DON”T WASTE YOUR MONEY. This place is not set up for any type of “Glamping”. This was the first time my wife and I ventured out to the Hamptons and thought we would try something new. We made are way to the campground around 3:30. At this time we walked down a small path into the open field where the tents were located, walking past a girl on her phone sitting by the grill. Not exactly sure where to go my wife pulled up her email and got a phone number, after making a call a college age girl emerged from a tent down on the other side of the grounds. She introduced herself and told us her and another girl would be with us for the remainder of the stay ( 1 night). The other girl was the one sitting on her phone that just let us walk by her without saying anything. Now walking past the eating tent where breakfast would be served, the pastries from breakfast the day before were still sitting out. The girl now showing us to our tent which was a waterfront tent with one queen bed. It had a great view with a nice breeze but one of the first things I noticed was that some of the tents were raised on bricks with an opening underneath. My tent with a little raise didn’t seem to be sealed properly from the bottom. Now once we were in the tent they also had an unsealed hole at the top of the tent and everytime the wind blew and tent was sealed the bottom of the tent would lift open. Not exactly sure how this would affect the trip later on in the evening. Now going for a walk along the bay which was covered in so many rocks and boulders you could barely stand. We returned to the tent to get changed for dinner.
The girl who escorted us to the tent in the afternoon also stated that the generator for the hot water only ran for approximately two-three hours in the morning and the same amount of time in the evening, and if we needed it turned on we would have to try and locate them on the site and they would check to see if they could turn it on for us at that time. So when we were walking to the car for dinner we saw a guest coming out of the public showers because i assume she couldn't find the girls to ask or they told the clent No.
Now after dinner and returning to the ground around 1015 it was completely dark pulling into the parking lot. I read a previous review of this and brought a flashlight and put it in the car for when we returned. Now making are way back to our tent the campground was completely dead but this did have a fire going in the fire pit but nobody sitting by it. We then made are way back to the tent opening the front flap and unzipping the inside where we located about 40-50 bugs inside the tent. 20-30 located in the bed and pillows alone. They came out of everywhere the blankets, sheets and pillows (see photos). They were also on the inside top of the tent and in our clothes and bags. You can see they were coming up through the floor and the opening that was in the front of the tent. Just like I stated before, when we got a breeze more bugs were coming in by the second from the opening at the top and bottom of the front of the tent. So now with no luck trying to locate the girls on the grounds and calling the number we decided to pack our things and leave the property.
I totally understand that your outside in the woods and your going to have bugs, but this amount of bugs inside your tent because this company is to lazy to take the time to seal the tents the proper way in unacceptable. For them to expect their guests to sleep in those circumstances because they know they have already been paid in disgusting. Then when I finally got in contact with them Three days later they just sent me a link to the refund portion of the contract stating that no refunds will be given within 30 days of your rental under any circumstances is just distasteful. I never write reviews but this has to be put out there because if it deters One person from renting with this company to save them from this experience it is worth it, DO NOT BY ANY CIRCUMSTANCE GLAMP WITH...
