Lake Pearl Wrentham — Attraction in Wrentham

Overall, our October 2022 wedding at Lake Pearl was nearly perfect! The food was fantastic and the day of from ceremony to reception was seamless for our guests. The Tree Top ceremony space was absolutely gorgeous and perfect for our wedding size around 80 guests. There were just a couple things that I think could be improved upon in terms of initial planning and day of which is the reason for 4 stars. It may seem a bit nit-picky, but I do think there are some opportunities to improve and for other brides to be aware of. First off, let me say our Sales Manager Janet was very good. She explained the packages and was very responsive to emails throughout the process. I think one thing that could improve is that regardless of when a couple is planning on getting married (peak season or not), just make it very clear that the venue could potentially be having 3 weddings in a given day (some of our concerns about resources and noise pollution from other weddings were realized on our day). Also, I would be careful about offering the "Bluff House" option to prospective brides until their final date is booked; we booked our wedding date and found out late in the process that it was not actually available like we thought, ultimately having to pay to book the "tree top bridal suite" for the day of. This ended up being a better space to get ready in because we could easily see the tree top room being set up and be there to provide feedback. Otherwise, the information provided to us before booking was thorough and detailed for us to confidently book Lake Pearl as our venue.

On to the wedding day. Having realized that there were 3 weddings on our day, I did have some concerns about resources but was assured that it wouldn't be an issue. I booked the Tree Top Suite and paid extra to arrive early around 8:30AM to get into the suite. I was told that our bridal attendant Julianna would be there to assist, and Heather later on. When I got to LP, there was no one at the front to greet me or help to get me to the tree top suite; I even had several workers ask me where I was headed with my dress and some boxes in tow. When I got to the suite, nothing was set up, the room was dark, and no breakfast laid out as listed in our BEO. So I just proceeded to move everything in and wait until my bridesmaids showed up at 9AM, but still no bridal attendant. Then a random worker that I had spoken to earlier about going to the tree top suite arrived with our breakfasts, but still no attendant. My mom had to go to the front office to find her and eventually Julianna came to the suite around 9:15AM. She apologized and said she had 3 weddings that day and it was just "hectic". I would have expected her to be there to assist per the contract timing, but I guess not. I suppose there were just scheduling conflicts, but it was a disappointing start to the day. Ultimately, it was Heather, our coordinator that saved the mood and the day; she was absolutely fantastic and did so much prep on the day and was very attentive to myself and the wedding party. Heather really became the coordinator and bridal attendant as Julianna never really came back to the suite at all. Lastly, the only other thing I'd recommend is not allowing tours to go on while brides are getting ready. Myself and bridesmaids were getting ready in the tree top suite and cocktail hour space and tours of people were being brought through to see the suite and tree top room as we were setting up. A little odd to do if paying to have this space; I would have expected to have this to ourselves. Besides these few issues, the day went smoothly.

For the ceremony, the one thing that was a bit annoying was the fact that during our vows, we could hear the other ceremony attendees clapping for another couple. It was a bit distracting and unfortunate timing for us.

All this said, I do think Lake Pearl is a great venue option, there just could be some improvements regarding initial expectations when booking and day of coordination. Janet and Heather were very helpful and really did make...

Lake Pearl prides itself on coordinating and successfully executing six weddings in a weekend. Lake Pearl was consistently beautiful the four times we visited prior to our big day. On the most important visit, our wedding day, this was not the case. In discussing our experience with Lake Pearl, it was clear that there was a disconnect between the owners, management, and the staff, and that there was significant disorganization on their part. A few details of our experience:

There was a wedding the night before in the same area that our wedding was planned. This was due to be fully cleaned by noon and would not interfere with our 4:00 pm ceremony. The reality was the decorations and trash was not fully loaded into the two box trucks and cleared of the area until 7:00 pm. The clean-up was visible during over two hours of our active reception. A leaf blower was being used to clear the ceremony area while we were exchanging our private vows at the Cinderella Carriage. We feel that our ceremony started later than necessary due to the staff’s disorganization. During our outside ceremony, we could all hear power tools being used to disassemble the decorations in the courtyard. In addition, there was trash and petals on the ground in the ceremony area that must have been from the prior ceremony. Lake Pearl provided a golf cart ride to the ceremony for a disabled guest, but never returned to take him to the reception. The entire bridal party did not receive the drinks that were requested to be brought to us during cocktail hour after specifically writing down each person's drink order with their name next to the drink on the worksheet provided to us by Lake Pearl. We were told in the pre-planning and at the rehearsal that all of our belongings that were in the Bluff House would be brought over to the bridal suite by 4:30pm; however, they were not brought over until 6:00pm and we were unable to freshen up prior to the reception introductions. We were told that all guests would receive their chosen entreé based on the list that we provided. We were told not to mark our place cards with the RSVP entreé. When serving the main course the wait staff asked our guests for their order, abandoning the list. To make it worse, several guests received the wrong entreé and when they asked for the right entreé, the wait staff told the guests they could not have the right one that they had pre-ordered.

Despite everything that went wrong with our wedding, there were a couple of silver linings:

The pre-planning process went smoothly and was mostly communicated to us. The ballroom where the reception was held was decorated to our expectations. Our guests loved the food and could not stop raving about the delicious food. The staff was kind and did their best to make our wedding special.

We are extremely upset and disappointed with Lake Pearl. We should only have happy memories of our wedding but because Lake Pearl failed us, our negative memories will never fully fade. It is understandable that things happen and do not go according to plan, but what Lake Pearl did was inexcusable, embarrassing, and completely avoidable. We will never do business with them again....

My mother got married here Sep 22 & I’m still very upset months later with the service, 1 server in particular, I didn’t catch her name but she had blonde hair fair skin blue eyes, seemed nice at first. Asked us (the wedding party) what we wanted to drink during photos while the guests were inside. I told her what I wanted she asked for my ID, I left my purse at home so she said she couldn’t serve me. I politely said ok (I’m not gonna argue with someone just doing their job) later in the evening, I had a drink in my hand, without approaching me & asking me what was in the cup first, or even saying any words, this women AGGRESSIVELY grabs the cup from my hand without saying anything, I didn’t let go initially because it happened so fast, so it spilled all over my legs, shoes, arms & the floor because of how rough she was, she didn’t apologize or say anything to me prior or after grabbing my hand + the cup, & spilling it all over me. Even then I didn’t respond negatively, I just walked away. Then when myself & the rest of the wedding party did the walk in, when I sat down at my chair, before the champagne toast, my sister in law told me this woman specifically went to my seat switched out my champagne for some sort of soda. So are you telling me they carded every single person before the champagne toast? I know for a fact people under 21 had the champagne at the toast. It truly ruined the whole experience for me. I come from a broken home so I was so excited for my mother to have her happy ending but this staff member really ruined the night, as if I look under 21?? I didn’t want to ruin my mothers night so I never complained or called. I only drink special occasions so it wasn’t the drink itself it was the treatment and harrassment I received. I am a 31 year old female. beautiful venue but terrible mistreatment. I promise no part of this review is an exaggeration. Everyone I tell this story to is horrified, nobody in a wedding party should be treated this way, I’m still appalled at the viscous staff member. The whole night she was glaring at me giving dirty looks, making it her mission. As someone who’s worked in the service industry I’d never treat anyone the way I was treated. Now I know to not use this venue for any future events of mine. Food was good and it had nice views / landscape. Also this is my 1st time ever leaving a negative...