This review is not intended to bash this place but more to inform. Went to their fall festival. Not much for a fall festival really. Only seen a few young workers who have no customer service experience as it seems. The concession stand by kids play area had a young girl and an older lady. Very unorganized. No team work. Older lady stood there watching fries cook. Line took forever and when food was finally done the younger girl just pushed it aside constantly Reaching over food to take another order rather then calling out to the customer that their order was done. I had to keep asking for my food. Food was overpriced not very good. Animals seemed hungry, they shouldn’t rely on the 25 cent machines we pay for to feed the animals. During the otter feeding the worker wasn’t paying attention that one otter got way more food then the other. Some enclosures should be bigger. I don’t believe in zoos to begin with but came with my nephews cuz they love it. I understand they are under new management and may be trying to work on all this but they could use experienced workers with better customer service who can multi task and help them more. Bathrooms were also not good at all. Cold water only and more of an outhouse feel. Doesn’t seem the kids play area is cleaned often. The baby deer were super cute, foxes are adorable, some good stuff in their gift shop but not a huge selection, kids love the tricycles they can ride and the jumping play area, corn maze was tiny but kids loved it which is good, wolves were skittish and seemed bored but told they are new. My nephew and I found a ton of bird and peacock feathers which seemed to be the highlight of our visit as we collect feathers. I’m sure they are trying to make things better and only have so much to work with. I hope it works out for them and of course for the animals.