Rose Hills Mortuary — Attraction in Rose Hills

This is one of the worse places to put your loved once.. I regret even placing my father. Sadly I have never encounter people who don’t respect people’s family member from the arrangement to the ceremony burial worse ever. My father was placed to rest on 08/07 and my father choose to get cremated the day of that even or before the director was suppose to reach out I send multiple messages reaching out and no one reached out to me the day of the event they went ahead and took my dad ashes with the earn n place them inside the nitch without any of my family approval they where suppose to wait. I was so upset that a worker named Alejandra who was director for day for my dad’s services. Spoke to me with attitude had no empathy whatsoever not even n explanation why she did not communicate. she then got very upset because I kepted asking questions why was my dads ashes placed already. My whole family was already there at the ceremony and the priest as well everyone saw what was happening it was 100 degrees we had children n took our own tarp because they did not provide a tarp just hot water n chairs in the middle of the heat n sun thankfully we took ours and her respond was to take the tarp down. I responded with a no because my poor family with small children where not going to be standing in the heat. Instead of her getting help and saying sorry she got upset n said she felt hostile because I kepted asking questions. She got upset and I asked for another person to help us with the services or her manager. What she did next was non human she said okay I’m leaving all upset with attitude walked over to ny dads ashes while the priest was doing his blessing and ceremony and I front of my whole family grabs my dads ashes and walks away with them! She walks away with my dads ashes !!!! So disrespectful I ask her to leave my dads ashes in place and she ignores me keeps walking away. My other family members tell her to stop and one worker named flora who was trying to help with the situation asks her to stop n leave the ashes and why is she doing this. N ignores her own team worker. So disappointed why she did this as in threatening us with my dads ashes. She never once said sorry she walked away she could have dropped them! Not one apology from her until now! My dad is a human being who his family is trying to rest in peace not only did I have to go through this ugly horrible experience but I was also mourning grieving my father’s passing! We are never going to get this day back is a day that was robbed from us so disappointed this place very disrespectful I don’t know what type of people do they hire here! Please don’t choose this place very unprofessionally unorganized no empathy they just want to charge for eveything ! Please choose another place it’s beautiful and all but the service we got was not what they offer or guarantee it did not go smooth. From the initiation till the end worse place to pick. Unfortunately I have. Y father here already and paid so much for this place that is not cheap! This place is a joke ! I’m writing this review because I don’t want no one’s family member to go through this ! I even had videos n...

If I could leave negative stars, I would.

I attended the same traumatic funeral that reviewers Kathryn F. and Nicole M. recently posted about. (Check out Yelp for even more reviews.)

The complete lack of compassion or basic customer service provided by Rose Hills was not only appalling, it was outright disgusting. If Rose Hills had done the job they were paid to perform, then the clown show that occurred never would have happened. Instead, they blamed the grieving daughter for their own noncompliance with their contractual obligations.

During an in-person meeting to plan the funeral services, Rose Hills was told that the grandparents' graves were next to the burial site and should be cleaned and presentable for the service. Not only did the "funeral director" Patrick Cortez not contact the daughter until the morning of the 1pm funeral (after she called him first), he did nothing to fix the placement of the chairs over the grandparents' graves when informed of the problem 40 minutes before 1pm. Instead, he repeatedly blamed the daughter for not telling him in advance about the grandparents. Not only is this a lie, how is this good customer service? She begged him to move the chairs. Rather than get approval to move them, he ran away from the service, cried wolf, and left chaos in his wake. His fellow co-workers had to cover his cowardly tracks. There is a special place in this world for someone who ruins a daughter's one chance to say goodbye to her mother simply because he will not own up to his mistakes.

The replacement funeral directors had an opportunity to rectify the situation, but did not. They still refused to move the chairs. They turned their attention to how they should punish the daughter. Mind you, this was 30+ minutes after Patrick ran away. The daughter was calm and rational and mingling with the friends and family in attendance. Nevertheless, Rose Hills called in three security guards and two sheriffs. They refused to turn over the urn. They said the daughter might be dangerous based solely on what Patrick told them. They gave her two options: cancel the service or sit in the car hundreds of feet away. Being considerate of everyone else, the daughter agreed to sit in the car. Many of us pleaded with Rose Hills to allow her to stand on the hillside away from the guests but close enough to hear the service, but they said no. They showed zero compassion during a time of mourning. Their behavior was nothing short of shameful.

Rose Hills has gone completely downhill due to corporate greed. What exactly are people paying you tens of thousands of dollars for if you can't even adequately prepare for a simple gravesite service? Why send 3 funeral directors and 2 maintenance workers to the gravesite if none of them can move chairs placed disrespectfully over the elders' graves? Why would you treat a grieving daughter like a criminal for desperately pleading with someone to do the job they were supposed to do in the first place?

Thanks for a terrible experience, Rose Hills. None of the guests will forget what you did. We will be telling everyone we know never to bury their loved ones at...

My mom made pre-arrangements with this Mortuary as she chose to bury her sister here and many of her friends are laid to rest here. Had I been given the opportunity to chose I would not chose this place for my beloved mother.

Yes, the grounds are very well taken care of and it is a beautiful place to be laid to rest. Almost everyone I encountered was friendly and kind, and especially our funeral attendant who was incredible. Our funeral director was also personable and informative, I like that they do not work on commission. This is the first experience I’ve personally had to lay someone to rest and I’ve found that the funeral industry is generally a racket. They will nickel and dime you every little thing is a line item, even changing your loved one’s clothes. That being said, that’s the industry and again, almost everyone I spoke to that had a direct hand in arranging my mom’s funeral and burial was very kind, patient and understanding. Even the person who picked up the phone in the wee hours of the morning after my mom’s passing and the gentlemen who came to pick her up.

However. They do not respect the dead here at all. You and your loved one is a number to them. After my mom passed it was like trying to get an appointment at the DMV to talk about arrangements for the body and funeral. Having to wait two weeks to even talk to someone about the body while my mom’s body laid in a cold dark freezer was agony and made me more distraught than I already was. Then even more time to have the funeral. This is the downside with a big place like this. Lots of business means lots of waiting.

The biggest slap in the face and what I find incredibly disrespectful is that you pay a lot of money for the grave marker or headstone. If they are going to nickel and dime then you have to expect top notch service in return. They tell you when you approve the layout it’s going to take 8-12 weeks to be placed. I wait over 12 weeks and go visit my mom for Mother’s Day. It’s not there. I call and follow up with the funeral director, “it’s been ordered but no movement since then. We’ll be sure to update you.” Then nothing. I can’t get to the site very often due to living far, I visit 7 months later. A completely unmarked grave. SEVEN MONTHS LATER! That is how much they do not care about the dead. They will leave your mom in an unmarked grave 7 months later. That is so disrespectful and no one would want their loved one treated like that. Followed up again, basically brushed off again. In any business who would you pay over $1,000 to and not have a product 7 months later when quoted 8-12 weeks? How is that acceptable? On top of that it’s not just a product it’s someone’s GRAVE. This was not a custom order, I used standard everything and not even a picture or symbols on it. They do not care at all. Just crazy to me.

Long story short, give your money to someone else because it is not worth it to feel this disrespected about your loved ones passing. I have told all my friends about this and none of them will be burying their loved ones here as they...