
I need to give a big, no HUGE, shoutout to Dan Timm and the staff at the Vail Nordic Center today.
Yesterday afternoon, I had a waking nightmare of a time on the trails. Half mile out my right binding exploded and I had to hike back to the clubhouse in shame. After snagging a pair of loaner skis and heading back out, my left pole shattered in half in almost the exact same spot. Thankfully third time was the charm and I was able to complete a lap around the course on all loaner gear but my only skis and poles were out of commission for who knows how long and I had dollar signs spinning around my head thinking about how much it would cost to replace it all.
Well, after leaving it all in Dan's office that night and writing him a hopeful email wondering if either of my bindings or poles were under warranty, I came back to VNC today to BOTH. OF. THEM. REPLACED. AT. NO. CHARGE. Less than 24 hours later I was completely geared up again and my mind was officially blown.
There's customer service and there's absolutely hitting it out of the park and Dan and his staff definitely fulfilled the latter. I mean, they were already the friendliest and most helpful crew in the Vail Valley before this, but now I can confidently say that they are at the top of the mountain. Happy to call this place my home track!
Highly recommend you give them a visit if you have any interest in cross country skiing, snowshoeing or fat biking in the winter. They will...
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