Swedish Hill Vineyard & Winery — Attraction in Town of Varick

Wines are delicious but service was rude and unwelcoming. Holiday Shopping Spree 2017 : we understand that they are busy and that they have a lot of patrons coming in, but the attitude with which we were received was almost one of disdain. They were slow to help us, and that was understandable because she had to get a refill on soup, and once we were helped the woman at least back of the bar was very pleasant. But we did wait about 20 minutes just standing by the bar while she went off and got more soup and also conversed with other customers that she knew more regularly or other workers at the winery. Then when we checked out the woman at the register was fairly rude we tried to hand her exact change minus $0.02 and she couldn't do the math and says that I had screwed her up by handing her a nickel when the cost was $24.03. I understand that you are busy, but there's no need to be short with your customers, and blame them for screwing you up because you can't do math. Overall the wines were very tasty, we loved the jackass red and jackass white, but the service was slow and...

I am sitting in the parking lot of this winery waiting to leave and I could not write this review fast enough. I went on a wine tour at this winery today and it was horrible. The wine was fine but the man who served during the tasting, Dave, was the worst!! He would not acknowledge any of my questions, purposely walked away when I attempted to seek help with getting a specific tasting and only acknowledged my friend whom I was standing next to. He turned his back on me when I said, "Excuse me, sir..."; he rolled his eyes and began to speak to anyone but me. He avoided eye contact and skipped over me whenever possible.

Now the icing on the cake is when the woman cashing me out asked how my tasting was, I told her, "It was terrible. Dave is a disgusting human being, extremely rude and I hope he doesn't treat other customers the way he treated me today. Her response, "Oh, ok".

Really? No customer service at all!! I made it clear that I was treated beyond unkind and it was ignored. The same way Dave treated me seemed to be the norm. I would not recommend this winery to...

We’ve been to this winery several times over the years and were exited to visit again after 3 years of not traveling to the Finger Lakes region. The reason for the 2 star review is because we still enjoyed the wine but not the service. We did our tasting, and were browsing and gathering our purchase. I had a question about one of the wines that we hadn’t tasted when Jean started to ring out the one bottle that I picked. She then asked my husband about the tshirt he was holding. I explained that we weren’t quite ready to check out and that we were still browsing. She seemed in such a rush to get the sale and have us move on that I didn’t get to ask my questions. I returned the one bottle to the shelf and put the tshirt back and we left. Sorry Jean, You lost the sale. There are plenty of other wineries...