Toro Verde Adventure Park — Attraction in Puerto Rico

This attraction was the absolute highlight of our trip, no doubt about it! The views are breathtaking, the experience is exhilarating, and it’s worth every penny. The restaurant is great, offering delicious food, well-made mixed drinks, and clean bathrooms. The attraction also cater to different age groups and levels of adventure, making it a great experience for everyone.

The good: The crew that geared us up was fantastic! They provided clear instructions, were friendly, and even took our picture. Everything felt well organized at the start, which set a great tone for the experience.

The not so good: Unfortunately, the experience at the take-off station for The Monster was a letdown. The staff member there clearly wasn’t suited for a job that involves dealing with excited (and sometimes nervous) visitors. This zipline is a once in a lifetime experience for many people, and the staff should be making it smooth and fun, not stressful.

Instead, she was rushing us, which was unnecessary, especially since we were a group of 10. She spoke both Spanish and English, but given the height and wind conditions, it was already hard to hear her. Despite repeatedly asking her to speak louder, she seemed annoyed rather than accommodating. Mind you, we weren’t being difficult. We were just excited adults trying to enjoy the experience.

Her instructions were also unclear. She told us to keep our arms back (placing our hands on a strap) and then added, "If it shakes too much, open your arms for stability." What she didn’t explain properly is that if you keep your arms open for the entire ride or most of it, you’ll slow down too much and might get stuck mid-ride, requiring a rescue. (YES, it happened to me, and thank God I wasn't one of the scared ones. It could have been traumatic). On the other hand, keeping your arms back for most of the ride and only opening them when you get close to the landing (when they shake the line as a signal for you to open your arms) makes for a much smoother landing. Trust me, you’ll be grateful for the helmet! The cables come straight at your face, so look down and let the cable hit your helmet and not your face.

Back to the take-off staff, her impatience was disrespectful. Some people in our group just needed a few seconds to compose themselves before launching, but instead of being reassuring, she treated us as if our presence and joy were an inconvenience. That’s unacceptable in a setting where people are pushing their comfort zones and paying for a great experience.

The Photo Issue: Another frustrating part, they take pictures of you mid-ride, but the only way to retrieve them is by knowing your helmet number. No one told us about this beforehand, and we didn’t even realize there were numbers on our helmets. Because of that, we missed out on getting what could have been an amazing keepsake. A simple heads-up before launching would have made all the difference.

Final Thoughts: Would I recommend Toro Zipline? Absolutely, YES! It’s an incredible experience, and now that I understand how to position myself for the ride, I’d love to go back and enjoy it even more. But I truly hope the management trains their take-off staff to be more patient, clear, and welcoming because the right attitude can make or break the experience for visitors.

Note for Management: If you see this and would like to address these concerns with your crew member, we were the group of 13 people on Saturday, February 8th, at 9:30 AM. You might be able to cross-reference this with your schedule to identify the right person. We truly appreciate the incredible experience Toro Zipline offers, and our feedback is meant to help ensure that every guest has the best possible...

This is a review for the regular zip lines + El Monstro (The Monster)!

If you’ve never zip lined before, I recommend it. A great beginner place, and the views are beautiful! But if you have zip lined before - there’s a bunch of other things to do in Puerto Rico and I wouldn’t waste your time here. If you do go.. DO get tickets online in advanced. When I got to the park, the time I selected didn’t matter, just that I had a reservation.

Toro Verde adventure park is a 1+ hour drive from San Juan and you definitely want to make sure to take a car with 4x4 wheel drive, as it’s very curvy to get there.

The whole park is very corporate and so they only allow very basic types of ziplining. I’ve been ziplinging in many countries and prefer a more mom and pop feel zipline where you have a designated guide that moves with your group and allows you to try other positions, not just seated. Here there is a guide at every station - catching you and sending you, not a lot of time to get to know or talk to any of the guides.

Staff was mostly nice but I went after 11am, towards the end of the morning shift (12pm) and you can tell everyone was antsy, annoyed with one another and ready for their break already.

