Stuarts Farm — Attraction in Town of Somers

Humiliating experience.

Visited today with my family - husband, two kids, grandparents. We have been coming here for 5 years now and I was honestly shocked at how poorly we were treated after our prior relatively positive experiences.

What happened: tried to buy some bakery goods using Zelle, got the green check in the app with the cashier standing next to me, the payment showed as completed and accepted on my end with a confirmation number, yet she kept saying that she could not let me have my goods until she saw it as received in HER bank - despite her witnessing the green check and seeing the status reflected as delivered and a confirmation number in my app, because she was watching me send it. At that point I was in a catch 22 - I had already sent the money and could not leave without my goods because I couldn't take my money back, and she was not letting me have what I paid for. So, I was forced to stand, being advised to call my bank, when my bank was clearly not the problem, while she went back to help other customers. After about 20 minutes she showed up again and finally gave me the stuff I paid for, saying the money just came through.

I feel so humiliated that I will never ever bring my family again. If you, as a business, have made the decision to take Zelle as a payment method, and you have witnessed a customer paying you on their phone with the green check showing and a confirmation number, that should be sufficient. The fact you have delays, which are clearly on your end, should not mean that you humiliate your customers by refusing to give them what they paid for.

And mind you, I was actually one of their "paying customers" because we were foolish enough to also pay $70 for two apple picking bags at the beginning of our visit, as we do every time we go there. We saw multiple other guests getting out of their cars carrying empty USED Stuart's Farm bags with them and they headed directly to the field to fill those up - I guess the general understating is that if you pay for a bag once you could use it all season, because that is what everyone else seems to be doing. So, way to go Stuart's Farm - you just lost one of your loyal paying customers, I hope you enjoy the others who come without paying for what they pick.

I hope this is a lesson learned not just for me, but for any other reasonable person. Please take your kids and...

Went apple picking here today and honestly was not impressed at all. If you are looking for a place to make a family fun day out of it I’d look elsewhere. If you are going to only pick apples this is a good location and they do have many varieties of apples. The rows of the orchard were clearly labeled indicating the type of apples in each row. This was helpful! Also labeled though was a make shift, crooked “BEWARE OF POISON IVY” sign. At first I thought this must be a joke until i had to pull my 2 yr old away from a tree surrounded by poison ivy! The hayride was not operating today because it was Monday even though it was holiday. The corn maze was $3 a person which seemed reasonable until we went through it and literally walked a straight line to the exit. The best customer service we experienced was from the older gentleman directing traffic. Most other employees were direct and cordial, until you asked an additional question then it seemed like a bother. Lastly, and the icing on the cake (or pie I should say), the reason I am writing this review is that they sold an uncooked pumpkin pie. My son (not the 2 yr old) was holding it and as he walked the center of the pie leaked out of the pie revealing a gooey uncooked pumpkin purée. All in all, I think 2 stars is...

We had an incredibly disappointing experience at Stuart’s Farm. My family and I stood in line for half an hour, eagerly anticipating their famous apple desserts. We ended up spending $60 on food. However, when we politely asked for an empty plastic cup, they refused, even though we noticed that they had plenty of them readily available behind the counter. We asked politely again only to be refused again. This is honestly such a petty and unfortunate behavior towards customers.

What made matters worse was the staff's attitude. Every employee seemed disinterested and had a very rude demeanor. They wouldn't make eye contact, and we had to ask for everything twice. After checking out, not a single staff member said thank you or showed any appreciation for our business. It was clear that customer service was not a priority for them.

This entire experience left a bitter taste in our mouths. It's frustrating when a such a popular establishment not only fails to meet basic requests but also treats customers with such disregard. We won't...