Walgreens — Attraction in O'Fallon

On Sunday June 3rd, my husband received what turned out to be an email scam from a person he thought was his supervisor at work telling him she was in an emergency meeting and asking him to buy five 100.00 ITunes gift cards, for which he would be reimbursed the next day.

My husband purchased the cards at the Walgreens at 704 Cambridge Blvd, O'Fallon, IL 62269. When he brought them home, we quickly realized that this was, in fact, an email scam, and returned to Walgreens to return them. The cards had not been used and no information was scratched off. We were told by the supervisor that day (I believe her name was Tabitha--she had short blond hair) that the sign at the point of purchase clearly indicated that the cards could not be returned. When we went to look at the stand holding the gift cards, there was no sign. The supervisor then stated that someone must have tampered with the sign.

I then asked to see in writing this return policy or film her stating that this was in fact the policy. I feared that if we waited to return the cards until Monday, the regular shift manager would say we had waited too long.

When I insisted on some kind of proof of the "no return" policy of unused gift cards--either verbal (via filming on my iphone) or in writing, the on shift manager said that no filming of any kind was allowed in the store and that she was going to call the police, which she did.

Shortly thereafter, three police officers arrived. She spoke to them briefly. They explained that Walgreens could do whatever it wanted to regarding returns and did not have to post a no-return policy, which seemed strange to us given our experience at other stores, which clearly indicate when returns are not allowed. We filed a preliminary report of the scam with the police. We then shook their hands, thanked them and left. The supervisor by this point had disappeared offering no apology for her behavior, no proof of the policy, and no helpful information as to how we might seek reimbursement.

When we called Apple, they agreed to refund the cards, but our experience at Walgreens was so negative, that we never patronize the store again.

I urge better training for this supervisor, so, at the very least, she could show some consideration for a customer, who had been victimized by a scam. Had she simply directed us to the written "no return" policy and to the corporate customer service number, this distressing event could have...

I have shopped at Walgreens for over 13 years for my make-up and hair products. What I experienced today was the first time I felt racially profiled by anyone ever. The cashier at the register was watching me from the moment I walked to the Maybelline section. They did not have my color in "Fit Me!" so I asked if someone could look in overstock. The lady sent another person. I guess they did not have any so the cashier Michelle approached me and gave me an update. As she was walking up to me she was staring at my hands as if I had something in them. I tested this new line of lotion from the tester bottle that I was standing in front of. Well I ran out of make up so I decided to go back to Maybelline and compare the other shades to my normal shade. She was staring at me so hard that she was NOT paying attention to her customers. Plus had her head coming from around the customer peeking. I purchased a more expensive product to try it out since they were out and left. I put my things in the car and went back in to talk to the manager. All she said was, " She was monitoring the make up section that's all." As we were talking an older white lady was comparing make up over there and not once did Michelle or the manager look her way. I will be reporting this and they should watch the cameras. However, I called and talked to the store manager Jennifer and she was very apologetic and professional. Hopefully she speaks with her team. If you are going to monitor that hard then do it to everyone. Keep it fair and the same across the board. No matter age, race, sex,...

I’ve had a Varicella(Chickenpox) immunization scheduled here twice and both times were canceled. I wasn’t frustrated the first time, since I had 2 scheduled that day and I was still administered one. Plus, Jack, was incredibly kind and informative. He also set me up for the second appointment telling me that the order for chickenpox should arrive that following Monday. I get to my appointment, and it’s still not there. This time Jack wasn’t there, but a different lady who sort of brushed me aside and did the whole “Sorry about that:/“ bit but in a more professional manner I guess.

I understand fast paced environment, I literally work in one. However, there are better ways to let go of patients/customers. This was an APPOINTMENT. If you know that your location does not carry that immunization-which I know they didn’t ahead of time because I heard, “Some guy checked in for chickenpox but we don’t have that” followed by a laugh??- then cancel the appointment and inform the patient ahead of time. Perhaps, set them up for an alternative appointment elsewhere or at a later date in your location.

The staff was also talking obnoxiously loud about things patients don’t need to hear about which definitely skews the border of professionalism you need with patients. It’s an enclosed space sure, sound travels. But there’s a time and place, and I guess we’ve forgotten how to speak in a normal volume. I am not going back to this location, and please avoid this place and save yourself the trouble. Great job though Jack, you deserve to be in a better...