Even though it was low season, they were understaffed due to teens/college employees returning back to school.. so there was still a wait time!

They emphasized a million times that at station 6 there would be water but when we got to station 6 there was NO water in the cooler. Pretty disappointing, especially since after Station 6, you need to hike up steep stairs and wait in the sun for a while before being sent on the last zip line - Station 7. Water would’ve definitely been useful. There is a big bottle neck at station 7 because it is the longest line. All the other lines were pretty fast, but they do get longer as you go. They said it would take us 45 mins to do all 7 lines but by the time we got back it had been 2.5 hours.

We were also delayed waiting for the truck to come get us after line 7, one truck had broken or something.. so there was only 1 truck taking 20 people at a time and taking anywhere from 20-30 mins round trip.

Regarding El Monstro (The Monster), I waited about 35 mins at around 3:30/4ish. It looks scarier than it is.. The only part that gets you is when they first clip you in. Otherwise there isn’t as much of an adrenaline rush as I thought there would be. They claim it’s the longest zip line in Latin America so I thought it was 1 straight line but it’s actually divided into 2. Be careful because the stopping at line 2 is pretty abrupt and hurts your neck (I heard several people mention this, not just me). If you want to go to La Bestia (The Beast), at the end of El Monstro they drop you off by truck to complete the final zip for la bestia. The views on both lines are really nice though!

I was looking forward to purchasing my picture from El Monstro but I ended up getting cut off in the picture so I wasn’t able to, pretty unfortunate again.

Additionally, our online tickets included a food voucher - I chose to eat at the restaurant downstairs by the regular zip lines so that I could get the most from the voucher. I ordered chicken tenders and fries and the chicken was very dry and the fries were stale, I felt a little sick afterwards. The only good part of the meal was the Parcha Juice (Passionfruit) and the service from Gian.

Beware that if you are doing anything other than El Monstro (The Monster) or La Bestia (The beast), you will need to walk uphill to get to the lobby, rooftop restaurant, cafe, El Monstro or La Bestia. It’s quite a steep walk and does get tiring. If you do El Monstro/La Bestia they drop you off right...

Go! It will be the coolest thing you ever did! The longest zip lines, high in the clouds! There is hiking involved so stay hydrated and pace yourself, but it was so worth it! There's a nice restaurant upstairs at the main building with amazing views you can also visit. They provide equipment, you can rent gopros ($35 + tax), there is a professional photographer ($25 + tax) on the first 2 lines to take your picture while you are flying through the air, bus tours you name it. The guides are awesome, I had never been and did not make 1 mistake. Advice: it tends to rain in the afternoon in PR, and it rains cats and dogs in the mountains/forest. GO IN THE MORNING!! (If you get there between 8 and 10 you should be fine.) The clouds are so thick there you can only see white, so if it rains while you are in the line you will miss the incredible views. We took the bus tour that included a ride to and from, a great tour with Ray, zip lines and lunch. Well worth the $160 per person. Also, IF YOU ARE LIGHT, (under 120 lbs) I suggest you are the one carrying the back pack or put old lady weights on your ankles/feet. If you are too light you can get stuck halfway across the line and have to pull yourself across, you will be fine and guides are there to help, but you don't want that. Make sure you follow the directions the guides give you about how to hold your body so you don't create resistance through the air and can avoid getting stuck. Also, bring a back pack w/ extra clothes (it is wet!), wipes, WATER, sunglasses and cameras and phones. If you have a water resistant back pack, use that one. LADIES, I don't suggest short shorts as the harness and hike can chafe your thighs and ruin your trip. (I wore dry fit pants and I was fine). Also, I don't suggest a sports bra as a top, your bits can fall out on the line and you don't want that. You may also want a hat/bandana to tie on before you put on the helmet as these are rented (cleanliness) and to keep the Velcro inside from scratching your head and pulling your hair. I would also bring A hair tie. A must go when in PR!! And we saw some animals in the forest, lots of lizards! Sorry, my good pics and video are on the go pro, which I uploaded to my computer, and am writing this review on my phone, but trust me, you don't want...