I just learned of this venue and attended a family party held here recently. This was my first and only interaction with the venue, owners and staff. The venue has lovely views of The Valley as do many other venues around town. I wish I could stop there and compliment the space however my interactions with the owners and staff was incredibly unprofessional and passive aggressive. My interactions were limited to the day of the event where they hovered over the guests essentially “babysitting” us. The event was scheduled to conclude in the contract at 11 for which there is an additional charge (at the time of booking it was $100 more to have the event end at 11 instead of 10). However 2 hours prior to this not only were the owners cleaning up but their manager as well as two others arrived to help put away tables and chairs while everyone was still enjoying their food and drinks. They proceeded to toss any the food and drinks left unattended when the guests got up from their seats. They took it upon themselves to remove any personal articles (purses, wallets, shoes) left on any chairs or tables to the sides or floor of their venue as early as 10pm. I personally changed my shoes once the chaos ensured at this time and it became apparent we were no longer welcome (this was as early as 9:30). Anyone who has attended this venue is aware the parking is inadequate for any events, unless you are willing to walk up quite a way from a parking lot at the foot of the venue. At 10pm we had family cars pulling to load up with all decorations, centerpieces, food, drinks and anything else we had brought to the venue. Guests from the party were forced to help clear tables and load up cars early due to how hostile and unwelcoming of a feeling we received from the staff. I personally experienced passive aggressive comments and behavior from Kieth and Brenda. At 9:10 they walked the outside perimeter and informed us that the children while they played outside had left plates and cups containing some of the cake at the amphitheater located on the lawn, we were informed we would have to go out with a garbage bag to pick up any litter left ourselves before the night concluded. Soon after I asked Brenda for garbage bags, it took about 5 minutes for them to find any more. I walked out with two garbage bags ready to clean up a mess. When I walked the area all I was able to retrieve were two cups, I was confused because the description we had received of the situation painted quite a disaster. I addressed the man who had approached us earlier and was informed he had taken it upon himself to go out and clean up everything left behind shortly after informing us to do it ourselves. His words verbatim were “Oh WOW, you found 2 MORE! I went out there and cleaned up a BUNCH of cake and cups. SO if you found 2 MORE well GOOD on YOU because I cleaned up a lot already” with those exact intonations. It is hard to forget that level of passive aggressiveness in his condescending tone. This was not the first of last time that night he used such unprofessional language with guests.
The management and staff is incredibly unreliable and embarrassingly unprofessional. I have organized events for years and rented many spaces and never have I had to endure such condescending behavior. The venue is not well priced, I would suggest booking at another location. They have also disabled reviews on their Facebook page because at least 4 people I am aware of have left negative comments. Many venues around The Valley have breathtaking views with professional and...
Read moreMy cousin just had her quinceañera at the vineyard on 4/27/19. The venue is beautiful inside and out but we were completely disappointed with how management/owners handled things. That Friday before the event took place on Saturday 4/27 we went to the venue to decorate and ended up having to set up the tables, chairs, table covers and fold napkins at which point my aunt was told would already be set up before we got there so that we can decorate. Once we got there the owner Brenda was actually attending to another family that was interested in the venue and absolutely nothing was set up. So thanks to all the family that went along to decorate we got that all set up but that left us with little time to decorate. The owner told us at around 8:46pm we had to leave at which point my aunt let her know that if everything was set up as promised we would have been finished decorating. The owner then placed her hands over her face and let us know that she can sit down and just answer emails as we tried to finish (in a very frustrated manner). Mind you this is all the day before the event, not even the day of yet.
Day of the event: Management/owners stuck around and basically hovered the whole time making us feel as if we were being watched the whole time. At around 9:20-9:30 they decided to start cleaning up/trashing people’s drinks as they danced. So when people came back to their tables they no longer had a chair to sit at and no drinks. It’s really sad to have to see my aunt experience such embarrassment on such a special day. I really wish Brenda(owner) would have really handled things in a more respectful manner. Also expect for them to complain about cake crumbs or pieces being left, you ask for a bag to pick up and suddenly the owners says he picked it up already and it isn’t a big deal he will have his men clean it up Monday. In that case, why bring it up? Why didn’t mind cleaning as we were basically being kicked out but then don’t hand us a bag to pick it up and then you magically picked it up. I can go on and on but I’ll stop here.
Hopefully Brenda and her husband will learn from our will learn from our reviews how disappointed and embarrassed they made us all feel, especially my...
Read moreHorrible and embarrassing experience!! The venue owners were at my party the whole time, as if they were guests. They even had a friend there with them, in addition to the worker that was taking care of the venue. They all ate and drank what I provided for my guests. I paid extra to have my party end at 11pm and the owners started picking up tables and chairs at 9:30 pm. As early as 8:30pm they began throwing away food and drinks on the tables as my guests got up to dance. The owners put guests personal items on the floor, as they took the tables and chairs down. My guests said this made them uncomfortable and is the reason they started to leave. When I asked Brenda why she was cleaning up when I paid an additional fee for my party to end at 11pm when I signed my contract with her manager, she responded the manager no longer worked for them for a reason and walked away from me. She proceeded to turned on all the lights and told 1 of my guests the party was over. Brenda's husband then went to another one of my guests and told her we needed to go clean everything outside, it's not my guests job to clean their venue.The night before the event, they had nothing set up for us when we got there. Instead of setting up, they were showing the venue to someone else. We showed up to decorate at the previously arranged time and after waiting 20 minutes I asked where everything was, she said I needed to wait for her to be done. I had 15 of my family members with me that were supposed to help me decorate, instead they had to set up tables, chairs, table cloths and fold all the napkins. When we were done setting up all the things the venue was supposed to have out, ie tables, chairs, table clothes and folding all the napkins, we wanted to do our theme decorating. At this point Brenda told us our time was up. I asked for extra time because they had not set anything up and she put her hands all over her face and said she would give me an extra 15min. It is such a shame, such a beautiful venue is being run by such...
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