Northern Tool + Equipment — Attraction in O'Fallon

I had a mechanical engineering issues with a engine crankshaft being somewhat larger than the OEM product. I was able to locate a suitable v belt pulley easily online before even visiting to store. this can be difficult without part number to reference but they had inventory searchable by description making my search a onesearch and one stop. this is my first time at Northern Tool is put it will not be the last I definitely recommend this to professional tradespeople and as well the do-it-yourself fix it at home type People. The staff was knowledgeable and helpful and available and at the same time observing social distancing and offering...

The store manager “Chris” showed poor customer service. I brought in a lifetime Guarantee hand tool that had come apart. He asked if I had my receipt. When said no, he starts to tell me I can’t return it without your receipt. The cashier with a very shocked look on her face when he says this. Said I remember him buying it we can look it up by his phone number. Apparently my being inconvenienced by the tool breaking, was an inconvenience to him to have to look up the receipt. Usually it’s the manager that offers the solution to the problems in the store, not...

Came to PURCHASE a trailer today, and the (old enough to know better) gentleman who claims to be manager was pushing a broom around-I guess my husband was an inconvenience. He quickly got an attitude, and started questioning if we were even purchasing the trailer……He was then told in a disgusting tone that he can’t help him. We came to purchase a $1,200 trailer and we’re treated terribly. I’m rather confused about the uncounted and feel terrible for the employees if this individual really is a manager. Corporate should watch camera footage and his...