Treehouse World — Attraction in West Whiteland Township

I am so sad to have to write this review because I honestly loved Treehouse world. I loved it so much that I decided to have my daughters birthday party there. The first issue was that they charge $5 extra dollars for any extra adult guests to observe. I knew that ahead of time and decided that experience would be worth that small price. The issues really started at the party. I arrived in the party area 15 minutes early as instructed. Not one person greeted me. A staff mememer peeked out from a door but then continued to work without acknowledging me. Eventually someone came out and I told them I was there for my party. The person was surprised. 10 minutes later they found my party host and brought my items in the party room. I was instructed to wait and once my guests arrived we would begin the two activities that I purchased. All my guests arrived and my party host attempts to take us to an activity, but they were all too full so they offered to let us throw tomahawks while we waited. We completed that and went to our first activity. We waited in line roughly 40 minutes for the first child to get on the bungee jump. There were 12- 7 year old kids in like for 40 minutes! I went to speak to a manager because at this point my party was almost done and we had barely started the first activity and not gotten to the second. I asked for a manager who’s name was apparently Ben. Ben was called over the walkie talkie several times but refused to come speak with me. At which time, I was passed to Nick. Nick listened to my concerns and went to talk to my party host and told him that my party should go first. He came back to tell me this but it didn’t change the fact that the party was off schedule and they have a very strict time line for the amount of time we are allowed in the party room to have cake/pizza. I explained this and told him it was unacceptable. He told me I have to understand that other people booked parties too. So did they double book? Why would they allow so many people to book parties that they cannot accommodate. While I was in there, I spoke to another mother who was waiting for her party room and they could not supply her with one! There was obviously poor planning on their end. Anyways, Nick was able to offer me no explanation and i explained that I was disappointed and walked away. At which time, Nick, very condescendingly instructed me to “have a good day”. I work in customer service so I can tell the difference between someone being genuine and someone that’s trying to be even more of a jerk. At the end of it, we didn’t complete the aciticites in time and had about 15 minutes to scarf down pizza and cake.

It was a...

Treehouse World is a pretty neat place with a variety of things to do. While they have a zipline, a vertical drop zone, and some climbing, we did not partake in those activities. I really liked the look of the themed pirate ship where you walk the plank and jump off on a line that safely lowers you to the ground. They have different price levels depending on what you want to do and adults can pay less than $10 for an observer pass if they will just be watching/assisting.

There are several themed tree houses with ladders and stairs taking you from ground level up 2-3 stories. Most of the treehouses are connected by bridges and are laid out surrounding a goat pen. The goats can climb up on a roof and across a plank to greet guests from one of the treehouses. It's nice to see imagination come alive in some of the builds which the children really seem to enjoy. I would have loved some feeding stations where tokens or coins could be paid to feed the goats.

Another area has several bridges between trees which lead to the zipline, the previously mentioned vertical drops from a pirate ship, and a nice slide attached to another, multi-level treehouse. On the ground there are a couple activities like rope swings, a see-saw, and stilts. Near the parking lot is a bungee rope activity and an inflatable circular obstacle.

While I liked the overall looks of the place, I was disappointed with a couple things. The bungee rope activity is included with admission. It has four stations, but only two were running when we visited despite the rather long line. To compound issues, an employee brought over a group of kids which were attending a party. The employee told the two gentlemen working the bungee ropes that the party was going to take over one of the jumping stations, leaving just one for everyone else. To their credit, the gentlemen operating the bungee stations did not seem happy with this decision since only two stations were operating, but nonetheless agreed.

Another problem was a safety concern with one of the treehouses. It has a trap door with a ladder up from the ground. The trap door is pretty heavy and it appears there used to be a hydraulic strut attached to assist with lifting and holding it in place. The strut was missing, so it does not remain up by itself and the door fell down causing someone to be hit in the back. I was also disappointed that several treehouse spaces become off limits when birthday parties start. I understand the business makes money from the birthday groups, but that should not diminish the potential experience for...

We took our children to Treehouse World this past weekend with two things in mind - jumping on the trampolines and riding the zipline. We were very excited that their weight limit was lower than we had seen before (20 lbs) and that our 2.5 year olds could participate in both activities.

My biggest issue with our experience was the lack of communication. We told them it was our first time, we told them what we wanted to do. Pretty simple, right? We found the zipline where they told us it was, but there were no attendees. So, we decided to go to the trampoline. There was a group there (which we later found out was a party), so we waited, patiently with our toddlers. Finally, after the staff overlooked our presence and told the girls in the party they could all have a second turn, I asked if we should come back and when (no one had been staffing the trampolines when we got there, so I wanted to be sure we could find a person to run it). He said parties take priority and come back at 11. I wish someone had told us that when we checked in or even while we stood there for 15 minutes. A simple, "hey we have a few parties today, the trampoline will be booked from 10-11" would have gone a LONG way."

So, we played in the train tree house and went back over to the zipline. When we got up there (mind you, climbing with two 2.5 year olds) we found out the harnesses are on the ground near the registration desk. No one mentioned this when we checked in and paid - they simply said the zipline is that way. Again, frustrating. Regardless, we zipped and went back to the trampoline, right after 11. When we arrived at the trampoline, no one was there. Hmph. We waited a few minutes to find a staff member and then waited for our turn as only two people could go at once since they only had one employee working it.

The employee who helped us out was great with our kids, like I said, my biggest issue was the lack of communication. I know it's the end of the season, but if you tell me information upfront, I'll be a lot happier and I won't waste my time (and the limited attention span of my kids).

Pricing wise it was okay - we really only wanted to jump and zip, we didn't need to go in the treehouses, but since us two adults had to pay general admission, we made the most of it...