Cliffside Acres — Attraction in Springfield

Bride here! Our day turned out beautifully and the venue was gorgeous. The reason for 4 stars instead of 5 is purely based on the conduct of the staff with some of our wedding party and vendors. There appear to be several reviews expressing the same concern. While owning a business is stressful and does require some level of sternness to ensure the rules/policies are enforced, there’s a difference between being stern and being rude. Our planning meeting with Jordan and her mother went very well. I felt that all of the resources provided to help with planning were very helpful and helped the meeting go smoothly. Reading the contract multiple times before agreeing to use the facility and before the planning meeting made a big difference in how easily it went. We went over the timeline, layout, anything that seemed like it make cause a snag in the day, who would be the point person for all questions and concerns on the big day, and it was clearly expressed that we would be getting married outside no matter what happened with the weather since it was supposed to rain. The day of I was asked by Jordan’s parents (Jordan wasn’t present) if we would be doing an indoor ceremony because of the weather and they explained what the setup would be. I didn’t like the look or idea of that at all and I explained that we had plenty of umbrellas for everyone if it rains so we were having our ceremony underneath those two beautiful trees no matter what. The setup of the chairs for the ceremony was delayed several times and I was asked two more times about an indoor ceremony. I made myself very clear twice before, and this is something that should have been discussed with our point person. Thinking about your special being rained out as a bride is difficult enough, being constantly remind you of it and putting the schedule behind is frustrating. Additionally, the staff were responsible for setting up the chairs, but my husband was told that it would go faster if everyone helps. We’re not the kind of people to think “that’s their job, I’m not helping” and we had more than enough people to help, but if the chairs had been setup when they were supposed to be the concern of how quickly wouldn’t have been a concern at all. We all helped and it was fine. Our point person leaned a large pallet against the wall and was told that it couldn’t be there. Fine, no problem. She said she’d move it as soon as she was finished setting up the rest of the table next to the pallet. Apparently she didn’t move it quickly enough because she was told two more times within a two minute time frame that the pallet couldn’t be there. My question, why not offer to move it off the wall yourself if you see that someone’s hands are clearly busy and you’re just standing there? If we can help with the chairs why can’t you help with this? Our photographers had some kind of situation with the mother and father as well, but I wasn’t there so I’m not going to speak on it other than to say it was enough to have both photographers comment to me that they were both rude. The infamous glass house. I’m not super concerned about this overall because I never planned to use it, but we booked our date mid-late 2021 and were told the structure would be finished in February 2022. Obviously construction never finishes on time and the state of the world has impacted this greatly. We chose a date in May hoping that would be enough time to cover any delays on the construction. It wasn’t. We had a construction site next to the venue. The contract has a section that states that updates and improvements may take place at any time. This isn’t a factor in my rating because it’s a risk we took when booking the venue, and Jordan offered an additional hour of setup time for free to help make up for it. However, it was quite disheartening. I brought it up to simply say that as a consumer, make sure you read your contract thoroughly and ensure you understand the things that can happen under the guise of the contract. Also, as a business, all of the guests matter. Not just the...

My daughter had her wedding at Cliffside Acres a couple of weeks ago. Both the ceremony and reception was better than she/we had planned. The Cliffside Acres Staff went way above and beyond to make sure this day was memorable to her and all our guests. They kept in constant communication throughout the day making sure the everything was perfect.

This venue and property is absolutely beautiful, with facilities that were thoughtfully laid out for both the ceremony and reception. The reception barn, Glasshouse, cliffside area and flowing fields across the street make for awesome setting for the ceremony and reception as well as backdrops for many memorable photographs. My daughter had originally envisioned getting married outside under the trees, but decided to opt for the Glasshouse. And what a wise decision it was, the Glasshouse is purely magical. With the doors open and the wind flowing thru, it provided such an intimate space while still giving that outdoor feel. Honestly the ceremony was more prefect than we had envisioned.

Keep in mind that Cliffside Acres is just the venue and they have rules and guidelines that must be followed by you and all the vendors. None of these are unreasonable or unclear, and Jordan does an excellent job communicating to all involved. She is capable and more than willing to help you plan everything out, get you aligned with approved vendors or is willing to work with you and your vendors. If you don’t want to do the extra work yourself just make sure to hire the vendors that will (ie. take out trash). As long as everyone understands and accepts their “roles & responsibilities” everything will be fine.

Jordan was very transparent from day 1 on costs, guidelines, expectations, info requirements, timing milestones, etc.. She did an excellent job communicating with our daughter during the entire planning process as well as with all of us on the wedding day.

Please read all the reviews, go visit Cliffside Acres and meet Jordan before making your final decision on this venue. Once you step onto the property and talk with Jordan you will realize the beauty and magic of what Cliffside Acres...

My husband and I were recently married at Cliffside Acres. While the ceremony and reception space were stunning, there was certain aspects of using this venue that were unsatisfactory. I cannot stress enough to read and reread the contract before booking this venue, I did not do a very thorough job at this and there were unexpected fees that we encountered. This is not the venue's fault they are very transparent about this in the contract. Leading up to the wedding the staff was very helpful and organized, they have many tools that help layout your wedding day. The reason for the low rating is the unfriendliness we experienced the day of the wedding. Our first greeting was that we were in the fire lane and we needed to move immediately, we were told that we couldn't unload the truck full of flowers into the ceremony space we needed to park it in the back section of the parking lot, we were told we needed to dump water out of each vase because the candle flame was above the rim after we had almost all of them and had already been told by another staff member they were fine, moved our welcome sign that was leaned up against the building (was sitting there for less than 5 minutes). My family owns a small business and I know what to is like to work in that environment. I understand that it is stressful, but I never imagined to encounter the attitude and rudeness that we did on our wedding day. We put a deposit down and we signed a contract saying if anything got broken we would pay for it. It felt like there was always someone looking over our shoulder while setting up. The parents did apologize later in the night for how things went in the morning and I appreciated that greatly. The venue is stunning, however the added stress of the things we encountered the day of the wedding took...