Clover Brooke Llama Alpaca Hike/Goat Walk Farm — Attraction in Town of Pleasant Valley

When visiting a farm I typically think “perfect family friendly activity,” well for the first time ever, after years of visiting numerous farms most of which DO NOT CHARGE for animal contact, I finally found one that did not give off a family friendly feel in Clover Brooke Farms. This farm has ridiculously strict policies for an establishment that has such terrible availability for opening hours however; I decided to overlook this given the highly rated reviews on google which quite frankly are very misleading. The policy required a 3 day advance cancellation on all tickets and charges a 3.5% fee for cancellations. There are no reschedule options according to their policy and there’s zero flexibility with tardiness which seems pretty fair until you realize that the farm is closed on Mondays,Tuesdays, Wednesday, and Thursdays and only open for 3 and a half hours on Fridays and Saturdays and 4 and a half hours on Sunday leaving very little room for errors! I purchased tickets for 6 people including an infant because I sadly missed the fact that children under 1 do not get charged at this farm. Within minutes of purchasing the tickets I caught two errors on my part. The 1st error was that I chose the wrong date for the tickets and the 2nd error was that I paid for my infant. As soon as I caught my mistakes within minutes of purchasing, I reached out to the farm and let them know I accidentally chose the wrong date and paid for my baby. The person I emailed reached back out and did change my tickets to the correct date regardless of their no rescheduling policy, however did not respond to or even acknowledge the additional inquiry requesting a refund for wrongful purchase for an infant. I was unsure why no response about the refund was acknowledged so I decided to wait to speak with someone over the phone during opening hours. When I called the farm the woman I spoke with stated she was in fact the same person who changed my ticket dates and that she did read that part of the email requesting a refund, but would not provide a refund because as per the policy she felt she didn’t even have to reschedule my tickets and did this as a courtesy and she was entitled to charge me an administration fee for having changed my tickets dates even though that fee was not apart of the policy I read online. I was stunned and disgusted. Not only did she essentially admit to just downright ignoring a portion of my email but she also took the liberty of adding a made up fee that isn’t posted on their website. An administration FEE for a farm ladies and gentlemen. Who has ever heard of such a thing??? If that doesn’t just leave a bad taste in your mouth and shout money hungry then I don’t know what does. I understand as a whole, farms generally benefit greatly from contributions and business however this was an incredibly distasteful way of obtaining customer money. My family and friends drove 1 hour and 45 minutes to this farm. The farm itself currently has construction going on within a home where guests need access in order to use the restrooms. As far as the farm experience with the animals and tour purchased it’s self, the animals looked well cared for and the tour guide was friendly enough and knowledgeable about the animals but I wouldn’t consider this trip worth the time. This farm gives basic. It’s small for a farm, and there are nicer ones that are actually worth the trip and time. I highly recommend Linvilla Orchards in PA which offers free animal petting access and feeding along with a plethora of other fun activities for families and children. So many options for farms that bad experiences shouldn’t exist. I’m a first time parent, currently going through postpartum and the effects of postpartum brain and frankly families with small infants and children should be provided grace and...

Had an overall great goat walk! Really enjoyed it. However, I think there needed to be more of a safety briefing before the walk, especially for young children and their parents. For example, kids under a certain age need to have a parent holding the rope with them at all times (they can be STRONG), don't crouch in front or sit in front of the animals (I saw a kid narrowly miss being walked over by an alpaca we met). I think it could also be helpful to have some traffic control around the gates that are then opened up to enter the next section. Maybe ask one family party to come forward at a time? The tiny, narrow hill up/down to where we took photos was a bit dangerous with both the kids and animals wanting to charge forward, trying to keep ropes from tangling with one another, etc. My goat was pulling so hard going down the little hill (and it's hard to pull a goat back whilst walking downhill) the coordinator had to grab the goat herself and tell me to hold the collar instead. I was close to other people and thought I was legit going to fall over and injure myself. Side note: keep track of which goats are consistently too stubborn/strong and don't include them in the experience? So overall, I just think there needs to be stronger safety guidelines/traffic control to prevent any accidents. Wishing Clover Brooke continued success...

We cannot recommend Clover Brooke Farm more highly! We had a wonderful experience doing both the Llama hike and Bunny-pa-looza. The facilities are clean, well-maintained, and the farm is centered in an ethic of compassionate care, both for the animals and the land. Professional and friendly owners made you feel welcome while offering information about both their farm and the animals in an accessible and engaging way. Very thoughtful matching of animals to persons based on experience and personality. The trail winds through gorgeous pastures, fields, and forests with pause points to take photos. Just the perfect group size, hike length, information shared, as well as time for silence to just enjoy the stunning surround. A pleasure to support a family business that cares for the land and animals so lovingly. Don’t miss the gift shop at the end with beautiful home-crafted goods, including honey from the farm, knitwear, and the most adorable llama, alpaca, and bunny holiday ornaments (all are white and really tasteful). An easy drive from Brooklyn, especially if you’re leaving in the earlier morning (no traffic!). Thank you all at Clover Brooke Farm for a...