
HORRIBLE EXPERIENCE.
Let me start out by explaining our situation, we originally had our wedding set for a different venue for $2,500 for the weekend which that venue ending up closing one month before so we unfortunately had to look else where. This then landed us with Willow Creek, blinded by the scenery and table decor options we went ahead with Kristen and her 'team' she offered a discounted rate at 6,000 for the white barn. We ended up putting our deposit down that day - 30 Days later we paid off our 6,000 total and Kristen immediately lost contact with us. June 11th 5 days before my wedding i emailed her stating my text messaged were not delivering to her and her phone went straight to voicemail for the past month. She explained she had a new cell phone number (and i just decided not to inform me?) we went on to discuss what i would like considering we hadn't talked much other than a quick 15 min meeting when we finished paying her and that was 4 months before the wedding and everything she asked was still tentative or we were undecided, after that meeting we lost all contact with her until the week of the wedding. We went over the details of the wedding through email and she said we could arrive at 8 AM to set up. Me and my mom showed up at 8:15 and had to wait outside the gate until 10:00 AM for the DJ to open!!! She said she had no clue i was coming this early when i had it in an email from the night before she said 8.
We started setting up and the table decor was completely different that what we had talked about and she was no where to be found again. Moving along through out the day the first time i saw her the day of the wedding was 15 mins before i was about to walk down the isle and she came up to me angry asking what the problem was and why i was so mad and started yelling at me, i kindly informed her she has been no where to be found and she was my wedding coordinator, then she said she wasn't my coordinator Paula was.... I HAD NEVER EVEN MET A PAULA. She then says her 'professional bartenders" was her 21 year old daughter and her daughters boyfriend - which one of them couldn't bar tend there any more because he got in a fight with her husband - super classy.
Oh and she wasn't at our rehearsal either - she said the DJ handles all that which he did an amazing job at. But i was running 15 mins late and she insisted that i show up in 5 mins or they were locking the gate and i wouldn't have a rehearsal so I drive way over the speed limit balling my eyes out but we finally made it just to find out the DJ was in no rush and it wasn't a problem at all that i was 15 mins late. All because she didn't want to pay him over time. We were then informed that she and the other owner are going through a divorce and she is going to be leaving the facility soon (thank god)
As the wedding went on - none of our candles got lit like they were suppose to, none of the chalkboard signs had our names written in them ( they were blank just hanging on the walls), ALLL of our drinks were like juice they used so much mix and zero alcohol that they ran out of juice.
By the end of the night when we were about to leave the husband / half owner came up and asked not to write a review and if i did to leave her name out of it and everything she did because shes going through a rough time with her divorce.
I haven't written a review because of what he said and i understand people go through things but if you are not a happy/nice/caring person maybe you shouldn't be involve in weddings?
Save your money go somewhere else - this place is NOT all it...
Read moreThe venue is beautiful but the employees are extremely disrespectful and Rude. I don’t remember hiring Sharla as my coordinator but she bossed our wedding party around like she was. My song down the aisle went over because she yelled at my niece and told her not to turn it off then turned around and firmly told her not to tell me. Our best man went down without my maid of honor because she rushed them and told them they didn’t have a choice because we were late. Myself and bridal party waited for over 20 minutes to be picked up. Complaining about what we chose to say and how we did thing during our ceremony was unnecessary! This was our wedding! The bathrooms at the bar stayed locked while my mom decorated for our reception and was given a hard time about the entire time. My mom worked hard and made sure everything was perfect. One of our guest was out of hand but Sharla could have handled it in a professional manner. Instead, cussed, called names and threatened the cops when easily it could have been handled better. My grandma , a few cancer patients my great aunt ( Elders) and bridal party ( barefoot) had to walk up the hill to the barn when we were told they’d have a shuttle service going. 100% lack of professionalism and communication skills. We had many complaints from guests about how Sharla spoke to them and how rude she was. . This experience was extremely stressful for myself ( the bride) and our wedding party.. would highly...
Read moreThe property is beautiful, but the staff are rude. Went to a wedding there and quickly found out there is no handicap parking for my father, he parked towards the front of the big barn and was told by one of the staff that he couldn't park there due to pictures which we understood, so he parked to the left rear of the barn so he could have is oxygen near in case he needed it. He finally got to walk to the barn (which is not easy for him) to enjoy the reception, and yet again to move his car cause of pictures that were never taken in that direction. There is no designated Handicap parking near the barn and is all gravel. So, I went to explain my father's situation to a young woman with blonde hair and she said she didn't want to get fired by the owners so it is what it is. After about an hour I noticed that the same woman and a few of the workers have parked in the same spot my dad did and was caught in pictures of the reception.
If you rent a space for a wedding and your sitting at the alter right next to the alter is a janky trailer that would be in the shot of the ceremony, they didn't care enough to move a trailer, but my handicap father parking close cause again no handicap parking spots available which is against the ADA.
Also watched one of the cart drivers stand by as and elderly man fell at the front of the barn and didn't offer to help him up. Very disappointed. Will...
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