All Counties Fence & Supply — Attraction in Riverside

There are a lot of other fence companies out there. These guys cut corners, are inconsistent, charge a lot, and were unprofessional. If you live in Riverside, and want a fence or wall, I would recommend calling a landscaping company instead of these guys.

I commissioned a cedar fence of 50ft. in length to be done by All Counties Fence & Supply. Initially the estimator came out-seemed knowledgable and estimated the standard price (at the time around 30-35 bucks a linear foot). Anyway, the guys who put in the fence were courteous, and got done in a couple of days (laying concrete based posts the first day and then the fence on the second day).

First of all, the quality of workmanship on a scale of 1 to 10 is a 4.5 or 5. You can feel and see all the nail heads protrude a lot, to where they might catch on something if you graze it, or a pet goes by it - it could snag. I had to get my hammer out and take care of the protrusions. Second, the fence does not measure at 6 feet tall in all areas - where the fence starts going up hill for a bit, it's shorter than 6 feet tall by 3 inches. It's obvious when you see where it comes up to another 5 foot fence. I told them about it, but nothing was done. When they were done with their semi-okay to mediocre work, they were just gone. They also left concrete trails on my driveway, which are now hardened, permanent fixtures. I'm not sure how to remove them- I tried doing so with a couple of scraping tools.

In all the fence looks fine, but could be better put together.

Then I called them back to give me an estimate on a brick wall (Maybe they'd be able to correct the wood fence too!). This time, the contractor came out, measured and said he'd give me an estimate in 2 or 3 days for the new brick wall. A week went by, and since I hadn't received it yet, I called All Counties back. The receptionist was clueless, and didn't even have me on record. When I asked her to look me up in their records, she couldn't even find my previous wood fence job. She took down my information and said she'd get back to me. Never did, so I called back. This time I asked if the estimator would call me. Finally, two weeks later he did, but didn't remember the details of the site and asked to schedule a time to come out again. I gave him my info again, and we agreed to meet at a designated time. But he never showed up.

After that I was irritated, and I called back and left a message (Hello, it's me, here's my address and contact info, would somebody please call me back and let me know what's going on...), No response. After calling back a couple of time and no one really responding to my request - I gave up. Frustrated. It was borderline 'purposefully' disrespectful.

I do not...

(All Counties Fence and Supply has settled the matter with us for an amount we are happy with)

It took All Counties 3 months to come out and do a project on our property that the owner next door and I needed to get done. There was a huge windstorm and it knocked over three sections of fence we decided to go with the vinyl and are happy we did but are extremely unhappy that the warranty is being offered through all counties. The damage some expensive cement we had put in the front yard and refused to fix it, left trash everywhere, and didn't take care of some jagged cement in the backyard.

We have been waiting nearly two months for them to come and repair a broken gate and two sections of fence on the other side of the house that were also damaged in the storm. We live in an HOA and the HOA requires a specific color for fences facing the public. They keep telling me that they are trying to find the fence board that it is not available. Our insurance company is getting a little impatient as are we and need to get this done.

As of today we are looking for a new fence company I believe we have found that company. This company has told us that All Counties is in direct competition with the company that makes the gray fence boards we need and may lose their contract with the company that owns them if that company where to find out that all counties is buying from their competitor. I wish I had been told this up front and greatly wish that I had seen the reviews of this company. It would have helped me make the decision to not use a company that is more interested in beefing up their pockets and doing shady under the table deals with their competitors rather than just being upfront. We have lost nearly 5 months of our lives dealing with this.

Needless to say we will not be recommending this company and if anybody in the Horsethief Canyon area is looking to get work done from them because they say they can get grey fence boards don't...

The appointment process was a breeze, the estimator (Chris) came out and was punctual and very nice. He got a schematic I had drawn and took all the measurements. He told me that in a day or so he would have an estimate for me, that was the last I heard. I called after a week and spoke to Chris who said he was working on the quote. A week after I had not heard anything back and called the office, spoke to a person who said she would give him the message and that he would get back to me. This was the third of a half dozen phone calls with no response back. Maybe they don't need the work, maybe their irresponsible and treat everyone this way, but come on, a simple "sorry we are not interested" or " we can't do the job would have suffice". I felt compelled to write this review after ready several other folks that had similar experience. I don't recommend them, I feel that if this is how they start I can only imagine how the job would be. Do not use them, they have many reviews but read between the lines. I have every phone call documented and interaction including security footage of Chris at my property taking the measurements. For Gods sake, he spent nearly an hour here, you would think that if he thought the job was not doable he would have said something from the beginning, anyway,...