Bass Pro Shops Base Camp — Attraction in Springfield

Bait and Switch – we expected more from Bass Pro Shops

We bought a 3 night Luxury Vacation from Bass Pro Shops back in the Spring of 2016. Our understanding was they were promoted new resorts for the outdoor traveler. This was not presented as a TimeShare program. We were given a booklet of all different resorts around the country. Since we love the outdoors, we thought this would be a great opportunity to check out one of the resorts.

After we got home we thought about where we would like to go and decided on St. Pete Beach, FL. I called to make the reservation and at that time I was told it was to promote a TimeShare program. I told the person on the phone that it was not presented as a TimeShare and she apologized and said they should have never misrepresented the program. I felt this was a "bait and switch" program but the woman on the phone convinced me that this might be a program we would be interested in because we were outdoor people. I booked our 3 night Luxury Vacation on April 28th, 2016 and was sent the information for the BlueGreen Welcome Center St. Petersburg in St. Petersburg Beach, Fl. Since we live in New Jersey, we decided to make a week vacation of it and I booked hotels around our St. Pete Beach stay. I received multiple emails about our stay but it wasn't until Dec. 8th 2016 that I found out we would not be staying at the resort we picked but rather at a Comfort Inn. When I called to ask why we were staying at a Comfort Inn, they told me that the St. Pete Beach resort is only for members. I didn't understand this since we bought a 3 night Luxury Vacation at one of the resorts not a hotel. I was also told the hotel was near the St. Pete Beach resort, it was just not on property. Since my week vacation was already planned with other hotel stays, we decided to make the best of it.

We did not get a 3 night vacation at a resort or even in the St. Pete Beach area. We got a 3 night stay at a hotel 25 minutes away in St. Petersburg not St. Pete Beach and it was right next to the highway. There was no luxury about this hotel.

Don't fall for...

Here is what Bass Pro in Nashville missed out on selling me today and it wasn't because of price! 2X - Remington R-15 VTR Rifle $1149.99 1X - Kimber 45 ACP Super Carry Pro $1549.99 1X - Glock G26 9mm Sub Com - $599.99 TOTAL = $4449.96

They lost this sale not because of price, but because of a very rude elf who seemed to hate that he was working, and then felt the need to tell my wife that she was "not telling the truth". We decided to take our 3 kids to go see Santa as Bass Pro today as we have done religiously for the last 5 years. We live in the South edge of Williamson Co in Spring Hill which means a little over an hour drive each way to get there. We expected the same set up as last year.. Bass Pass to see Santa or Stand in line for a couple hours.. We were ok with standing in line for a couple hours.. No Problem. When we arrived at just after 12:00. We learned that the Bass Passes where gone.. No real surprise there. We told the guy that we would stand in line like we did last year. He replied "you can't do that".. My wife said, "OK, umm we did last year." (We are fine until this next point).. The Elf employee then replied, "You are not telling the truth maam'. There is no way you did that last year." My wife who is a VERY VERY patient kind lady replied, "yes sir we did, but if you have changed the rules that is ok." (she gave him the perfect out if he would just shut up). He again said, "Ma'am, you're just not telling the truth." My wife, who is the most honest truthful person I know, looked very hurt and angry. We just shook our heads and left the store. We took our kids to see Santa at Green Hills Mall, which has a fantastic Santa by the way. I took my family home and proceeded to a local gun store where I made my purchases. While the local gun retailer was 2-3% higher, I was treated like royalty while there! If you are a manager at Bass Pro in Nashville. Please feel free to contact me. We'll be happy to make the drive to identify what should be a "former" employee. He cost you guys a...

I spent over $300 on a Whitetail Hunter II at Bass Pro in St. Charles, Missouri, it was on sale marked down from $400. A week later I saw it at Walmart regular price $310. I shot the bow once at a deer, and made a perfect kill shot from about 30 yards away. I was floating on cloud nine, and owed it all to the sales rep at Bass Pro. I put the bow up until the next season after that. I took it out to practice for this past season, and it was fine. Except that after my 5th day of archery hunting, the sting came off after I discharged it with the yellow darts I was advised to use from the customer associate at Bass Pro. I took the bow back to Bass for repairs, hoping it was under some sort of warranty, they said to order a replacement string, and an arrow retention spring because it was broken as well. When the parts came in, I brought my bow back to Bass Pro, and after they replaced the string, the associate was handing me back my bow, he noticed the limbs were also bent. Bass Pro had already had my bow over night, and had even fired it, but never noticed that. Now they are telling me they will do nothing to help a first time bow owner, who used all the advice they gave me, and broke the bow they sold me. I am not happy at all with Bass Pro for the way they are handling this situation. I have talked to the store manager, the department manager, and neither have done anything to help resolve the problem, caused by the company. They tell me they will call me back, but never keep their promise, leaving me to have to call them back. Most of the time I call the store, it rings 20 times and goes to busy, very annoying, and not good...