The Adventure Park at Heritage Museums & Gardens — Attraction in Sandwich

I recently took my 7-year old daughter to the Adventure Park at Heritage Museums, and while I’m not normally one to stop and review, this time, I feel compelled. From the moment we checked in to the moment we exited, we had one of the most pleasurable, memorable adventures of the summer. I am not an experienced climber, so at first I was a bit overwhelmed, but quickly realized that was all in my head. The staff did everything but climb for me in order to make us feel less intimidated, from start to finish. Not only did we have fun, but we worked hard — together— to complete the courses. I expected it to be cool, to be different, to push us, physically and mentally. I knew we’d be a little afraid, get a little shot of adrenaline and do something really fun together. What I didn’t expect from this experience would be the strengthening of my bond with my daughter. We had to communicate and help each other and navigate the course as a team. We left feeling like we just conquered something. The course, as it turns out, is so much more than climbing trees and flying on a zipline.

As we were returning our harnesses, we looked up at one of the courses and saw a young woman panicked, scared and crying. She was sitting on an apparatus. We stopped to see how the situation would play out. Her parents/caregivers didn’t seem to be able to console her, and we watched the manager walk over. He stood underneath her, asked her name and then walked her through how to complete the course. He used visualizations, a calm voice and patient words. I watched as she took some deep breaths and was able to inch her way to the end. I’m sure situations like that happen every single day. That he went out of his way to help her speaks volumes to what the Adventure Park aims to offer…a safe, encouraging and confidence-building experience....

Would be a great place if safety implements were provided. I paid $150 for two hours (you need to buy gloves too because the course is made out of rough metal wires which is $15 each but you can bring your own gloves if you have them) and got hurt within the first twenty minutes. I was low to the ground and asked if I could come out of the tree. They said my option was to “come back” (across the same obstacle I had gotten hurt on, not possible for me) or to keep going for 2 more obstacles until I could leave the course early. This is not safe. I was nervous and hurt and needed to keep doing obstacles in order to come down. There needs to be an option for someone to leave at any point in the course like ladders on every obstacle. Also we waited about 45 minutes between arriving online and being able to climb. There was no one to help out harnesses on, lines were long. They said it was because the college kids who work there had gone back to school. I don’t feel like this was worth the $ without the staff helping and supporting people. I would love a refund. $150 to get hurt and not get assistance seems brutal. Photos of my bruise from the easiest course (level 1). I also got several splinters.. the course is beautiful. The other climbers are friendly. But the safety for beginners is not there, and I did a beginner course. Expensive way to get hurt, I am still in a lot of pain...

FOR ALL PEOPLE UNDER 18, they do not make it clear that you have to have an adult with you. My friends and I showed up, and the people were very rude. Also regarding refunds, we asked to get our money back and they refused. Very poor customer service and they did not treat us as we should have been treated (as customers paying 200$ to spend 2 hours at the park) Also, drove myself an hour to the park with my friends (all of us being 17) and they even spoke to my parent. Understanding that there are certain obligations, it was completely unclear about the age and refund policies. Overall, terrible customer service and poorly constructed website resulted in a extremely below average experience. This place was horrible, I will not be coming back as I told...