Brandywine Hundred Library — Attraction in Wilmington

The librarians here have the most attitude and aggressive tone while helping someone out with such a simple task. I was going to drop off my books and didn't have my card with me and I got heavily criticized for utilizing my parent's card that I have been using for years now to simply hold a book now that I just freshly became an adult. It felt as I was being scolded as a customer and all I wanted to do was just renew my books but the librarian was so disrespectful and looked down on me for not owning my own library card, which was simply not a priority of mine. She continued to berate me, when I just wanted to drop these books off and go. Two minutes afterwards I wanted to book a study room and then the librarian upstairs had the same attitude and aggression when I asked how to access the study rooms. They condescendingly made me repeat my question and asked "you mean can you make an appointment" when it was my first time utilizing library spaces and I didn't know how the process went, making me feel very dumb and unwelcomed. I felt very belittled at the library and thought it as a welcoming area to read and study but the workers here have no sense of empathy or kindness when working with their customers, which was extremely disappointing to say the least. I hope they can learn to keep their tone in control and realize how they speak to other people can truly...

Absolutely gorgeous library. This is the best non-university public library I've ever been in.

SEATING: Lots of comfy chairs to sit and read in. Lots of desks with outlets to study at. Small private rooms for study groups. A dedicated quiet room for solo studiers.

SELECTION: Fantastic reference section with up to date building codes. Excellent book culling strategies, nothing old & useless sticks around. Generous book purchasing budget; requests are fulfilled! Many periodicals on all topics.

ARCHITECTURE: Glorious views out massive windows. Lovely staircase. Children's section is on the ground floor, reference & study areas on second flor, this separation is SO NICE, there aren't kids running around desks! There's a toasty gas fireplace to read by!

CULTURE: Helpful staff. Many community events, clubs, meetings. There's a movie night! How great is that!?

TECHNOLOGY Great wifi, automated print system, runs off swipe cards, public PC access, runs off cards BUT also available to guests! even some limited copy services!...

My daughter and I both have books out from BH Library that we are currently reading. I tried to renew them but it said "item has holds" so I looked them up through the catalog and both books were available at BH Library ie. not checked out. So I called and explained the situation and asked if they could override the return. The obnoxious condescending librarian whom I spoke to said that they could not do it. I told her that their computer system is not very intelligent and if they were a private organization and we could go anywhere else they would lose a ton of business but because they are govt we cannot go anywhere else. I also asked her to pass on my criticism of the computer system which she refused to do. So I thought maybe if I did a Google review they might actually try to do something about it. Thanks for listening. I'll be going to the library now to return our books and go to the stacks and get out a different copy. And people want govt to take over more...