Read moreThank you to the owners at Terra Glamping for completely ruining mine and my husband’s wedding night and for being severely unsympathetic to our attempts at receiving a refund. Of course with any kind of outdoor related sleeping arrangements you expect bugs, which I did...to be outside. In regular camping, You pitch a tent, you know the ones that are completely sealed, without any open gaps, to protect yourself from the outside elements so you can enjoy the serenity of the nature surrounding you. And of course, maybe one or two bugs get in because you unzip your tent to go in and out, but while it’s zipped it’s doing it’s job and protecting you from 99% of the elements outside. You can realize our frustration, when we arrived at night to our “glamping” site, and realized that the entire front panel of our “glamp” tent was not completely sealed down to the wooden deck it rested on, so no matter if you zipped the two front zippers all the way to you he ground, which were completely unzipped when we arrived by the way, that bugs are still able to crawl under the gaps that appear as the tent rustles back and forth in the wind. Plus, the foundation of the tent has a hole at the top, also allowing bugs, insects, and arachnids access to the inside of the tent that should be protecting you from these things. Of course, to protect themselves from giving refunds they cleverly put a disclaimer, “bugs will be in and around your camp,” but no where does it say, “bugs will be inside your tent, because we have refused to properly enclose you from the elements, you should expect to co-habitat with atleast 15-20 kinds of crickets, spiders, mosquitos, and ants inside your living quarters that you are spending $400 dollars a night on.” My husband and I, were under the impression that “glamping” was an elevated form of camping, but we would have been better off pitching a tent in our backyard, then what was offered. We chose Terra-Glamping because we thought that it would be special for our wedding night, to do something unique, and enjoy the peacefulness of nature with one another. Instead, we spent over $200 in uber fees just trying to leave the “glampsite” to attempt to salvage our night. I wrote the owners a message, describing that we left the site after 20 minutes because we did not expect for the infestation of insects to be inside our tent, and also requested our refund from Airbnb, where we booked this reservation, explaining that it really ruined what should have been a stress-feee and loving night. Not only did the owners not directly contact us, apologizing for the horrors that we faced on our wedding night, they used the Airbnb’s mediators to let us know that they adamantly would not return our money. So from a human stand point, thank you terra-glamping for not only being severely unsympathetic to the fact that we just were married and wanted to spend our night at your facility, but for also being unethical in your practices. Companies give refunds when they believe they have a product worth standing behind, because they know they don’t need to scam people to make the money. If they know the product is bad, they won’t give a refund because they need the money at all costs to stay afloat. My suggestion to whoever reads this is to stay away from this campsite. That’s right campsite not “glampsite” and find one that’s truly...
Read moreDespite the hotel prices and promises of “luxury” the place is a total rip off! The tents are small and flimsy and have holes in them and not at all well maintained. Don’t forget your bug spray and a good fly swatted, as the tents are on a wooden platform, but not sealed from underneath, so full of all kinds of insect life. There is little or no staff, and seemed to only consist of two young college girls on their first camping trip and with no training, and a “Manager” with all charm of a rabid pit pull and that will make you feel less welcome than most prison matrons. There seemed to be no “ front desk” or even place to find staff if you do need something, nor do they tell you what tent they hide in, but they have more rules than most Marine bases. They only give two small, cheap towels, and are more worried about you taking them to the beach than ever replacing them during your stay. They only run the generator for the bathrooms a few hours a day, so you either have to shower on their schedule, or sweat to death inside the non-ventilated units placed out in an open field. You are better off going up to the public rest rooms at the County Park. The grounds are littered with what once have been tiny white, battery operated lights, like little candles, most of which are broken, the remaining functional ones are used in no discernible pattern, but certainly not to illuminate the various hoses, or single strand cord used as fences, tent pegs and ropes, that make walking to the bathroom at night a real adventure. There is no water source by the small area to grill, just a basin of water is not changed regularly. There is also no garbage can near the cooking area, or anywhere on the property, and only a small one in your tent, so litter is also a problem. There are tools and various unused equipment just left on the ground and not stored or secured in any fashion and that adds to the run down appearance. Kayaks and paddle boards are also just left out on the grass and in a jumble, and you have to track down one of the rare and illusive staff to get paddles or a vest, rather than having them stored in orderly fashion near where the kayak rack should be. Don’t blink, or you will miss the campfire and s’mores at night, and they even skimp on those, with just the very basics of s’mores. They hide the firewood, so unless you break up one of the cheap wooden folding chairs outside your tent, you can’t even make your own fire, which is no doubt also prohibited. There is no cooking allowed in or near your tent, but coffee is not served until 8 AM, well after most people camping are up. Besides the coffee also being below bodega quality standards, you are only allowed to drink it in the “hospitality“ tent, which unfortunately is kept with “all flaps down” and sealed tight until 8 AM, less you get your coffee early, and which usually makes it feel more like a sweat lodge, as it too sits out in an open field. Again, the so called “continental breakfast “ is little more than a few donuts, plain yogurt, and yesterday’s fruit salad. Given the choices available locally for such things as premium coffee and bakery goods, the breakfast that is offered is particularly puzzling. The location is great, but the place is so poorly run, you are better off at a (cheaper) Motel, or even the public...
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