Smokes 4 Less (LaGrange) — Attraction in Town of La Grange

I typically don’t do reviews but I need to do one for this store. Specifically a review on Carey (I am not sure if I spelt her name right but she is the one with red hair that works there) I specifically will take route 82 to work instead of the taconic to stop at that store for my purchases when I need something. Her customer service is out of this world. She remembers customers by names and if I tell her something that’s happening that week with me the next time I come In she will actually say “how did it go” it’s not only me though I see it with all customers that walk in that door! She is a perfect example of what customer service is and what it’s supposed to be since this day in age everyone seems to have lost people skills. Not Carey! To the owners of smokes for less, if I owned a business I would beg her to come work for me and I’m sure I’m not the only one who thinks that. Keep...

Purchased a JUUL device from this location and tried to register it. Found out the serial number on the back was FAKE and didnt correlate to any existing JUUL device serial numbers. Later called the store to speak with someone about this problem and was poorly greeted by a woman who immediately started yelling “YOU MUST WAIT I’M HELPING CUSTOMERS AND BREAKING CHANGE RIGHT NOW!” I responded with “Sorry, I didnt know you were helping customers. I can hold”. Instead of friendly hold music or silence I was forced to listen to the sound of this employee continuing to ring out customer and have side conversations . Decided not to wait or be spoken to in that manner again by this woman so I hung up. Was EXTREMELY UNSATISFIED with the service at this store as well as the unable to be registered/fake JUUL I am now stuck with. I urge patrons to take their...

I usually stop in here in the evenings after work to buy a pack of cigarettes & occasionally buy a box of cigars. The employees are always pleasant, quick & courteous, especially Debbie! She is genuinely the nicest & always willing to go the extra mile for me. She offers me matches, answers my questions (cigar recommendations) & is always willing to go the extra mile for me... all while smiling. I don't know which Debbie the other reviewer spoke to, but it's certainly not the one I...