Naylor Family Farm & Corn Maze — Attraction in Lillington

I had the worst experience here. I have been a few times before but left in shock today. My son fell off the trampoline and had a few significant scratches on his arm and a severe bloody nose. We went to the entrance to get him cleaned up and to take care of his wounds. We were abruptly stopped to wait in line for the restroom as he had blood running all over him. We went to the office to ask for band-aids and the lady said, "band-aids will not help a bloody nose." We realize that but what she wasn't aware of was the significant cuts on his arm. Then proceeded to tell us band-aids are not free." Being in the service industry, I would expected more care and concern. I cannot believe this response! I truly would have anticipated better care. We just paid over $100 to visit and I do not plan to return to this farm. It was very hurtful as a parent. I tend to error on the side of grace and understanding and never write reviews. We all have bad days and moments but this isn't acceptable.

*Response to your reply: I think this was misleading representation of the truth. As discussed on the phone, we certainly would never expect someone to leave the restroom occupied and allow us in. My child had blood all over his face and shirt from his lip and nose and they were asking me to wait in line. The customers were more supportive than the staff. They saw the clear injury and allowed us to jump ahead. It was just the lack of any compassion for us as it was obvious that our child was severely hurt. Your staff did not offer the care by giving us towels or items to clean him up. Also, we did not ask for a giant band-aid. We asked for a band-aid and the lady gave us a tiny one. Then we asked for a bigger band-aid to cover his wound. Then she proceeded to say, “I don’t think a band-aid will help his nose.” We never would ask for a band-aid for a bloody nose? We made it very clear it was for his arm. She proceeded to tell us that “these things (band-aids) are not free.” Are you telling me it too much to ask for a couple of band-aids after we paid $120 to visit your business??? We were not dramatic or short-sided because our child was hurt. We were simply trying to handle the situation, never expecting anyone to intervene and administer medical care just to help with supplies and care/concern. This was just a horrible experience. Lastly, sharing that your help was a retired school teacher, has won all kinds of awards as a teacher and she is just a Yankee from up North, does not give her or anyone permission to be ugly and not show compassion towards others. You are in the service industry. It’s your customers paying overpriced admission that are supporting your pumpkin patch business. At least show compassion and offer to help. Take care of your customers and they will take...

I think this place could be awesome if they put more safety precautions in place. I hurt myself going down the slide yesterday (hit a bump where 2 pieces of pipe join and slammed my tailbone so hard it brought tears) and they looked at me confused when I asked if they had an incident report I could fill out to make some kind of documentation. Since they are working with the public they should definitely have these documents available. I also saw other injuries happen while I was there, because things aren't set up properly. They pretty much gave me 2 bags of mining gems and said sorry. The slide was still open and no changes were made. Last year was a total mad house and I witnessed a boy almost smothered by a bouncy house that was not fully inflated. This year we saw a kid trip over a gray curb laying in gray rocks near the front office and was hurt. This place could be great but they really need to focus on safety, and have processes in place to prevent/deal with injuries.

In response to your reply. Your tone is very unprofessional and you mention nothing of having any incident reports or acquiring them in the future. A child almost got smothered due to your half deflated bounce house, and I had to pull him out myself. I am a small person, 160 pounds. I did not see the sign that you showed me Because it's the same color as the wood structure with a little red in it. I did however see the large HANDWRITTEN white sign for the new slide saying it was 200 pounds and under. Definitely a little confusing. Especially if you're chasing a 5 year old. I also had spoken to someone before going down this slide. They could have told me I was too large for it and not to go down. I am terribly bruised from the incident and am lucky nothing is broken. The bounce house incident from last year was in fact true and I am pretty sure the family of the child who I helped pull out reported it to you immediately. I am simply stating facts. Your facility could be a lot safer and should be. I posted this online and did not call you because I feel that other parents should be made aware. As for the crub. If it needs to be there you guys could at least paint it yellow so people don't continue to trip over it and get hurt. Especially since that's where you pick up and drop off people. I will not be taking any further action. I wish nothing but to bring awareness...

We shop the roadside stand by the road often, and we try to visit at least once a fall for pumpkins. The staff is always welcoming, and the kids always have a lot of fun.

On my most recent trip, staff even went above and beyond when it came to customer service (during peak field trip time, too). I had brought only a certain amount of cash in an attempt to stick to responsible spending (I should have known better lol). My daughter got a drink with the last of our set cash amount as we were leaving, but she ended up not liking the drink. When I tried to buy her a replacement, I couldn't get my tap to pay to work. The girl at the register didn't make me feel bad or rushed. I didn't feel like a huge inconvenience. There was no huffing and puffing, no eye rolling, not even the slightest hint of one of those deep, frustrated sighs. I was simply met with the same smile and friendly tone. Instead of being met with the frustration I've grown so used to and tend to see when things devolve into chaos during a family outing, she was SO nice. She actually even insisted she cover the replacement drink. 🥺

It doesn't sound like much; and the drink itself wasn't, but it's not about the drink. Even the smallest acts of kindness are impactful, especially when it so often feels like kindness and empathy are hard to come by these days.

I rarely leave 5 star reviews, but I wasted no time making this one. In a world filled with corporate greed, increasingly overcome by automated responses, and hyperfocused on minimizing personal interactions, you guys deserve the recognition. Thank you guys so much- not only for being a fun and local, agricultural learning environment but also for extending grace and compassion to a stranger like me (and my feral family)! I wouldn't hesitate to recommend a trip to this place. Bonus points for supporting local/small...