GARDENIA HÔTEL — Hotel in Ain El Turk

We stayed for a week in a larger comfort suite. The plus points were ; good sized living space with separate good-sized bedroom and wet room with power shower. Great seaview from our large sized balcony. The negative points : we had to wait till our fourth day to receive clean towels and room cleansing although we spoke to reception on a daily basis, no WiFi for the duration of our stay, our TV had a problem, so it was resolved with a modem which remedied the Internet issue while we were in our room. Leak in bathroom reported but no-one came to fix. Our breakfast was served daily in the foyer with no refrigeration for the cheese, meat, yoghurt etc. Coffee shop/café not open. No private beach, simply an area of the public beach roped off on the penultimate day of our holiday, but no sun loungers on beach. The air conditioning was solely in the livingroom and was really poor, none in the bedroom. On our last day, the restaurant opened on the top floor, too many staff not really knowing what to do and no cold meat or cheese provided, only bread, pastries, boiled eggs, melon, grapes and chocolate cereal. The staff were casually dressed - they all should wear a uniform or at least have name badges to differentiate them from the guests. Our room was poorly finished, poor grouting at shower, hooks hanging off the wall, picture hooks on wall with no picture, tv aerial socket on wall in bedroom, but no TV. Also no kettle. No snack bar/deli. No room phones. No coffee available in foyer. No BBQs or private picnics or garden. The worst point really was the daily complaints we were forced to make about the lack of cleaning in our room, the staff smiled and said they would get it done, but this didn't happen in reality. Basically what is advertised is not what you receive in fact. This could be an excellent choice if there was better knowledgeable management and staff...

Je vais détailler point par point l’hôtel avec ses avantages et ses inconvénients en sachant que nous avions pris une chambre + salon canapé petite cuisine.

Avantages : le personnel est respectueux. le parking est sécurisé par des agents qui se relaient 24/24 les locaux à l’extérieur des chambres sont bien entretenus et propres. la vue est incroyable la plage privée est gratuite pour les résidents de l’hôtel le balcon est très grand La clim fonctionne bien et l’eau chaude aussi (en tout cas dans notre chambre) La literie est correcte

Inconvénient les serviettes sont de basse qualité et sont extrêmement SALES (tâches, cheveux…) La douchette est incroyablement sale Quand vous vous douchez, l’eau sort et inonde la salle de bain autour des WC Les WC ne sont pas 100% clean non plus Dans la chambre il y a un rideau occultant mais la lumière passe quand même sur les cotés car le rideau ne va pas jusqu’au bout des mur Le canapé lit est EXTREMEMENT SALE et je pense pas qu’il aurait ete possible d’y dormir car il est trop affessé Hors saison (en septembre) les restaurants ferment et ouvrent un peu comme ils veulent il n’y a pas grand chose autour donc il faudra prevoir des courses au centre ville Le coffre fort était bloquée Pas beaucoup de cintre dans l’armoire (2) Il y a deux plaque chauffante mais les poêle et casserole sont vraiment en fin de vie donc pas possible d’utiliser Pas de sucre ou de sel Les vitres du balcons sont tres sales donc rendent la vue pas...

Great modern looking hotel that’s close to the beach & close to everything in Oran. Also has a nice large pool. Awesome service from the workers! They made sure to take care of us everyday, they checked in with us and made sure we were having a great time & always asked if their is anything else they can do to make our experience better. I would definitely recommend this hotel to anyone who’s wants to have a awesome experience in...