Waterbrook Tasting Room & Restaurant — Attraction in Walla Walla

Looking at other reviews before writing my own, looks like this is not an isolated incident with this place in regards to their manager, Rikki (apologies if this is the wrong person, the gal has darker hair and of course the attitude that all the other negative reviews mentioned) very rude and snappy. Such a shame because this place has a good view and the rest of the wait staff is great. Our visit on 4/30/2022 was OK. When we get our bill, the amount was wrong, we asked Rikki to adjust it, she did something on the tablet and hand it to me to press confirm. I did see the amount changed to the correct amount so I pressed confirmed and explicitly asked for a receipt, which Rikki said it will be emailed. However, the amount that was charged on our credit card was the wrong amount, a $40 difference and of course, no email receipt were sent. I would advise anyone with a card on file to check what is being charged whenever Rikki hands you the bill. Since then, we (wife and I) have tried many times to call to rectify this issue but can never get anyone to pick up or call us back. I've been trying to cancel my membership but of course no response via phone nor email. Very frustrating experience with this place. We live an hour away so it's not the most convenience to just drive all that way to cancel a membership or dispute a transaction. Good place with bad service makes for a bad experience. Again, it's a shame because the rest of the staff...

We were here on May 21st around noonish as part of a wine tour for a bachelorette party. Our group looked forward to this location as its absolutely gorgeous. Unfortunately we were met by a rude hostess perhaps manager. Question on our reservation that our tour booked for us. Made us seem like an inconvenience to her. The amount of attitude that was given was completely unnecessary. Our server was amazing, she gave great recommendations, the cheese and meats boards were great! We were on a schedule with our tour and our driver came in to let us know we had about 15 minutes left until we needed to head out to the next stop. We head in to pay, the hostess/manager snapped at us that we needed to be patient as our server was busy. We were literally just standing there waiting until our server was ready to have us pay, not saying a word. The hostess/manager wasn’t just rude to us, we heard her at other tables as well, making everyone feel like they were an inconvenience. 1 star for the view, 1 star for the food and wine. Lost 3 stars due to being met with and continued rude behavior. If your wine tour mentions this place I would ask for another option, as our time here was not as pleasant as we...

First, I would I would like to give you a little back ground. We have been wine club members with the sister winery Ste Chapelle for 17 years. We started going to Waterbrook about 6-7 years ago and never had a problem. The first day we went in all was perfect. We ordered a bottle of wine and the cheese board, which is always our go to. Before we left we made another reservation for the 4th at noon. We arrived ordered our bottle of wine and the cheese board. When the cheese board arrived I thought it was a joke but no the server said they had changed things and it was about ¼ the normal size. So in 2 days you decided to charge the same price and reduce the quantity by 75%. Desperation??? Just thought that you should know, that due to your greed we and our wine group will not be visiting your winery in the future. Yes, it is your winery and you have the right to do what you like with the product and pricing. But, we also have the right to visit your winery or select other wineries that...