Discovery Ski Area — Attraction in Philipsburg

First, I'm a small business owner, so I understand difficult decisions that businesses must make to stay afloat. Discovery requires you to purchase tickets online, but does not state that they have a 24 hour no cancellation/change policy. What it does say is "in case of illness contact us". Ha. Anyway, this return policy should come up as you are purchasing the tickets, but EVEN IF IT DID... We purchased tickets online the night before and then were hit with (oh my god the worst) case of food poisoning to ever plague our family. Holy cow. Anyway, so, I've had this happen before when planning to ski. So, I began trying to call right away at 9am. So, they don't pick up the phones, but you can leave a message. So, they did call me back, which was fine, but then I was told that they don't allow any changes or refunds even in an emergency situation. I would totally understand if a lesson was planned and an instructor would be losing their income or something. Honestly, I would've been willing to pay a penalty. I even said, "Hey, no problem, can we just use it in three days after my family has recovered?" They said no. I was like, surely, surely, you can! No money will be lost. We'll be totally happy, you'll be happy? But no. So then I said, I guess I'll have to dispute the charge with my credit card. So they said. "Go right ahead. This happens all the time." I'm thinking it probably does happen all the time. I'm not always a stickler for perfect customer service, but this was really awful. $309 down the toilet. Good luck everyone! Would never ever...

My family did two days at Discovery. We rented equipment both days and the kids took lessons for a a couple hours on the first day. Both my kids had skied before, but they wanted to try snowboarding. The gear rental and lesson reservation process was all online and easy to complete. When we arrived at the hill, we went into the equipment area and they quickly pulled up our reservation and had everything ready. It was a very quick and stress-free process. Getting a lift ticket (card) for the first time was also automated with a kiosk to scan your QR code for your previously purchased ticket. Next time we skied, we purchased the ticket online and went straight to the lift. The entire process couldn't have been easier! The food in the lodge was great and prices weren't bad considering inflation in general. My only complaint (small one) was the cafeteria seating required an online reservation for a table. At least half of the tables were empty, but they still insisted you have a reservation. Just my luck that my reservation was for a table with someone already seated. It felt pretty ridiculous to make ppl move when there were so many empty tables. The hostess was adamant that we couldn't just change our res to an open table. Not sure why reservations are required, but the process could be refined. So... don't forget to make a lunch table reservation! Overall, we loved Discovery. Little to no lift lines, very nice staff and great runs...

I have been going to Discovery since I was 4. Most years with a season pass including this year. I am sadden by the past couple trips of how we have been treated. I never thought I would have to leave a bad review, but it seems the customer service is getting worse and worse. We walked upstairs at 11am and waited to be seated ( what other ski resort does this? Because I ski all over and this isn’t a thing). There were 80 tables opened and we were told we couldn’t sit until 1:30. Absolutely ridiculous when there were so many open tables. We asked if we could get gravy fries and were told yes, but couldn’t sit. Go to order and there was no gravy. We decide to go back in at 1:30 and it is slammed. We walk to the express line and it’s is closed, because “it’s not busy enough” and the sign since it was suppose to be open until 2. There is a girl at the cash register and I ask if we can just grab some fruit that’s in the cooler and a Turkey sandwiches. She told us no and we needed to stand in the hour long line. The outside grill was also closed. We aren’t going to get to eat unless we want to waste our last two hours of skiing sitting in line when we would have just ate at 11 if they would have let us sit in any of the open tables. The old system was 1020404 times better and the staff use to be...