Forest Lawn — Attraction in Los Angeles

Baltazar is totally insensitive and should not be in such a role inmho -- perhaps he just doesn't like his job but it's no excuse to totally lack compassion when that needs to be at the forefront of your interactions. As if I am not enduring enough emotional distress grieving my mother after an insanely traumatic couple of years of her suffering, I get totally insensitive and irrelevant responses from him when I questioned why he wouldn't send ALL of my mother's four children information (simply time and place) about her services. He definitely knew we all exist and has our contacts because he sent each of us documents to sign, but failed to include details about the service and the wake being on SEPARATE days so had I not phoned in to ask about flower deliveries, I would have MISSED my mother's WAKE along with my mom's other daughter who was also not informed. His excuse was that he had one point of contact and had "good faith" that she would inform all of us, which of course she did not. My mother would have never EVER wanted us to miss her wake/burial. I was hoping for an apology and possibly assuring me that he would consider this type of situation for future families and not assume anything to ensure that all his contacts listed would know the service details -- that should be their responsibility especially if they are aLREADY sending us each documents to sign. They want to cover themselves legally with the embalming process, but seem to have no morale and cannot be bothered to copy/paste a couple of lines confirming all services times and locations as a mere courtesy.

Not that I wanted to, but to explain why this felt so unfair and shocking, I told him that I was the one with my mother during her last breath and I was the one who waited hours next to my mother's body for the forest lawn porter to arrive to the hospital and roll her into his van in the dark of night. His response was, "So how come you didn't accompany your mother to forest lawn to make arrangements for her that night?" EXCUSE ME??? Not only did he not apologize when I was already in tears and distressed and recounting a very recent and very traumatic experience just to break down my frustration for him, he further escalated the situation and started to gaslight me! IF MY MOTHER did not already have arrangements in process, I would have absolutely made them myself! How did that suddenly become the topic of our discussion? and what are you getting at exactly??? She paid for her own funeral and there was no issue about "arrangements" that's why someone from YOUR lawn showed up to take her from the hospital! UNbelievable!!!!

My father was buried here 23 years ago, and the experience was very different and somehow felt peaceful even though I was a grieving mess. I am not sure what happened and how they train their new hires, but this is no way to treat or speak with grieving family members. Sadly now my visits there are tarnished by this unfortunate interaction further adding to my mental and emotional suffering. As if...

Happy both my Mom and Dad are at rest in such a pretty area as this is, and near where much of their lives were spent.

But here’s the rub: They had owned their plots for decades (which to my mind even made them longtime customers), so was a little put off when during our appt. with FL Hollywood to make final plans, Mom’s graveside minutes (we held the longer memorial service at her church before arriving graveside) weren’t going to be convenient for a chapel service further up the hill the following hour. What? And can’t we all share these acres and acres? I didn’t like that. Including that our location was not truly on top of said chapel anyway. Additionally it felt strangely class related — or something weird — which shouldn’t be felt. To say nothing of in this business you can’t really time the need for plots to a large degree, eh? FL, problem solve on how better to accommodate all at such at time and when truly able.

But, well, we could and so did accommodate being there by a certain time and finished by a certain time, though the push was annoying. What is making me write now months later, is this yuck memory that hasn’t gone away. Before half of us had left our chairs, and while some of us were by our cars, a tractor comes charging up and starts throwing the dirt over Mom’s you know what. That had Not been told to us would happen and was super sad. I know in our mtg we mentioned our decision to not be around for that part (does anybody want to be?!) and so this doubly felt insensitive, thoughtless, and demanding. FL Hollywood has only several chances to make an impression (again, such is the business they are in), and unfortunately we were soured.

So customers, make sure you have arranged details like this ahead as you wish. We felt oddly pushed around, poorly treated in the matter, and additionally grieved.

(Ending on a good note, a woman whose name I sadly do not remember, could not have been kinder or more professional when my sister and I needed to stop by with some...

I want to start off by saying the day my family and I went to arrange my dad service the person who help us with choosing spot and his casket didn’t explain as much of course it’s are first time we put someone to rest and we don’t know much I felt discriminated because he only took us into spots where he said we’re adorable despite we said didn’t matter when we ask question about the benches people had by their grave he didn’t explain they didn’t have the picture for the day of his viewing even tho is was paid for they didn’t explain they throw funeral flowed away within three days being so expensive and after the day of his service they told us they weren’t going to it was all a disappointment being a nice cemetery we expected more communication from them sometimes people aren’t thinking to ask about everything but small details such as the flowers they should explain because we wasted almost 2,000 on flower’s arrangement for the day of his service for them to be fresh and nice and thrown away such a disappointment and no one knew if they were thrown away the day we went to ask not even the people who do the yard could of even been stolen expected more from forest lawn being in the area it is I have another love one in a different cemetery which is not in the best area and they respect everything don’t throw fresh flowers away it scary leaving anything nice for him such as a flower or a nice decoration of them throwing it away first cemetery that does that I see other grave nice and decorated while my dad is always being destroyed please train your employees especially your councilors when planning to explain more especially about the flowers putting someone to rest is expensive and doesn’t leave money many family do it with a lot sacrifice to get them flowers as a nice gesture for them to be thrown 2 days 3 days after being so nice still respect their flowers and...