The Grove Redlands — Attraction in Redlands

*Very detailed review (long) just want to be clear and concise so this doesn’t happen to the next couple! I had my wedding at The Grove of Redlands on July 5, 2025. While the venue itself is absolutely beautiful, with its picturesque pond, lush gardens, and overall romantic atmosphere, I cannot recommend it due to the incredibly poor experience with the staff and mismanagement on the day of the event. Unfortunately, the experience with the staff completely overshadowed the day. I booked the venue a year in advance and paid the extra fee at that time--per the contract--for a third security guard so shots could be served at the bar. Despite this, shots were not allowed all night. The security guard was rude and aggressive to both guests and bartenders, and when I tried to clarify politely, I was met with a disrespectful attitude and told to speak with my planner--which had nothing to do with the contract I had signed with the venue. The day-of venue manager, Patty, was just as difficult. From the beginning of the event, she seemed irritated and unwelcoming. She rudely moved items that belonged to my wedding planner without asking (which would have been moved without hesitation) and had a consistently sour attitude toward my guests and vendors. When I brought the shots issue to her attention, her only response was, "Well, if it's in the contract, we'll refund you." That was the extent of the support I received. Now when I approached her I was pretty upset, given that this was suppose to be one of the best days of my life and I found out at the end of the night how my friends, family and hard working vendors were being treated. Patty approached me again and gave me an insincere apology and said l'd be refunded the passion fee for the security guard and my full deposit, which I did appreciate-but it didn't undo the stress and disrespect we experienced throughout the event. The venue charges $40 per guest over 150, yet offers no additional accommodations when the venues max capacity is 250. I understand venue maintenance is of the upmost importance (especially with such a beautiful venue) but there are very strict rules about what you can and cannot put in the grass areas and the venue has to be cleaned up by the leasee. So you're basically paying for bodies in the space, while outsourcing and paying for everything else separately, such as set up, clean up, guest accommodations etc. Communication among staff was poor, and it's crazy that something as straightforward as honoring a contract became such an ordeal on my wedding day. The venue's natural beauty is undeniable, but I strongly encourage anyone considering this space to proceed with caution. Be very clear and firm in your communication, double-check everything in writing, and be prepared to advocate for yourself. This should not be something you have to worry about on your wedding day--but sadly, in our...

just recently got married there and we Absolutely love the venue it's very beautiful and secluded. The management was very helpful and friendly, Sharon was very helpful when planning and organizing ourselves. Our only downfall that we had was with the DJ that we had to book within the venue. The venue lets you choose out of I believe it was 4 D j's that they provide and My husband and I decided to go with the cheapest one , Bill the DJ. This Dj was helpful he does provide you with an outline of the schedule for your wedding ceremony and reception Which helps you with the organization. But we were disappointed in the service that he provided for us. Prior to our wedding we had a met about a week before the actual day ,where we gave him all of our instructions along with an email to confirm everything that we had wanted in regards to music and our scheduling. We were very specific on the type of music that we wanted thus the reason why we had made out our own playlist that we wanted songs to be played at our wedding. Fast forward to the day of the wedding, starting off with the entrance to the ceremony. When I was about to walk down the aisle the song that I had requested was playing but it had a remix At the beginning where it was advertising some type of DJ I don't know what it was but it completely threw everything off.We also had a guest of ours who was going to sing and we had a situation were the guest asked the DJ if he could possibly Bring the pitch of the song a little bit lower and the DJ rudely responded "if you can't sing it then you shouldn't be singing at all". We would have understood if the request couldn't be done we would have appreciated if he would have responded In a nicer way. When our 1st dance was up he didn't even have our song ready for us what he had to do was ask our grooms men to play the song from his phone and with a microphone was how he was playing it. The sound was horrible and you could barely hear it so it completely ruined our 1st dance. At the end of our whole party we were going to have a sparkler send off in which I had requested a song to be played. Something that I had a written in the email prior to the wedding. When we were ready to walk my husband asked if he could play the song he responded "I'm sorry I put everything away already". My husband and I were highly upset because this is a service that we are paying for and we didn't get the service...

To start off the wedding venue is beautiful, there is no doubt about that. Sharon on the other hand is a nightmare to deal with. We toured this venue on 11-8-23. We chose the date of 8-23-23 and verbally chose this date with Sharon. Sharon told us that we needed to sign a contract on 11-15-23. The morning of the 15th she calls us to let us know that another couple has now booked that date. We drive over to the venue to inquire about what happened. Sharon states that our verbal agreement to choose the date means nothing until it’s signed in writing. Sharon then tells us the other couple signed the contract on Monday. Sharon never gave us the option to sign or do a contract on Monday as we were doing it Wednesday. Additionally, we were never even given a courtesy call that another couple wanted the venue on the same date and to give us the opportunity to go over the contract earlier. Needless to say she double booked the date and never gave us the opportunity to schedule this beautiful venue earlier. I attempted to reason with her but not once did she apologize or recognize her mistake. They were unwilling to assist us or compensate us for their mistake. At the end Sharon told us maybe the wedding venue wasn’t for us and to look elsewhere. I was able to get ahold of the owners, the Vines, and they were no help either. They sided with Sharon stating they trust her judgment and that we were wrong, without even speaking to her. If you want to do business with rude people who are unwilling to help or could care less about a wrong doing then go to this place. Overall a...