Tobin James Cellars — Attraction in Paso Robles

9/18/22 We visited here when we vacationed in the central coast. It hasn't changed since our last visit in May. No masks required. They do reservation for busy weekends and holidays. Very popular winery. The receptionist up front was very nice. We didn't have a reservation but she let us in. Luckily it wasn't busy. The pourer selected samples of what I would like. He was great. The charming and wonderful ladies who rang up the sale were very helpful. Nice surprise was the discount for buying 6 bottles. This is our favorite place to visit. There is a grassy doggie area for the furry travelers.

We stopped here on the way to the coast and back. Lots of free parking with handicap access. Tall shady trees with patio seating. Very friendly and extremely helpful hostesses. They fill in the list of the wines you want to sample and or puchase at the entrance. I came here to purchase specific wines that luckily were available. You take the list to the cashier inside. They get the wines from the back and ring up the sales. They accept credit cards. My last visit here was 10 years ago. The staff are as helpful and friendly as ever. The interior is the same western decor. Their wines are world renowned. This is our favorite winery in Paso Robles. We...

I recently visited Tobin James Winery, excited to use a wine passport I earned after completing a marathon. This passport was supposed to grant me a complimentary visit, and Tobin James was explicitly listed as a participating winery. Unfortunately, they did not uphold their end of the agreement. Despite my attempts to resolve the issue, pointing out that other wineries had accepted the passport without question the same day, the staff simply dismissed its validity.

Despite this disappointment, there were some highlights to my visit. A few of the wines were delightful, and one server was particularly helpful, enriching my experience with his deep knowledge of their wines. His passion for sharing and educating was a bright spot in an otherwise frustrating experience.

However, the situation soured again when I tried to leave. I hoped for some understanding or a solution regarding the passport issue, but instead, I met with dismissiveness from the staff. This lack of support and customer service left me feeling overlooked and undervalued.

While I enjoyed the wines, my visit was overshadowed by the winery's failure to honor their commitment and their poor handling of...

Having been wine club members for years, my husband and I have visited Tobin James several times, and have stayed in the guesthouse when it has been available. You can read all of the other positive reviews but one thing I haven't seen yet is something that is key to Tobin James' success story. Customer service. I have seldom seen a business that understands that if your customers are 100% happy, they will be loyal customers for life.

We had the pleasure of visiting Paso Robles again last weekend and stayed at the guesthouse. The rooms are set up with all that you need to be comfortable for your stay, but even then, sometimes things happen unexpectedly and something may not be perfect. Rest assured, there is no gamble in staying at Tobin James; everyone there will bend over backwards to ensure that you have the best possible stay during your time there. My husband and I will be wine club members there for as long as we can tip a glass of wine to our lips!

Honestly, thanks so much to all of you at Tobin; you made our weekend the best it could possibly be with your understanding and generosity. We are appreciative beyond...