Seven Clans Casino, Thief River Falls — Attraction in Minnesota

Bed bugs every now and then come from the (NOT SO CLEAN COSTUMERS!)

I do agree and believe with people complaining about that restaurant, though I have never had any bad experiences in there myself. I got great service whenever I ordered anything because, THEY KNOW I GIVE TIPS!

I like the Gift Shop, it is fun to go see what they have, I spent! I AM PART NATIVE I like buying stuff in there, I just wish they would sell HOMEMADE INDIAN DRUMS, TOO!

I do agree about some of those stinky smelly rooms as the carpet is aweful grimy when you walk on it with white socks on, your white socks will turn black or dark brown from just a short walk through the room. They need to shampoo the carpets more often!!!!!!!

Some strange families that check in on a weekend seem to mess up rooms SO SO MUCH ON PURPOSE & so bad that it takes all day to clean! Employees vacume cleaners ran so long s time and got overheated that they got ruined because of the filthy garbaged dirty floors costumers leave behind, ON PURPOSE! They spill popcorn, chips, and whatever else their garbage is and they leave it all over the carpet in every inch of the room! The ones with babies leave dirty diapers laying around in the room, smell, too! They plug up toilets! They steal things from the rooms! They steal pillows, towels, wash cloths, and whatever else they can get their hands on to stuff into their luggage!! They dig and scar into tables tops with ink pen writings and drawings! They dirty up microwave oven so bad that the heated food in them burnt in them couldn't come off hardly, the whole counter tops got filthy, STAINED from colored whatever it was? Waste baskets need to be larger and they get overfilled, customers overfill them, spilled all kinds of everything, even gunky foods that you could think of all around them, WHAT? THEY DO THIS IN THEIR OWN HOME, TOO? A few families REVENGFULLY, turned on the Jacuzzi faucet and left it on and flooded the room and fled. What? Because they didnt win? THERE IS NO END TO THIS, EVER! SO, don't ever think that the employees are not so perfect! It is the costumers that come and DIRTY UP THE PLACE ARE NOT ANY BETTER!!!

No wonder SOME OF the employees are SICK & TIRED LOOKING, THEY DONT GET PAID HIGH ENOUGH WAGES, ANYWAY, (Lower wages that Wal-Mart Employees) and, especially after cleaning up all their customers messes every single day, all day, and at times the employees have to stay late after hours, because, at times, the FRONT DESK & MANAGER & GUARDS have to HELP clean up all THE DIRTY PIG PEN RENTED OUT ROOMS that certain costumers leave behind, ON PURPOSE, FOR REVENGE? WHAT? JUST BECAUSE THEY DIDNT WIN A THOUSAND BUCKS?

I do have a complaint, it is the phone service for front desk as they rarely ever answer at the time needed be as I then learned the phone # to "KEY CONYROL". THEY ALWAYS ANSWER! HA!

Water Park is good. My daughter's cute darling son cried because he wanted to stay longer and go play just a bit longer, but, it was time to go. I, myself have nothing to complain about THE WATER PARK. We will continue going to THE WATER PARK. We (6 of us) went to THE WATER PARK, once). IT WAS FUN FUN FUN. We stayed over night. The experience was great. I had on my bikini. I loved it. I want to go back! Soon!

When we stayed there, we remained quiet enough! And we didnt make noise that would disturb our next door or across the hall! When it was at check out time, we left a nice generous tip on the table, made sure all the garbage was neatly put in the waste basket, picked up every single item on the floor, cleaned and wiped the tub and sink and mirrors, cleaned the mirror spotless, and we remade the bed, anyway, perfectly. Layed our used towels in the tub. Cleaned microwave, placed the remote nicely back where we found it, made sure we cleaned up our everything, and checked out...

Customer service here at the front-desk and in the casino is non-exhistant. Gal that checked is was nice but didn't seem to have any information on any of the other parts of the casino/restaurants or hotel.|Gal that check us out was hostile and snappy and when I tried to ask for a receipt told me the internet was down and then when I asked a clarifying question, talked to me like I was a two year old that DIDN'T UNDERSTAND THE INTERNET WAS DOWN.||Wait staff and chef at the restaurant near the front-desk were fantastic as was the food! I had a steak with a perfect finish on it and brown gravy that tasted like brown gravy and not salt with brown food coloring. We would go back here for food but NOT the hotel or the casino.||This hotel/casino has lovely rooms with lots of space but the beds are on boards with no box springs and the headboards were placed at a height for a bed with box springs as were the floating night stands so every thing is higher than the bed is and there is an annoying gap where your pillow can fall down behind the bed.|Debbie was the only casino staff who actually knows that providing service and being able to answer questions is an important part of the job. Players club staff would not acknowledge you when you walked up even to say, 'hey, will be with you in a moment' because they were too busy talking about plans they had for the weekend. Went back three times to try and get signed up but the last time I walked up the guy stood up and said, 'better ask your question quick, I gotta go', so I said, 'well, I've been trying to get signed up for a players card' and he said, "I gotta go, someone will be along"..... So, no, I did NOT bother to get a players card.|I was dumb enough to gamble some and when I took my ticket to the cashiers window, the guy was assisting a couple. Again, no acknowledgment that I had walked up, he messed with the printer for 3 minutes, then told the couple he could help them but he'd have to go in back, they said 'fine' and he went in back, still no acknowledgment to me other other person that was now in line. I walked away at that point and found Debbie who even walked me over to a machine that I could use to cash out my ticket and stayed with me until she knew I could get it to work. When I thanked her and told her she was the ONLY person on the floor who had been helpful, she apologized for the lack of efforts by the others and said they don't seem to understand that customers are what keep them...

Customer service here at the front-desk and in the casino is non-exhistant. Gal that checked is was nice but didn't seem to have any information on any of the other parts of the casino/restaurants or hotel.|Gal that check us out was hostile and snappy and when I tried to ask for a receipt told me the internet was down and then when I asked a clarifying question, talked to me like I was a two year old that DIDN'T UNDERSTAND THE INTERNET WAS DOWN.||Wait staff and chef at the restaurant near the front-desk were fantastic as was the food! I had a steak with a perfect finish on it and brown gravy that tasted like brown gravy and not salt with brown food coloring. We would go back here for food but NOT the hotel or the casino.||This hotel/casino has lovely rooms with lots of space but the beds are on boards with no box springs and the headboards were placed at a height for a bed with box springs as were the floating night stands so every thing is higher than the bed is and there is an annoying gap where your pillow can fall down behind the bed.|Debbie was the only casino staff who actually knows that providing service and being able to answer questions is an important part of the job. Players club staff would not acknowledge you when you walked up even to say, 'hey, will be with you in a moment' because they were too busy talking about plans they had for the weekend. Went back three times to try and get signed up but the last time I walked up the guy stood up and said, 'better ask your question quick, I gotta go', so I said, 'well, I've been trying to get signed up for a players card' and he said, "I gotta go, someone will be along"..... So, no, I did NOT bother to get a players card.|I was dumb enough to gamble some and when I took my ticket to the cashiers window, the guy was assisting a couple. Again, no acknowledgment that I had walked up, he messed with the printer for 3 minutes, then told the couple he could help them but he'd have to go in back, they said 'fine' and he went in back, still no acknowledgment to me other other person that was now in line. I walked away at that point and found Debbie who even walked me over to a machine that I could use to cash out my ticket and stayed with me until she knew I could get it to work. When I thanked her and told her she was the ONLY person on the floor who had been helpful, she apologized for the lack of efforts by the others and said they don't seem to understand that customers are what keep them...