Dropped off an old chainsaw and explained the chain didn't seem to be oiling properly and it might need a tune up. Almost four months later I called to check on the chainsaw and was informed they forgot it was there and they will look at it. About a week later I received a phone call stating it was done. No heads up as to what it needed or what it would cost...just "It's done". When I went to pick it up I was informed it needed a lot of work. Parts and 1.3 hours of labor came to $150. Had someone called to inform me how expensive a "tune up" was going to be I would have just went to Home Depot and bought the same size saw brand new for just $50 more. Nice place for buying new stuff, won't go again for servicing.
Update: The saw that was worked on was an Echo CS-306. It is not a high end top handle saw as is being implied by shop owner. As per the offer to bring my saw back in exchange for a refund. Unless you plan on putting all the old parts back I have no intention of giving you MY saw in exchange for a refund on service only for you to turn around and sell the saw yourself for a profit. Only wish I would have just sold it myself from the start and avoided this petty...
   Read moreI took a tire there to get replaced and was spoken to very very rudely for not buying the tire thru them. Okay if you don’t want to change out the tire because it didn’t come from your company but there’s a way to relay that message. I will never ever do business with this company!!!!!! Also, to your response, I called and a lady said you didn’t have the tire in, I could purchase it my self or have your company purchase it. I chose to purchase it myself due to the time I was informed on how long it could take you to get it. To any potential customers please look at his response to my comment and make your decision wisely, is this a owner/ company you want to do business with? It would be zero stars if allowed!!!!! BTW the next place I took it too did it in less...
   Read moreWalked in, and could see how busy this place was. Recognized a professionally run establishment. Didn't expect much, I wasn't trying to buy new equipment or get newer equipment repaired. The man, definitely in Charge, listened to what I wanted. Spent time listening to me, no experience, not knowing what to even call the parts I needed. Asked me to wait, an he went, searched through his inventory. Brought me exactly what I needed. He did make me pet his dog while he was searching, but I wanted to anyway. Will go there from now on. Made me remember how Americans are supposed to be.... as a veteran, I give this place top ratings. That's all...
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