Seneca Shore Wine Cellars — Attraction in Town of Torrey

First off, I love the wine from Seneca Shores Winery. My first visit last year sealed that this was my favorite. The Royal Nector was unbelievably good. I have since ordered and had delivered to my home. Always friendly and great experiences....until today. I brought my girlfriend, her childhood friend, her boyfriend and his daughter (17, underage and not drinking, this was stated to the hostess). I did not go online and see the 4 person restriction and make an appointment since it was clearly stated on Google maps that it was open for business. Who makes appointments to go to a Winery. But even if we had there were only 4 of us drinking. Upon entering we were asked how many in our party, we said 4 would be tasting, clearly under the limit of "more than 4 requires an appointment ". The hostess stated because there were 5 of us they would not allow us to taste only buy full bottles and drink there. That was not why we came. We wanted to share the wines available with our friends. Thus a wine tasting. Doing the math: 4 flights = if flights are $10.00 then $40.00 LOST Potential = I wanted 6 bottles of Nector +/-$15.00 per bottle $90.00 Other friends with me 1 to 2 bottles per $45.00 to $90.00 Other possible SWAG items, let's say $50.00 to $100.00 For a 15 second conversation you lost upwards of $320.00. If the hostess would have worried more about customer service then counting heads then your financial potential would be endless. But alas we went down the road and spent our money elseware. I loved your wine but making patrons uncomfortable and being rude to them will only cost you...

Our party of 6 was treated terribly this morning while trying to experience the winery. We traveled across several states to visit the wineries in the area, and this is one we definitely wanted to visit. Upon our arrival we were informed that due to our party size (one above the maximum number of five for individual tasting choices) we could not pick individual wines to sample but would be relegated to a preset flight menu and that one of our party could not taste beer but instead had to order a beer he hadn't tasted. Our party was the only party in the winery on a weekday morning and that remained so for the duration of our visit. I understand the rules and reasons for them but were dissapointed that she could not make an exception for us on this dead weekday morning. We asked for exception and she tersely said no that was not going to happen, even though two of our group were members of the case club. This is not good customer service and we will not be returning. Very sad. It's not as if there aren't 30 other wineries we could choose instead. Rules are great but smart business people know when to apply them and when it makes better sense to...

I was very disappointed in Seneca Shore as they hype up their establishment as the medieval winery of the Finger Lakes and hardly have a medieval vibe upon arrival. First impression from the road side seems promising as you're greeted by castle sign with a dragon at the top and a long lane decorated with pennants, but once you drive down around back, you come a BRIGHT BLUE BARN. My renaissance adorned hopes were crushed immediately. Secondly, the staff required quests to wear masks which I wasn't too thrilled about but they were at least nice enough to offer masks to us since when didn't have any. The venue was very small and the outdoor deck only offered about 5 tables with assigned seating but at least the distant view of the lake was pretty. Unfortunately the staff was dryer than the wines they provided and made no offer to assist us with the tasting menu. As far as the wines went, the flight tree was very cute and was served with prezels as a paate cleaner. The wines themselves were good but not overly impressive. While Seneca Shore is nice enough, it was not what I was expecting and was overall...