We missed the previous tubing slot time. They told us to stand in line until the next slot was ready to be purchased which was at 6pm, the line started at 4:15. We were the second in line. We stood along with many other people exactly where we were told to stand, the lady in front of us, whom was first in line even called the office three times to triple check because we did notice other lines forming and the person said you're in the right spot.

The line was obvious and growing and employees were walking around no one approches us. Once the time got closer the lady that stood in front of us, who again was first in line went to the front desk asking when should we expect to get our tickets. They told her tubing was already sold out. A man with a radio and black vest said they were at capacity for tubing. How can that be if you can't purchase the tickets online and hundreds of us were in line to purchase tickets? He were unbothered. They need better communication and customer service skills.

We're coming from Boston and explained the situation and they eventually allowed us after really being persistent and knew we weren't going to take no for an answer but this was unacceptable. How many times has this happened? Is this how it's usually handled? How many other people has this happened to? How many other people had to stand in line for hours just to hear a no sorry we messed up, better luck next time attitude? The manager didn't even try to make it better for anyone else. Are you selling the tickets to people that look a certain way? We will never know.