I bought my son a phone/watch from Verizon for his birthday which she absolutely loves. The only downfall is that it has a plastic band and a little piece broke on it. I called LG and they said I would have to send the whole thing in and it would take 3+ weeks to get it back. I called my local jeweller on Monday, which happens to be the day they are closed but Brian still took my call. He told me that he may have to order me a piece and it could take a few days to come in ;however, I don't think I described to him well the part that was broken. I stopped in there and it took less than five minutes! Brian took good care of me even though I didn't buy the watch from him and he wasn't going to make big money on the sale. So thankful for your wonderful, friendly help. My only complaint is I wish I had more time to look at all of the beautiful jewelry and sunglasses! Thanks again for your help, I'm sure we will...
Read moreMy wife and I got my wedding band from Fernbaugh's custom made. All we had to do was show them a picture of the style I liked, and how much abuse it would need to put up with. They had the expertise on the spot and were quick to provide us the best option for the material. They were quick to get us the design and a new ring exactly when they had promised it would be done. They got me the perfect ring!
Unfortunately, by some twisted miracle, it developed a crack within 2 years. Fernbaugh's honored the protection plan that was offered with the ring. They had a replacement made and I was provided with a spot-on copy. My wife and I couldn't be happier with our experience. Fernbaugh's team has shown us excellence in every request we've brought to them. We truly appreciate their services.
We will definitely be returning for any of our fine...
Read moreI had such a wonderful experience with this business! I came in to get a permanent sterling silver bracelet, and everything from start to finish was seamless and special. The quality of the bracelet is absolutely beautiful—delicate yet strong, and it feels so meaningful knowing it was made to last.
A huge thank you to Taelynn for making the experience even more memorable. She was kind, professional, and so gentle during the process. She walked me through everything, made sure I was comfortable, and took such care in making sure the bracelet fit just right. Her attention to detail and genuine warmth made all the difference.
If you’re looking for a meaningful piece of jewelry and a truly lovely experience, I can’t recommend this place enough. I’m so happy with my bracelet and grateful for the amazing service—especially...
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