Merritt Estate Winery — Attraction in Town of Sheridan

Visited this place on 10/26 as I sponsored a Halloween wine tour, and I was very disappointed with the treatment my group received here. The first issue was we had difficulty before we left their was a big issue with the bus that was beyond our control that pushed our departure time back, but I called to let them know we would be late and when we got there holly the manager was still very rude to us.I literally asked her if she wanted us to leave? She was very nasty to the other girl who was working, Not sure what her issue was, I called to speak with bill merritt several times but he never bothered to call me back !!! I often buy merrit wines at events that they have but not anymore I can't support this type of treatment to paying customers and it was fruit flys EVERYWHERE the day we went, I tried to ask my group not to buy anything but some of them did. Very...

Saw the wine truck at Rochester's Jazz Fest, not sure who was running it, but they were incredibly rude. We politely asked what was in the Pina Colada. Now that may have been a stupid question, but the response we got sure made us feel that way. The attendant responded extremely sharply and condescendingly, "it's a wine truck, it's wine." I understand that you may get that question too often, but there was no reason to be so incredibly rude about it. You could have told us it's a family owned winery and it uses such and such wine. It could have been a selling point, but instead they talked down to us which made us just walk away. Not sure if they were having a bad day or something, but it's no way to...

We went to this winery on a Sunday afternoon last week. There were ten of us and as we walked into the tasting room and the woman behind the counter says out loud "if there are more than six of you, you will need a reservation." No greeting, no thanks for coming in, nothing. We explained to her that only five of our group were going to do a tasting. It also appeared that she had been tasting the wine all afternoon. I was one of the tasters and I felt that each of the pours for the several different wines were inadequate in order to get a good taste of the wine. A few of the wine "samples" were not very good anyways. We won't be back. ...