Walker Metalsmiths Celtic Jewelry — Attraction in Town of Andover

I was always a fan of Walker Metalsmiths, even back when they had a shop in Fairport NY. I purchased jewelry from them for years - it was reasonably priced and they have beautiful designs. Everything was great until I got my wedding bands from them.

The first issue was the diamond was not set well in the claddagh ring. Within two weeks, the stone was rattling and I reached out to get it fixed. While they did fix it for, I had to pay shipping to send it back. They also suggested I be more careful with it since I must have loosened it. After getting it fixed, I have had zero issues for over a year now. It's a lovely ring, but I was sad to have to send it back two weeks after proposing.

The second issue was really disappointing. We decided to get another ring, just a silver claddagh with no stone, and we figured it would be a great trip to drive 2 hours and go to the shop in-person. We got there right at the opening, and there was only one other person. The shop is great, and full of even better looking items then what is shown on the website.

However, the young woman at the counter made us feel very uncomfortable, as if we were bothering her. We were trying to find the specific ring when she asked if we needed anything, and we explained the design. Instead of looking it up for us, she asked if we had a photo since there were so many claddaghs on display. She was loud and unintentionally rude, and it felt like she was trying to rush us through the process. She kept asking if we found it, and then sped through the purchase - she kept making errors in spelling our names and we were concerned the ring wasn't going to make it to us. She even asked "are you sure that's how you spell it?" - in reference to our own names.

In the end, we did get the ring and the engraving is correct. Overall, we are happy with the products but no longer with the service. The jewelry is really nice, and I appreciate the business, but I am not interested in buying from...

WMS handled all my wedding ring requests professionally and in a time sensitive manner...they received secure delivery of my diamond from Canada and informed me every step of the way during the process ....they then set a 1carat diamond onto the ring I chose the trinity interlocking ring and they made sure to reinforce the setting ( at no extra cost ) to accommodate the bigger diamond as the ring I chose comes with a standard diamond setting of up to a 1/2 carat max so I really appreciated this. I love the design of the ring and get so many compliments on how unique it is...the bigger diamond makes this ring shine brightly!!

Thank you WMS for your going above and beyond for me! your professionalism and care every step of the process made me feel really comfortable and I felt I could trust you guys from the moment I talked to you..love that this is a family run...

I ordered a custom made pendant from Walker Metalsmiths and it turned out absolutely gorgeous!! I was kept informed of the progress all along the way and was sent emails with pictures to approve the final piece. Even when I made a few changes, they had no problem with doing it, sent new pictures for my approval and then of the final product. It turned out just how I wanted and I love!!! I wear it every single day and feel lost without it when I have to take it off for yard work and other things that could damage it. I also have a custom made ring from them that I also wear every single day and only take off for doing grubby work. I would highly recommend Walker Metalsmiths. They do fantastic work. Oh, and I also get wonderful comments from people that...