I am disgusted by the way my visit to this establishment unfolded . . .
Similar to the review that was posted two days prior to our visit, a group of coworkers and I decided to take the evening to visit this beautiful winery we had heard so much about. We had a lovely evening, taking in the views and planning our next visit, sharing a total of 3 bottles of wine among 5 people (over the course of about two and a half to three hours).
To our disappointment, when my coworker went inside to purchase a couple take-home bottles and a final fourth bottle to share before leaving, she was told that "the manager" instructed staff to "stop selling to that table." When my coworker came back empty-handed, sharing this news, we were all a bit taken aback. Not a single one of us was intoxicated, or even slightly drunk for that matter, as we had been eating throughout the night.
I went inside to clarify, and was greeted with the same cold and dismissive attitude by a woman named "Tammie." I attempted to clarify the confusion, as I was certain there must have been some sort of mistake... Again, I was told that "that table" (the only table in the establishment with a strong, beautiful, African-American woman seated) could not be served. Despite being seated directly outside the window from the bar and dealing with the same bartenders on both visits inside, we were accused of "already having" a fourth bottle (which was simply untrue, as we had only been inside the building once).
Again, I was confused and requested more information. I was told that this decision had nothing to do with our behavior, that we were not too loud, and that there is no objective "limit" to the amount of wine which patrons could purchase to consume on the property. I was repeatedly told âitâs at my discretionâ to deny, without being provided with any justification for this decision.
This behavior was not only unprofessional, but inhumane. Needless to say, we will not be going back, nor will any of our family and friends. It's 2020, time to get with the times and start treating people with respect if you expect to get repeat...
   Read moreI have been to this establishment multiple times and have never had an issue. While I was there yesterday, I was treated very differently than I have been treated every other time I have gone.
I went with a total of five people. We split three bottles over about a 2 1/2 - 3 hour time span. We were not drunk or even tipsy for that matter. We were not loud, slurring our words, or even getting up from our table. We sat, ate, and spoke to one another at a moderate level. Around the 3 hour mark that we were there, one of my coworkers bought three bottles (two to take home and one for here). When she said she wanted one opened for us to split our final fourth bottle of wine, they refused to serve her stating that we had too much and it was at her discretion to not serve us anymore. She was shocked. We all were when she informed us on what happened. (They did let her buy bottles to-go though)
Another coworker of mine went inside to seek information as to why they were denying us of buying another bottle. She was told that this decision had nothing to do with our behavior, that we were not too loud, and that there is no "limit" to the amount of wine which people could purchase to consume on the property. She was repeatedly told âitâs at my discretionâ to deny, without being provided with any justification for this decision. She stated that her manager stated not to serve âthat tableâ anymore.
I am disgusted by this visit at this establishment. I was very shocked by this decision and mentioned that when I was there for my sisters birthday, we split about 8-10 bottles over a 4 hour time span between 6 people. One of my coworkers then told me to look around as she was the only African American woman at this establishment. I hope that was not the reason that we were denied our final fourth bottle but there was no other reason presented to us to justify this decision.
We had a wonderful time prior to this encounter and planning our next visit to this establishment. I can assure you that we will not be returning and taking our...
   Read moreOn 10/01/2020, four coworkers and I visited this establishment after work. Upon arrival, we were immediately left at awe by the beautiful view and looking forward to a great experience ahead of us. We had taken an abundance of snacks and food to enjoy, along with purchasing 3 bottles of wine to split between the 5 of us. We enjoyed our time, and nearing the 3 hour mark, my coworkers decided to end the night by sharing 1 last bottle of wine. I went inside to purchase us all a bottle to share, as well as take-home bottles for myself. I was told by staff member Tammie that âthat tableâ cannot purchase any more wine and was being âcut offâ. Shocked and slightly embarrassed, I prompted Tammie to explain the basis of being âcut offâ. Tammie reported that, per management, she was unable to sell to âthat tableâ. Following multiple attempts of asking for clarification, I was denied further service. I returned to my group to share my experience, and a coworker went inside to get to the bottom of this apparent issue. Following a few moments, my coworker returned with the same information as I had received just a short while earlier. My coworker was told that we were being denied, but this decision had no relation to any negative behaviors exhibited throughout the night. Tammie reported that there was no bottle limit of consumption on the property, that our behavior was not unruly, inappropriate, or out of hand. We were simply being denied due to individual discretion. Another coworker commented, âLook around, I am the only woman of color hereâ. Amazed, we formulated the possible true reasoning for denial. After what had been a great night out, I can confidently say that myself, my coworkers, and my family/friends will not be supporting this business. It is sad to say that at Gouveia Winery, we cannot cohesively share the same respect and receive equal humane treatment. Due to this, we will be taking our future business to inclusive and...
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