Regale Winery & Vineyards — Attraction in Scotts Valley

My wife wrote a brutal review of the Regal Winery. The response from ownership to her review was worse and filled with inaccuracies. First let me put our experience into the correct context. My wife’s cousins live in Santa Cruz. Regal is their favorite winery. They have 2 children. Boy age 15 and a daughter age 13. We had 3 of our 4 kids with us. Young men age 23 and 21. We also had our 8 year old going on 20 daughter. We arrived early on Saturday morning for a wine tasting and our cousins are members. The gate was closed. A well dress woman opened the gate. We drove into the parking lot and parked. Besides our cousins and their two kids, my wife’s aunt and uncle were also with us. The woman greeted us at the cars and walked us to the front door and into the winery. All of us, including the kids. The place was beautiful. Our cousins put in the order for the tasting and all of the kids and the aunt and uncle went outside and sat in the garden. My wife, her cousins and myself proceeded outside. The garden area was beautiful. As we were walking from the door, a lady in a tattered white painters t-shirt approached us. She looked at me and asked me who was in charge of the group. I told her it wasn’t me and pointed her to the cousins. She kept walking towards me. She walked right up to me and told me that kids were not allowed on the property. I said ok. My philosophy in life as a business owner is, if someone doesn’t want my money, then I am good spending it somewhere else. My wife’s cousins didn’t take it so well. They informed the t-shirt lady that they had been to the winery many times, about 10 minutes from their house, and that their children were almost always with them. The t-shirt lady wasn’t having it. As the cousins were talking to the t-shirt lady, I instructed our children and my wife to leave. Our car was parked right outside of the gate and that is where my wife, kids, aunt and uncle and myself exited. The cousins soon followed after voicing their dismay the t-shirt lady. As we stood outside at the car, I pulled up a review from the Regal site from a family who had recently visited the winery, with a child. They stated how great it was and even took pictures. They were not asked to leave. When I walked back in and showed it to the well dressed woman who did take the time to read it, the t-shirt clad woman came out of nowhere stating that she heard what was said in the review and demanded that I leave. As she walked up to me, I asked her not to follow me because she got really close to me. As I walked out discussing the review with the child in it, she berated me. She yelled that we left from the gate and we were suppose to leave from the door. She kept following me and getting closer and I told her to stop and that I was leaving. As I walked out of the gate, continuing to ask her to stop following me, she yelled she felt threatened. At first I was shocked. The whole family was in the parking lot together, they see her following me, they hear me asking her not to and she stated she felt threatened. I heard that old dog whistle before. All I could think of is who is this Karen? The situation bothered my wife and she wrote a pretty intense review. The response from the winery was disappointing. Every response to a negative review was positive except for the response to my wife. Even if you don’t agree with her, I would expect a response respecting her view and offering an apology, even if you felt what she said was not how the ownership felt. I assume the lady in the t-shirt was not the owner and as a business owner, unless you went back to video of the incident, you should be careful in how you respond to consumer concerns. Luckily for us, we have been visiting wineries all over California with all of our kids and had never had an issue. I don’t have an issue with your policy, I have an issue with your response to...

Regale Winery & Vineyards is an absolute gem and a must-visit for wine lovers. Tucked away in the picturesque hills of California, the location is simply stunning, offering breathtaking views of rolling vineyards and a tranquil atmosphere that’s perfect for relaxing and unwinding. The scenic beauty of the winery makes it an ideal spot for both a peaceful retreat and a special celebration.

What truly sets Regale apart is the exceptional service. From the moment you arrive, the staff is warm, friendly, and knowledgeable, offering personalized recommendations based on your tastes. They are passionate about the wines and take the time to share the story behind each one, making the tasting experience truly memorable.

The wines themselves are outstanding. Whether you’re a fan of bold reds or crisp whites, there’s something for every palate. The tasting experience is intimate and well-curated, allowing you to savor each wine and appreciate the care that goes into every bottle.

Regale Winery & Vineyards is a hidden treasure that offers a combination of top-notch wine, unbeatable service, and a stunning location. Whether you're a wine connoisseur or just looking to enjoy a day in the countryside, this winery is a perfect...

Beautiful location, but employees are racist! We arrived with family members who are wine club members. We are experienced wine connisseurs but not from the santa cruz area. Our family members have two pre-teen/teenage children who accompany them to Regale all the time. Today, we were asked to leave and escorted out by an employee as soon as she spotted my very well behaved 8yr old daughter, who is Black. On the reviews for the website, a woman mentions bringing her baby to the winery. But today it was extremely enforced no children allowed. I get it, I saw the sign, I understand. But the behavior from this singular employee today was upsetting, and obvious, that she personally has a severe bias. We will not be returning, and either will anyone else, even the club members in our family. Sad that this is the world we...