Branches Winery — Attraction in Town of Coon

I had friends from out of town come for a visit. Being proud of my hometown, I suggested we visit a couple wineries around Westby including Branches. However, I was totally embarrassed last Saturday by how my friends and I were treated during our visit to Branches. It was busy when we arrived, so we were prepared to be patient as we waited our turn. While waiting we witnessed several people be served that arrived AFTER us. When we were able to get a servers attention, we were asked to move down the bar to a smaller place on the bar for a tasting for our group of six people, but then another couple arrived and were immediately given the spot we were asked to vacant. The couple were immediately given sheets for the tasting. Before serving the couple, I mentioned to the server that we were ready. She proceeded to wait on the couple instead. This was ALL we could take and walked out!!! We would have purchased a case or more among us. I have worked customer service for years and this establishment needs to train their employees to be more aware to the needs of all customers. EXTREMELY...

not sure if it because I was a "single" or because I didn't look like a "case" buyer......went in to do a tasting last month on a Saturday afternoon. There were about a dozen people "tasting" and three people behind the bar...i stood for 5 minutes and finally had to raise my hand to get service...finally got a young girl to help me...took another 5 minutes to get a sample while 2 couples to my right and 1 couple to my left were being given multiple samples...finally went and got a winery glass flagged down the man employee and gave him money and said i wanted to buy this glass. He walked over to the third person and she came back with my glass and change and said " you didn't get to do another tasting" I told her that obviously I wasn't as important as the couples on each side of me...avoid the rudeness and go to Vernon...

I hesitate to write such a glowing review because I don't want to draw others to this hidden gem in Westby. My fiance and I visited over a quiet Sunday and it was so incredibly... pleasant. I don't think I can think of a better word to describe it. The view over looking the vineyards, the smell of wood fired pizza, the quiet conversation out on the shaded deck. Absolutely phenomenal.

Bonus points for turning non-wine drinkers like us into not only finding MULTIPLE kinds we enjoy, but leading to us walking out with 6 bottles in hand. Phenomenal pricing and service as well. Now don't share this because we want the place to...