Paradise Tours Puerto Rico — Attraction in Río Grande

I don’t have enough good things to say about my tour with Jan from Paradise Tours Puerto Rico! The owner, Chris, accommodated a very last minute booking for my partner & I which turned out to be the highlight of our trip. We had no rental car and so he arranged for Jan to collect us from an agreed-upon meeting location.

Jan has infectious enthusiasm and was a joy to be around from the moment we met. He learned it was my birthday and sang to me in English and Spanish. He was a patient guide, giving excellent and practical safety instructions (embrace the mud!) but also encouraging us to step out of our comfort zones! He took our photos for us too which was awesome!

For those looking to book, ensure you are in good physical condition as the hiking and climbing part is quite intense, but also know your guide is there to (sometimes quite literally) pull you along with a helping hand. For women, I wore a supportive one-piece swimsuit with 3 inch legging shorts over it and swim shoes, and was really happy with my attire because I was mainly protected from any scrapes on the rocks. I can imagine getting cut up without the bottoms on!

We saw the very best in our tour guide when someone from another tour company was too afraid to continue forward with her group as we were heading back. Without hesitating, he let her join us and helped her back. Helping visitors enjoy their time in his country was clearly Jan’s mission, and helping his other tour guides was part of that. I loved his spirit and kind energy!

The educational component of the tour was perfectly woven in with the adventure, and we walked away feeling like not only had we had a once-in-lifetime experience, but that we had learned in-depth about Puerto Rican culture, nature, and maybe best-of-all, made a friend!

Thank you so much to Jan, Chris, and...

I had a very bad experience with this company. At first I wanted to do the el yunque tour and saw that it was fun then I realized that it was not the official part of the Yunque and was a little dangerous. It was the back way where they avoid the regulations that el yunque provides. When I asked for a refund of my $495 I was told no. I called several times before cancelling to get more explanation and to see if I was able to cancel and I was not able to get in contact with Chris they guy that charged me. When I spoke to the tour guide he then told me that Chris doesn’t even live in Puerto Rico he lives in the Philippines and he must be sleeping but their shouldn’t be a problem cancelling. I then wait and Chris answered like 5 hrs later saying I couldn’t cancel and I couldn’t get a refund, that he could give me a credit. I was leaving the next day and wouldn’t even have the chance to do any other tour. So I was left without $495 and no tour.

First you tell me that you couldn’t answer because you were on a so called “tour” then I find out you were sleeping cause you don’t even live in Puerto Rico. I got your number from a flyer that I saw at a car rental place and messaged you directly. Never once did you send me any documents about cancellation but you were very quick to charge me the $495. You then send me the cancellation policy AFTER the tour was done (what good does that do at that point) I only said I wanted to come back to Puerto Rico never did I say I was coming back THIS YEAR. It seems you find stealing peoples money amusing. Enjoy the $495 you probably need it more than...

We used Paradise Tours for our guided tour through Yunque and our entire family was very glad that we chose this group verses the other tour operators in the area. Paradise tours takes the safety and entertainment of their customers very seriously. Our tour guide, Adriana, was top-notch --friendly, knowledgable, and we appreciated her constant attentiveness. Our tour consisted of our family of five and two other people, which made the experience much more enjoyable than the other groups of 20-30 ppl we passed along the way. It was also obvious that the several of the other groups were not fully prepared. Our tour was after 8 straight days of rain which made several of the paths difficult to cross. Paradise Tours was emphatic that we came prepared with the right shoes and attire and I'm so glad that they did!

This was an experience that my adventurous college-aged boys and ten year old daughter thoroughly enjoyed. Adriana had us follow paths through the river and forest that the other groups did not follow which was great. The river was beautiful and scenic and our family loved traveling through the warm waters. My 19-year-old's favorite part was jumping from the 30ft cliff into the pools near the water slide. I would strongly recommend this tour for those who a physically fit and looking for a fun adventure in...