still waiting. I was satisfied with their body work and rail repair.I am a black man and id be lying if I didnt feel like i was being treated unfairly. It took them a long time to begin the work so when I inquired I was told "we want to be sure you can pay for the work done, WOW!They were paid in excess of 20,000 and I've yet to...
Read moreI've kept my boat at Colton's Point marina for the past 7 years and it's gotten better and better each year. All of the repairs and installations on my boat were done right the first time without any follow up required. This has included replacing the motors lower unit, cylinder head, hydraulic pump, coil, and various pumps, and installing electronics and a windless unit. Marina security and safety have also been great with never any issues. I've also appreciated the marina looking after my boat during major storms and the cleanliness of the facilities, and fair pricing of what the offer for the customer. I highly recommend the marina to anyone looking for a friendly setting and location in Southern...
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