Chapelton Vineyards — Attraction in Navasota

I had an ABSOLUTELY TERRIBLE time at Chapelton Vineyards!!

No words can fully capture how utterly disappointed and disgusted I am with Chapelton Vineyards. The Lyn family seriously needs to do much better when it comes to staffing and guest care. While waiting endlessly for our table, we mingled with other frustrated guests who were also complaining about the outrageous wait times, despite all of us having confirmed reservations.

Our “celebratory” package reservation was scheduled from 2PM–4PM. My husband and I were not seated until 3:20PM then, it took until 3:45PM to finally receive our “welcome rosé,” which was disgustingly warm, practically boiling in the 90°F weather.

When our sad, underwhelming charcuterie board finally arrived at 3:58PM, I knew we had to plead our driver, who had driven us 1 hour and 45+ minutes to stay longer, & unfortunately for us, we had to pay him an additional fee just to salvage what little was left of our experience. Because of the shameful understaffing and complete disorganization at Chapelton Vineyards, we were denied the proper four-wine tasting, denied a proper tour of the vineyard, and given an sad excuse for a dessert, a cheap plastic cup with a single melting scoop of ice cream and a half-slice of a sad strawberry and blueberry.

When we inquired about the bottle of wine we were promised with our package, we were insulted, belittled, and gaslighted by a condescending server who rudely told us our package didn’t include any complimentary wine. We were also told by said server, “no manager was available to speak with us.” — a clear sign of how little they value their guests.

Thankfully, Caitlin, the host, finally stepped in, issued an apology, and gifted us the wine we were owed. By that point, the damage was irreparable. I left Chapelton Vineyards in tears, overwhelmed with anger, sadness, and deep regret!!

It is an absolute disgrace that such a stunning location is completely ruined by horrendous customer service, filthy and neglected bathrooms, boiling wine, mismanaged staff, and broken promises!! SHAME ON Chapelton Vineyards for turning what should have been a joyful birthday celebration into a NIGHTMARE ON...

0/10…I would not recommend. I frequent different wineries and recently just came back from a trip to Napa and I can confidently say that If you are looking for a place to create memories with a group of family and friends, Chapelton vineyards is not the establishment you want to give your business to.

This experience was truly a disappointment and did not meet the expectations of what they advertise. Our group of 15 purchased the celebration package for $160/pp ($2400 total including 20% gratuity) which includes a personal charcuterie board for each individual. Unfortunately the staff decided, without consulting with us, that they would only do 3 bigger sized charcuterie boards. The 3 charcuterie boards presented to us, did not equate the same quantity of food as the 15 individual charcuterie boards that we paid for.

Everything felt rushed from wine tasting to the tour. We had to ask for the wine facts to be presented again because half of the table was not even aware of what was going on. The Tour only lasted 5-10 minutes. I can literally type all the information that we received in this review. (The machine has the capacity to make 2,000 bottles an hour. The temp sits at about 26 degrees Fahrenheit, some wines need to sit at 32 degrees. You get about 3 uses out of the barrel…that’s about it) We did not get any history of the vineyard/winery, nor were we able to walk in or near the vineyards. I heard a lot through our time there that it was “more packed than usual” when we would casually talk to a few staff members and you can tell that they were not prepared for the demand.

For months, we were looking forward to having a memorable girls’ day at Chapelton Vineyards but instead, we left feeling disappointed and underwhelmed with the whole experience. Chapelton Vineyards is definitely not worth the time or the money. I would not recommend it to anyone looking for a...

I was super excited about the opportunity to support this place. I began reaching out via email in December 2023 for reservations for brunch for a large group for April 2024. I eventually inboxed the business page on FB and was told who to contact. I followed through. We (Samantha and I) began working on the details. I sent follow up emails with no response so I called the facility and Alfredo answered and told me that Samantha was no longer with them, but he would assist me. Things started off great, but then each time we communicated it was something different (dates not available, price changes, fees added, etc). He called me and basically told me to make the reservation online. Online states to call for reservations over 6 people. I have since emailed him and the main email address several times and also attempted to inbox them again with no response. I have people who are flying in to experience this vineyard. I am so disappointed in the unprofessionalism that I've experienced. I am hoping that the owners read this and are informed of the business that they are missing out on due to their staff.

Update: Unfortunately, I had to write a negative review to get an update on the situation. The last conversation that I had with Alfredo regarding the date availability stated that they would accommodate us by allowing us to come at a later time. Again, communication is a big part of customer service. Instead of ignoring my emails and inboxes, I should have just been told directly that you can't accommodate our group from the beginning when I initially stated the date or a manager could have called and spoken with me.

Also, supporting local, small businesses is a part of marketing of business. I post all events, large and small, on my social media. This is normally appreciated by...