Woodward Tahoe — Attraction in Truckee

I love Woodward and go there all the time, but they need to work on the rules and customer service. Lets be honest every kid and person in the world goes there to hit the foam pit and bunker. They only allow you to ride for 2 hours. Dude seriously if we are paying to play why are we being limited. I understand now why Aaron Finch gave them one star also. It took me about 4 hours to learn a back flip and that's just in the foam, plus every athlete needs time to warm up. Woodward west doesn't do this type of stuff at least when I went there. It's very disappointing to drive all that distance to be told you only get 2 hours in the place everyone wants to be, that is terrible system. When ever I go to Woodward West and ride the foam people just figure it out. You have to wait and have patience when it's busy but you still get your time without limitations. The last time I was at Woodward Tahoe the scooter kids where cutting everyone and not calling out there Lane. By the time my 2 hours was up I only got 4 runs, but at the same time as adults we where patient and let the kids have their fun. I would seriously consider changing bunker times, at least for people who take the sports serious and want to progress. WE CAN'T LEARN IN TWO HOURS. Give back to your lower and middle class people. Especially now days with how the county is people have lost jobs and businesses and money is tight. I speak for myself and many others when I say in one day it can cost between 100 to 200 dollars going to Woodward. Between gas food and passes it's a costly place to visit, Woodward is all about fun so at least allow that to take place when someone sacrifices the time and money to go. This place is all about training and progressing so when someone leaves wouldn't you want them to have that smile on there faces that you get when you land a trick. Best feeling in the world. I'm pretty sure Woodward is not struggling to stay open to the point that they have to charge someone 50 dollars for every two hours they spend in the bunker. I think a system where one can get unlimited access to the bunker for the day with one pass but if the bunker gets busy just have 5 or 10 people take a hour break and then just filter that system. So people take an hour break if it's busy then let them back in and send another group out. That way everyone gets bunker time for the day and your not told you get 2 hours and your done. It's very frustrating to be close to landing a trick then your told that your time in the...

We made the mistake of booking Woodward for our kids birthday party.

Pretext: I called over a month in advance to book the party, which would start at 4 pm through 7 pm. (2 hours in the gym, 1 hour in the party room).

The week of the party, I called twice to confirm we would be able to go to the party room 30 minutes before hand so things would be ready for the guests arriving at 4 pm. It was also clearly discussed that we pay for the party fee at the time of sign in and any extra kids at the end of the party.

Poor customer service:

1. The evening of the party, we arrived early 20 mins and were told that we had to wait for the coach who was on her lunch break to set up in the party room. We waited for well over 20 mins with still no signs of this coach and our guests already arriving. We finally were able to take things to the party room (all the way on the other side of the facility) at 4:10 pm and after many of our guests had already arrived. Instead of greeting our guests and making them feel comfortable, we were frantically moving supplies, food and drink into the place.

2. The room was dirty and hadn’t been cleaned so that added to the work we needed to do. The staff was awful - no apologies nor help.

3. To compound things, we were assigned a coach who had no clue what she was doing to the point where she would say something to the kids only to have another coach come and randomly scream conflicting instructions to the kids. Maybe train your staff better??!!

4. Our coach was mostly absent for a large part of the event making things even more chaotic. The Woodward website advertises a coach at all times.

5. As if things couldn’t get any worse, the head coach came and made things uncomfortable for the guests when they told us how many extra we had and asking us to pay during the party. They then scolded some of our guests for daring to watch some of the much younger kids (less than 1 year) on the gym floor.

The poor customer service and experience are not worth the added stress not to mention the high cost of their events ($499 base price for a kids party). The price performance is simply not there. They are unorganized with poor customer service. There are several places in the Truckee/Tahoe region to consider for your event. Save yourself a massive headache and...

Woodward Tahoe and Thomas Wood are not ones to be trusted. They flip flop on their rules and choose when to follow them and not. Thomas Wood thinks that because he was sheriff prior it gives him ethics and superiority. He used tactics of stating he was a sherriff previously so he would think myself and son should trust him further. Because of his tactics and words he was less trusted and one i would not ever want to be in front of nor would i want someone with a disability to be i front of.

Woodward and Thomas discriminate and choose when to follow what they want to do. At camps they post on social media one thi g and change when they don't tbink it benefits them.

I nor my family say it lightly Thomas Wood is a POS. If people like him were not in the world, it would be a better world. I feel bad for anyone that comes in contact with him. Do not believe his false sense of entitlement nor his fake apologetic attitude. He is there in order to get Woodward out of trouble when they are in harms way.

Thomas Wood nor Woodward is one to be trusted. They don't give equal access and treat certain athletes better than others. They allow what they want and are horrible people and a business that is far less than ethical.

Be afraid of Thomas Wood if dealing with or having any contact with thi...