I came here for my great niece's birthday party. To say the absolute least, I respectfully would not give my personal business here. And frankly, they respectfully look like they are doing just fine without it.
Organized chaos is the kindest, most politically correct statement I could make. A few things I noticed here during my visit were:
The change machine was down (so unless you brought your own quarters, you were unable to access their video games) Some random unsupervised child ran up to my table and drank out of my wife's beverage (I threw away the beverage in front of the father with zero apology or offer to replace the beverage). I know this falls upon a lack of morals brought on by the parents, but it ties together When I got in line to get the beverage replaced, they shut the concession stand down for 2 hours. I was one of many in line waiting for service. That would be like a burger joint deciding to close down during lunch hour It appears that pre/teenagers and/or those in their early 20s are running the facility, no adult supervision on either side of the counter.
they must have something different in the water in these parts folks are drinking.
There appear to be plenty of Millenial parents and younger people who are okay with how this works. To each their own. I suppose I am giving those Boomers and fellow Xers who may bring their (grand) kids here a sage review you may not always see.
I give it at least 1 star because I do love the concept of the kids having the option to remove themselves from their screens and get some exercise. Kids nowadays need that more than ever, so I do applaud them for making this concept accessible.
I wish this place all of the luck...
   Read moreWe had a great time until we didn’t. It was my first time at the play zone. I questioned the waiver about the place being a dropped off zone for parents. That was my first red flag, but I also had a local place growing up at a roller rink that was this way. The difference? There was adults. The whole place was ran my young adults (probably younger than 20).
Before deciding to leave, a group of kids (probably last year of middle school if I could guess) decided to take over the trampoline area. They threw the foam cubes all over the trampolines, then decided to start rough housing. And when I say rough housing, tackling and mid air and landing on each other 1-2 trampolines over (with force). I yelled at these kids to stop rough housing and there are babies around. These 15-20 kids decided to try and intimidate me with my child in my arms, throwing foam cubes at me and at one point hit my two year old In the head. When I stepped away and talked to the “manager” he stated he had no way to pull up surveillance.
Moral of the story, I signed a waiver for my child understanding chance of an accident. What I didn’t sign a waiver for was large middle school children rough housing with no consequences or supervision my authority figure in a play or establishment. I was with a birthday party celebrating a little girls birthday and being 5 years cancer free. I feel horrible for the parents of that precious little girl and the fee they paid. I went back upstairs to the party area and these kids continued the same rough housing with little kids everywhere.
This needs to be addressed. And I’ll keep this negative review until then. I will also copy and...
   Read moreWould not recommend this place!!!!
This is the second time we went here and had issues first time I let it slide because the kid apologized, but this time not going to!
First issue we had when we arrived was my 3 year old child being hit in the face with a basketball from the dunk court because kids kept trying to do stuff stunts. Then about 10 minutes late the same kids hit my wife that was holding my 6 months old baby in the face with the same basketball. I said something to them that if the can't keep control of the ball then don't do stupid stunts. If you have a dunk court and a party area next to each other then please put a net all the way to the ceiling to protect your guest.
Second issue we had was bigger kids rough housing on the main trampoline area. With no adult supervision someone or someones toddler is going to get hurt. If I have to sign a waiver stating I could be hurt while jumping. That doesn't mean because someone else being disrespectful. ( By the way I didn't sign a waiver to jump, I found out later there was one to sign.)
I get it's easter weekend, but if you can't staff a place because most of your adult supervision is off because of family time I think you should be there! It's your company, you need to be there for situations like that.
You have posted on March 23 on your Facebook account. Due to Teens not behaving and the issues it's caused us and because our customers shouldn't have to deal with it. Teens are no longer allowed to be dropped off without supervision! But yet you continue to allow them and so...
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