The Lodge and Cabins at Bridal Creek — Attraction in Sperry

*Edit- After their response. Reply is last paragraph.

Horrible communication and wasted hours of driving for the tour and no one showed up or ever contacted me back. We did reschedule twice due to work conflicts ( I work in healthcare and have to be available for emergency calls).

From the start, they were bad at communication. I filled out their online form twice, three weeks apart. I finally gave up waiting for a response and called during business hours. They responded to my voicemail and we scheduled a tour for our wedding. I had to reschedule due to work, as previously mentioned, and called again during business hours. They didn't bother calling back and instead texted me without saying "hi, this is so-and-so with the lodge at bridal creek..." and instead simply asked, "Would you like to reschedule your tour at the lodge. "So, I knew who it was but still no friendliness. I responded with possible dates and times and the next day they simply said "12th at 6pm" no thank you or any other detail or message like visit our website or anything.

Flash forward to the 12th. We leave at 5pm to drive to the lodge at bridal creek and arrive about 7 mins before 6pm. We wait a while and no one shows up. We text and call and finally at 6:10pm we decided to leave. We drove an hour back home and crossed the lodge off our list. I understand it is frustrating that we had to reschedule twice but I told her in the voicemail it's because if work and apologized for the inconvience. If they didn't want our business because they were frustrated with our rescheduling, they could have told us. I'll be honest, I still would have been upset but I would understand and wouldn't have spent the time to write a bad review for that. I am writing this review because we spent our time looking at the website, preparing questions, and then driving a 2 hour round trip. All of that, and not only a no show from them, but also for not one person to reach out to us to apologize or explain why they missed the tour, even after 2+ weeks.

I understand family emergencies happen and we were courteous to this being the case. We gave you multiple weeks after the appointment before posting this and never received a phone call or email before or after. I completely understand not getting a hold of us before due to an emergency. However, we again waited 2 weeks after and still nothing. I texted and never got a text back. I never missed a phone call. I don't receive many phone calls and always check when I have a missed call notification. I checked my spam folders on both personal email and wedding email before posting and double checked it again just now and nothing. I will even give you the benefit of the doubt; I understand if you all forgot to respond to the text, I have done that too. That's as simple as an apology and move on rather than claiming you tried to reach out when you didn't and it was in fact the other way around and I reached out to you and still nothing. I will even still give you the benefit of the doubt a second time. Maybe you simply reach out to the wrong couple and that's why we didn't receive anything. Again that would be as simple as an apology. Also, I would think after weeks and weeks you would get curious why we haven't responded if you reached out and that you would consider reaching our again. As a result you would then double check that you reached out to the right person. That would lead you to realize if you made a mistake. Then you could reach out the right person with a brief explanation and apology. None of those things happened and they are simple and require little time or effort. I again understand a simple mistake happens but not this many mistakes. They obviously weren't very eager or they would put in...

Celebrating our special day at this stunning venue with the included cabins was truly a blessing, and I couldn't be more grateful for that. However, it pains me to admit that communication left much to be desired. What stands out as the most significant disappointment, in my opinion, was the mishandling of my head tables. While I did make a last-minute change to move my ceremony indoors (due to excessive heat), I believe this shouldn't excuse the oversight in this particular matter.

Despite my best efforts, I provided the floor plan multiple times and had detailed discussions with the coordinator on two separate occasions, explaining precisely how I envisioned the arrangement of the four head tables. It was disheartening to discover that despite these efforts, the venue failed to accurately account for the number of groomsmen and bridesmaids. This lapse resulted in an insufficient number of chairs and tables for not only my wedding party but also my family, whom I had hoped to share that memorable meal with.

Regrettably, this oversight robbed me of the opportunity to dine with my loved ones and bridal party as I had dreamed. It was a moment I had envisioned since the day I got engaged - a moment where I could look across the table and see the people who raised me and the people who raised my husband and next along side us, our friends (wedding party). I just wanted to share a table with all of the ones I loved. However, due to this unfortunate oversight, I could only share this special moment with half of my wedding party, with no family present, leaving me feeling disappointed.

While there were other miscommunications between the venue and myself and my family, this was the one that stood out the most to me. It didn’t cast a dark cloud over my entire wedding day, but it would have undoubtedly made it much more memorable if I had been able to have that cherished moment. I’d also like to mention another notable event, where the venue informed some members of my wedding party (whom were staying in the cabins) that they could no longer consume alcohol, bring their own bottles of wine into the facility, and that all alcohol had to be off the premises by 10 PM, and loaded into one car. It would have been immensely helpful to have had a heads-up about these policies, so I hope whoever is reading this review finds this information useful when inquiring...

BEWARE OF THIS VENUE!!!! My niece had her wedding here last month and although the wedding was beautiful, everything behind the scenes was far from it. My biggest complaint however would fall with the owner. She has been brought issues on multiple occasions, with multiple weddings and does nothing to correct any of it. Management problems, cabin problems, communication problems, bait and switch problems , the list goes on. At my nieces wedding money/cards came up missing and it was brought to the owners attention. She had said she told staff the gift table needed to be moved from the front door… after reviewing her camera she said she would make this “issue” right. Have not heard a thing from her regarding it also noticed on her social media that just the very next week the gift table was exactly where it has always been. So it just doesn’t appear that there is much concern in the bride and groom getting all their gifts or money even after you see for yourself that something indeed happened. Also when you own a business you should make things right with your customers. These people are paying thousands to have their special day here and this is just one of the complaints I have heard. It’s certainly an issue when former brides talk about legal action for what occurs during their time at this place. There are amazing wedding venues around town.. please please think long and hard before choosing this one. It will cost you...