Sawyer’s Fun Park — Attraction in North Carolina

My wife and I took our niece here on Saturday of this past weekend. My complaint is not with the facility itself. Our issue stems from certain staff members.

When we arrived we decided to go straight to the trampoline room and had a great time in there. There was a young gentleman who was stationed near the trampolines and was doing a great job of making sure everyone followed the rules. In the "Air Bag" area, another young gentleman was stationed here and was more focused on his phone than on observing the patrons to make sure everyone followed the rules. Thankfully, the other jumpers' parents were there to observe and keep an eye on things.

We eventually made our way back to the front desk to inquire about the ropes course. When I walked up to the front desk there was another young gentleman behind the counter who was clearly playing on his phone and it took me standing there for a good 10 seconds before he decided to look up and acknowledge me. I paid for our ropes course fees and we made our way to the beginning of that course. While waiting to get started we hear someone screaming, coming from the "Ninja Warrior" area. We all turned and looked and saw it was one young staff members chasing another one in the "Ninja" area. The one worker caught the other one and appeared to push him onto the mat and take a phone back from him. We turned our attention back to the ropes course and the two gentlemen who assisted us with getting into our harnesses were very professional and helpful and we enjoyed the ropes course thoroughly.

After the ropes course was when I became agitated. Our niece wanted to play some arcade games. I bought a card to use on the machines and while walking back to the arcade area with her, a small bouncy ball came flying by us. I looked and saw that it was coming from staff members sitting behind the prize desk throwing them at other staff across the room. I observed a number of these balls being thrown around the room and rolling on the floor. If one of these balls they were chucking at each other had of hit our niece this could have turned very ugly.

We tell our niece she can choose any games to play she wants and she walks to a game in the back left corner of the arcade area (a game where you throw balls to knock down little clowns). As we were walking to this game, a young male staff member appeared to be chasing a female staff member. He was glaring her down and walked right in between my niece and me without taking his eyes off of the female worker. Once we get to the clown game and are about to start, all of a sudden we hear a female scream bloody murder behind us. We all jumped due to the loudness of the scream and turn to see that the female staff worker was hiding behind a large arcade game behind us, and had just been found by the male worker who was pursuing her. We shook it off and continued watching our niece play the game.

She eventually spent all the money on the card and we made our way to the prize desk where she chose a few prizes. There had to of been at least 6 staff workers, some not in uniform or not staff workers at all, sitting behind the counter. Only one young man was actually assisting patrons while the others sat on their phones and talked amongst themselves.

Most of the staff appeared to be high school age kids. I understand that they still have growing up to do and this is probably many of their first jobs. However, it was clear to see which staff members were there to work and assist, and which staff were there to get a paycheck and simply hang out. If I was a manager I would implement a no phone policy for staff. It is incredibly disrespectful to be ignored by staff who choose to play on their phones. And given the nature of the activities, it is crucial that these workers are observant in order to ensure the safety of the kids. As far as the staff throwing bouncy balls through the air while patrons are walking around, I could see a lawsuit coming if someone gets hit in the eye, so those "workers" may just need to...

I attended AirU today with my family. I have a 12 year old and 2 year old. When we arrived at the establishment we were greeted by the staff, and they asked if we had signed the waiver of course we had. Then we proceeded to check out. We decided to do the hour jump and paid for our kids, we'd already has socks from previous parks so we didn't need any. We paid $34 for 1 hour of jumping at this tiny place. 🙄

Then when we changed out or shoes to our socks and were walking up the stairs they employee stationed at the stairs stopped us. She asked if my husband and I were jumping and we told her we were not but the kids were. And were informed they would have to go up the ramp and we would go up the stairs. My son is 2 and kind of a mommy's boy. Why does a 2 year old need to watch a safety video?????

Now we are finally able to come onto the trampoline, my 12 year old goes for it. She is jumping all over the park, my 2 year old tries to keep up with her but he's unable too. So he calls for me to help him, I walk onto the trampoline, I had the approved trampoline socks, to help him and immediately some teenager comes over with an attitude and says you cannot be on the trampolines unless you have a wrist band. 🙄 Okay Suzy.

My son goes to the playground and asked for my daughter to help him and when she goes to the playground the guy guarding it tells her she's not allowed and only my son could go. So she leaves that area. Then my two kiddos decided to go to the over to the air pad, my son tries to jump on it and they won't let him.

So they go to dodge ball area, while my kiddos were there my 2 year old wants to take his band off because it's annoying him. I go to try and adjust it for him and the young lady running the dodge ball area says to us, he cannot take that off are he cannot jump. Like we haven't paid for our time and they didn't know that. We were the only people in the park, and the entrie time we were there they just stared at us and made us super uncomfortable. My husband, ended up walking out about 15 mins after we got there because he couldn't take it anymore.

We plan on never attending this establishment again. We have been to multiple trampoline parks and this one is by far the absolute...

I'm visiting family from out of town. Two of my daughters have been here with my niece few weeks back. Today, I arrived at 2:25 with my three daughters and niece ( they chose the place today) I was greeted right away by a cutie pie Girl working in corner left "Express Lane" reserved for online booking (which wasn't us) I said I had to sign for my youngest daughter who is new. After searching her computer she had asked I sign a new form for all three because they were under my Aunts care previous, to me says a lot. They have plenty of room for parents and such to relax and catch up on things you normally can't do while attending to your kids. Honestly, I feel spoiled. I'm sitting in the middle of another family , I'm comforted on their furniture. The kids are separated within distance. I'm welcomed to join some other parents on the stairs but Mine are at a different stage in their lives. Went over rules on how to act before going on. Plenty of staff with staff t-shirts. I believe less drama without parents in the room while kids jump. Sometimes it can turn a small poke in the face by accident into something huge, and I have been guilty myself in the past, I mean who does want to listen to their baby cry. I noticed mine never cried till we mad eye contact and I was reaching out like a serious crazy maniac "are you ok?? Are you ok?? Thinking back I more than likely pushed the tears. Staff seems to have more control without so much distraction from parents. Now we still have another 1hr15min. let's hope I have 4 coming over for check -in and sips of water(which the girls brought from home) over all I'm happy as a parent sitting here. I have been reviewing many different companies, businesses for some time and what I noticed was parents who give an unfair rating usually It's over something that has or had nothing to do with facility at all. My rating is based on the subject not my mood, not other kids, not other adults. Great...