Maison Albion | Wedding & Event Venue — Attraction in Town of Albion

I have absolutely nothing good to say about this new venue. This is the worst venue I have ever been to or worked with. We were planning a bridal shower here ad disappointed at every turn. I expressed this to the “manager” (someone green to the wedding industry) and five hours later received an email from the owner telling me they were canceling my event three days prior to it happening. Beware that this venue will not take any form of you expressing yourself. Instead, I was told I was “verbally abusive.” The owner never even spoke to me to try to resolve the issues. Absolutely terrible customer service. She, without even speaking to me, told me I was rude as was my family. Accusations thrown everywhere without any first hand knowledge.

Beware that this venue promises but does not deliver. Instead of remedying issues they will cancel an event at a whim and cite a provision in the contract that allows them to get out of a contract for any reason, including not dealing with a disappointed client (or so they think). Promised a beautiful secret garden—the plants are small, the ground is dirt and uneven and it looks like a hole in the wall. The patio was supposed to have Italian marble—just gravel. The linens which you must provide, I was told would cost around 10 dollars—they were 400 dollars. This venue gets you in the door and then disappoints. Fees on top of fees and at the end everything is expensive. When you express that something (or multiple things fall short) they will cancel your event and tell you they are protecting “the sanctity of the venue.” The greenhouse that was supposed to be constructed is not built. Multiple misrepresentations. Promises and no delivery.

I was also asked by the owner why I would care about the marble if I was planning to host an event in the “secret garden”—most people hosting an event would care about the look of the venue and had she been involved in the process, the owner would have known we changed our event location to the patio IN FRONT of gravel—or what should have been marble. How embarrassing to have an event, pay for this venue, and have guests look at gravel that would be at a fair. But their first remedy was to cancel the contract. But to remedy the issue she told me on July 1, 24 days before my event and after all invitations have been mailed that they would cancel my event. At no point did this venue offer any kind of discount.

Atrocious staff—multiple calls and emails not returned by the manager—likely because my event was too small for them to care. Most of their staff lack any kind of customer service skills and do not know how to deal with conflict. To plan this event I had to reach out to their staff at every turn. No proactive ness on their part because they do not care about a 20 person event.

I am planning a wedding and my venue would never and does not handle issues this way. I would NEVER have an event here. Unless you are spending big money, you won’t be treated well.

I will be taking legal action as well. Beware people, this venue is sneaky and accuses people of things that did not happen and wiggles out of contracts. We found an amazing venue that is beautiful and far cheaper. Keep looking for other options because this venue will disappoint.

The owner’s continual statement that my family has been verbally abusive is a defamation and will not be tolerated. These personal attacks are ridiculous and unwarranted. I intend to take this to court and file every claim I can against the owner and the venue. The owner should look up the definition of verbal abuse.

While the owner claims to have saved us money snd offered decor, Maria was uncertain about what other decor they could offer. Lack of knowledge.

This venue will have significant problems in the future and should hire seasoned staff. Maria and others do not have the skill set to deal with disappointed clients who expected many items that were not available or misrepresented. No client should be treated this way and this is exactly what the legal...

I rarely leave reviews, but I feel it’s important to warn others about my experience with this venue. From start to finish, it was full of unprofessionalism and complete disregard for what should have been one of the most important days of my life. The communication (or lack thereof) is first on the list. I have consistently needed to message 3x at least to get an answer on things multiple times throughout the planning process and even afterwards when dealing with problems.

They will charge you $1,500 for an “event fee” for rehearsal dinner at their venue, even though you’re paying thousands to host the event there.

On our wedding day, my family and friends reported that some of their staff were allegedly eating our food and drinking our alcohol that we paid for (and never gave them permission to do). There was even a random child of one of their employees wandering around. I was told a day-of coordinator would be provided, but they reassigned that person to bartend because they were short-staffed—leaving me without the support I was promised and paid for. It is ran by people who seem to still be in high school or freshly graduated.

Our catering was never refrigerated after being packed up, and my mother and other important guests never received their corsages or boutonnieres. When I asked about the extra florals to the “coordinator”, I was told that they were extras. The venue also left my fresh flowers sitting in direct sunlight before the ceremony, causing them to wilt. Their excuse- “we are not responsible for other vendors” Is this not something the wedding coordinator would be responsible for?

I also paid for an overnight stay with breakfast the next morning, only to be told “this is all we have” when items I paid for weren’t provided. And to make matters worse, when I drove over an hour to pick up personal items afterward (as they instructed), I was told they were “missing.” They now claim they’re not responsible—even though their staff lost them.

Overall, this venue completely failed to deliver on what they promised. What should have been a joyful experience turned into one problem after another. I would never recommend this place to anyone...

Allison Voltz was hands down the best person I could have chosen to be my wedding coordinator. From the beginning she was so friendly and genuine. Her awe about the venue itself made me in awe of it as well as she went over the history. Anything my husband and I stressed about, she made sure she had it on her list to make sure it was all taken care of. She allowed us to text her personally if we had any immediate questions and was always quick to respond. I was relaxed the day of the wedding because I knew Allison had everything under control; she was on top of everything and communicated directly with my vendors so that everyone was on the same page and that the day ran smoothly. My girls and I stayed the night before the wedding day and they made breakfast for us (so good)! The venue is absolutely gorgeous and timeless. There is so much space outside for the ceremony and there is even a secret garden. I loved how my husband and I had free will to choose the vendors we wanted. Anything you wanted, they made it happen. It was a memorable day and I cannot thank Allison, Kerri (the owner), and the staff enough. They...