An abysmal experience from start to finish. Dealing with the staff and owners for my 10-person fire pit reservation was absurdly unprofessional and frustrating.
My reservation was supposed to be 10 chairs around two fires. After calling back multiple times when no one would follow up with me, I finally got it booked. The main stipulation I had was that we would not be split into two circles.
When we arrived, there were only two people working and they seemed very frazzled and out of sorts. Despite being the first customers in the building, we waited around for several minutes before one of them finally acknowledged us. I said we had a reservation for ten chairs around two fire pits. She said, "Oh...Jason set it up as 5 chairs around one fire each." I said, "Oh! Well that is definitely not what we reserved." She said, "Well, Jason didn't know that." I said, "Alright...I don't know who Jason is, but that's not what I discussed with the woman I talked to, and that's not what I paid for." Only then did she begrudgingly say she would go move the chairs.
It was incredibly cold that day so we watched her from inside for a second, but upon realizing how much she was struggling we all went out to help her. The snow was covered in a layer of ice, so all the chairs and pits were stuck in place and moving them was very difficult, but we all started in on it, and we asked the woman for a shovel. She brought us the shovel, and then promptly left(!!!), so one of my friends shoveled all of the snow out of our circle by himself while the rest of us wrestled with the chairs and pits. Furthermore, the chairs were all covered in a layer of ice that we couldn't get off, making them slippery to handle. We asked for help with that too, to no avail, so we all just had to sit in ice.
Which brings me to the fires and the kits we were supposed to be provided; None of the lighters they gave us worked, so the staff eventually brought out one from inside, and, after almost an HOUR of shoveling, moving chairs, and trying to light wet wood, we finally got the fires lit and sat down. However, we were still sitting on ice, and to our surprise, when the second worker brought out our "s'mores kits and blankets" we found out that we were expected to share one blanket between every two people. Most of us were not couples, and I was never told that each person would not have our own blanket. How would you even share one of those blankets between two of the large ice-covered Adirondack chairs without sitting in someone's lap? She finally brought out only two more, which obviously still was not enough.
It was so cold that day that we also asked if it would be possible to be moved inside, to which the first worker condescendingly replied, "Hah! Not on a SATURDAY!" despite the inside area being sparsely occupied. I'm not super upset about that part, because our reservation was for outside and it's a pandemic. However, I will never understand why the staff didn't just put us at the long rectangular fire pit that was on the patio. There would have at least been no shoveling required, and it didn't appear that those chairs were covered in ice. At no point was the staff helpful to us in any way.
After a couple of my friends complained about the experience (we also had to wait an hour for an order of French fries and the wine was not great), the first worker then offered me a free bottle of wine for the trouble...One free bottle of wine...To split between 10 people...who each paid $26 (for a total of $264) just to be in some iced over chairs, in the snow we had to shovel away by ourselves, around two fires we had to struggle to light ourselves, with half as many blankets as we needed. And when I checked out I didn't even get the bottle.
So, the experience of my entire group here was ridiculously unsatisfactory, and THEY REFUSE TO REFUND MY RESERVATION PRICE. They keep offering us a complimentary experience at their sister winery, but we want nothing else to do with them and they still will not give us a refund. Stay away from this...
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