White Flower Farm Store & Gardens — Attraction in Morris

I've been gardening for thirty years, redoing houses for twenty five, and have studied gardening as intensely as I can without formal schooling. Run, don't walk, away from White FLower Farm, unless you don't mind dead plants arriving mid way from home. Having had extraordinary success with David Austin roses over the years, and Starks Nursery for trees, both impeccably honest and reliable, with superb products, I ventured forth into new territory and ordered from White Flower Farm. I had heard they were overpriced, but had quality plants, which is often worth the extra expense. Not so with White Flower Farm. It was the worst experience I have ever had. They charge exorbitant amounts for delivery, unlike some who ship free, and then do not deliver to the house, but to your local post office. WFF (Sandy) told me that wasn't their fault, that UPS was at fault, so I spoke with a very pleasant supervisor at UPS, Tim, Who corrected that untruth. White flower farm pays less so they are aware it will not be delivered to the house. That would have cost them an extra three dollars or so. Then they blamed me.( Michelle) I should set up an account with UPS and pay extra, which I would be deliriously pleased to do, but my address is rejected as false. That is one of the peculiar quirks of living on Martha's Vineyard. I tried calling again but the administrative offices do not pick up at either number. If you call their catalogue number you will be told they will call you back. Should you miss it, they leave no message, but a number on screen that never answers when you return the call. The upshot is dead plants at the post office or arranging for another delivery ($$) to back up the first expensive delivery. After all that the company assured me from now on they'd be delivered to the house. It is a minor extra three dollars roughly according to UPS, and I paid a lot for delivery. They again were delivered to the post office. Lovely plants,...

I’ve been a loyal White Flower Farm customer back to 2005 when I bought my first house in Bristol, Connecticut. I had a work-related relocation that brought me to Springfield, Illinois, but I continued to use White Flower Farms for superior tomato plants. I purchased for a few years with no issues and wonderful, healthy plants. NOT THIS YEAR.

WFF shipped plants during a record cold snap and when they arrived, I immediately opened the box and found plants tipped around, 4 out of the 12 plants were missing tags (and i bought various varieties) and 5 were dead on arrival with obvious signs of frost damage. I contacted customer service for replacements (I plan ahead and had my order in to WFF back in February) and was told THEY DIDN’T HAVE ANY MORE STOCK. I am appalled that they SOLD EVERY SINGLE TOMATO PLANT and made no provisions for damage in transit.

And to add insult to injury, now all other San Marzano plants are OUT OF STOCK at every other mail order nursery and it is far too late to start from seed.

Since my original outreach, 4 more plants died. So over $85 for 3 plants. Thanks a lot WFF for ruining my garden this year.

To their credit, they offered me a paltry refund for the 5 frost damaged plants (didn’t refund any shipping). They never responded to my follow up email.

Shame on WFF for prioritizing profits during the COVID-19 pandemic over good old fashioned customer service. I will never purchase from them again. Great way to lose a loyal,...

I have been stopping there for years. The place Plants and flowers are absolutely beautiful, but the staff just grouchy and awful. Not the girls that check you out but the people they direct you to if you have questions, They are not sure how to answer. This is not the first time I have Run into rude, rude staff. I had a question on fertilizers was directed outside to an older lady who was cutting spent flowers off a plant for an older couple I thought how nice I waited patiently and asked the question about which fertilizer was best and the other question about rooting agent which she so looked at me and said we don’t carry it in a pissed off way it was not extremely hot and everyone has a bad day, but this is not the first time I have run into route staff, especially the ones that have knowledge after a world of covert and what you see on the news and day out it affects me greatly lost people from Covid and when I watched the news so disheartening so I go to my happy place I shop my garden stores. I will never stop there again not the cheapest by any means but have a wonderful large variety but not worth the rudeness there is enough of that going around , Our country and world, but I don’t need to stop at my happy place and feel welcome. I’m sure no big deal. They do a great business. Good luck shoppers. I will miss the beauty of the place, but...