Sam & Danni's Pet Resort — Attraction in Minden Township

I took my German Shepherd there for the first time today. I was excited and nervous! I asked all kinds of questions on the phone before I took him! I asked if they were in the kennel all day I was told NO that I could pick either full day play, half day play or all day kennel...I stated I wanted all day play. I filled out the paperwork and checked ALL DAY PLAY! This morning I took him for the first time I checked him in. I asked if they had my contact information and number. I asked about rest time and bathroom breaks because my dog rings a bell when he has to go outside and how would that work there. I was told they take them out every 2 hours. I was also told they have 3 hours play and an hour down time them 3 hours play and another hour of down time. I was okay with that. I told the guy at check in that I wanted ALL DAY PLAY he said okay he'd put that down. I said if there's any issues call me, if there's any reason you have to kennel him call me and I'll come pick him up I am not bringing him there to be in a kennel all day!!! He said he wouldn't be. As I left I asked again what number he had on file to contact me and if he was being bad and had to be in a kennel to call me. When I picked him up it was then that we were told we were only being charged the 18.95 for the standard daycare because he was in the kennel for 9 1/2 hours! NINE AND A HALF!!! I dropped him off at 7 am and picked him up at 5 pm. He said that they had some more aggressive dogs there today and because he was new they keep them in the kennel. First off why should my dog be punished because you decide to have more aggressive dogs grouped with the other dogs and second why would you not tell me that at check in so I knew so I could determine this was NOT what I wanted for my dog! When we picked our dog up he was pulling to leave but not to go to the bathroom but to go Home!!! I'm sure he felt like he was bad and you are a pos for making him ever feel that way!!!! My dog is not the same tonight he is not happy not playful he is very quiet and looks very sad tonight... and I feel like a pos for taking him there! These are our kids!!! Not just pets and obviously you don't get it!!!!! If I could take today back I would and my only suggestion to you would be to be honest and tell people their dog is going to sit in a kernel all day long and watch all the other dogs play while they are caged up. Very heartbreaking to find out his day was the way it was and very upset that I wasn't told this up front especially when I specifically said I did not want him in a kennel and to call me if for any reason...

Mixed feelings. We have been using Sam and Danni's for 9 years. Until now. For our last Vaca we kenneled our dogs with community playtime. Sunday, the elder of the pups was attacked by a German Shepard she was not playing with. We were told she had a small superficial laceration on her neck and it was irrigated and sterilized with ointment application by staff. They left it up to us if we wanted them to go to emergency vet or wait a day and go to our regular vet. Again, They informed us it was a small laceration and they tended to it. They made it sound as if it was a minor issue that could wait a day. They said she was playful, happy and herself at the time. On Monday, We were contacted by Sam & Dannis AND our vet that she needed surgical irrigation/debridement/sutures with drain placement for the deep neck laceration. Of course we said yes. We were told she tolerated surgery well. The owner of the aggressive dog had picked up his pup the day of the attack. Tuesday Sam and Danni's informed us when they let her outside she was off the leash and pulled her drain out. They did not follow the Vets instructions to keep her on a leash. Vet called and informed us also of the monitoring she would need post surgery to properly recover. We felt she was not getting it now and were concerned for her safety. We packed up to return home when a family friend went to Sam & Dannis and checked both of our dogs out of there.

Positives: Sam and Dannis did make accommodations for a surgical dog by upgrading to larger a kennel. They took her for Vet check for injury. We were called several times by staff with updates.

Negatives: 1) They extremely downplayed the severity of the attack. After watching the video it brought us to tears. 2) They did not follow the Vets instructions which put her at higher risk for infection after surgery. 3) The contract with Sam & Dannis specifically states they are not responsible for any attack such as this. They held true to their word. We were charged for pill administration for antibiotics, etc....They did not take the role of liason between us and the other owner for an attack that happened on their property. We were told in order to cover surgical costs, it would be our responsibility to pay or contact the aggressor owner to pay. We sought legal counsel. In the end the aggressor dog owner paid the bill 100% without any legal issues.

Our pups are both doing very good, their happy and safe. Picture attached is the day our pup...

I’m really disappointed with my experience and I wish I would have done more research before boarding my dogs here. If you’re reading this, please filter the reviews from lowest and read the multiple reviews stating that their beloved pets died after staying here.

Thankfully my experience was far less traumatic. When I dropped my dogs off, I wasn’t informed you had to pay EXTRA for your dog to go out for “playtime”. It felt like they nickel and dime for everything including playtime, medication administration, walks, and even a good night treat... I wouldn’t have brought my dogs here if I hadn’t been mislead to believe that being let out more than a few times a day would cost me extra.

The check in process was frustrating. Even though I had my vet send the vaccination records in advance, the staff only looked at them when I arrived. There was a discrepancy on the paperwork and one of the vaccines wasn’t listed even though it was up to date. It makes me nervous they are not checking the vaccine info before your pet arrives. Once all was clear, someone came to take my dogs and I was so confused because of how unorganized and abrupt the process was.

I called the day after dropping them off to find out how they were doing. The same employee who checked me in answered and she was short and uninformative. That’s when I found out my dogs weren’t going out with other dogs because they thought my dogs had never been boarded before. I never once said that. I was told playtime would cost extra so I declined. At this point I’m feeling regretful I chose this place.

My dogs came home stressed and anxious. One of my dog’s nose was raw from her rubbing it in the cage, something she only does when extremely stressed. Her blanket was bloody and looked like a crime scene.

I’m writing this because after seeing how other local dog boarders run their businesses, it’s clear this place isn’t providing quality care. Please look elsewhere if you’re considering...