Rusica Park — Hotel in Filfila

I rarely leave negative reviews, but this trip was such a frustrating experience that I feel obligated to warn others.

Check-in Disaster: Our check-in was supposed to be at 3 PM, but we didn’t get into a room until 6 PM. The delay was because the guests in our assigned room didn’t check out on time, and instead of managing the situation, the staff kept us waiting for hours. Eventually, we were given a replacement apartment that lacked many of the facilities we had paid for. No apology, no compensation — nothing.

Poor Hygiene and Housekeeping: The first room we got wasn’t cleaned properly. Only the next day did we get fresh towels, but even that was a headache. The cleaner claimed she didn’t clean our room because we “weren’t there,” which is absurd. Apparently, you have to supervise housekeeping here if you want the work done.

Unprofessional Security: As a young guest, I was repeatedly stopped by a security guard to “check my bracelet,” while others around me without bracelets were ignored. It felt discriminatory. One night, we returned from a walk and were refused entry at the nearest gate — at midnight — and were forced to walk nearly 3 km to another entrance. It was late, dark, and unsafe, but they didn’t care.

Overpriced, Poor-Quality Dining: While the buffet food was decent, the restaurants on the property were a nightmare. Prices were nearly triple what they should be, food arrived cold, service was painfully slow, and quality was terrible.

Noise and Lack of Respect for Guests: Entertainment in the theater continued well past midnight, with loud, non–family-friendly music blasting while guests were trying to sleep.

Terrible Guest Services: When it was time to leave, it took over an hour and a half for someone to collect our baggage despite multiple calls to reception. The phone at reception barely works, so you can’t rely on it for anything.

I really do not recommend this pricy...

I recently visited Roussika Park Village in Skikda, located in the beautiful coastal area of Filfila. The village itself has a pleasant atmosphere and offers facilities that are generally good, especially for families. The swimming pools and recreational areas are quite enjoyable and make the stay comfortable for those who are mainly looking for relaxation and family-oriented activities.

However, despite these positive aspects, there are some issues that need to be highlighted. First, the prices are noticeably high compared to the overall level of service provided, which makes the experience feel less valuable. Another major concern is the lack of proper maintenance. When problems or technical issues arise, the response time from the staff is very slow, and sometimes repairs are delayed or not handled efficiently. This creates frustration for the guests who expect a quicker reaction in such a touristic setting.

Additionally, the dining experience was disappointing. The food offered was below expectations in both quality and variety, which is a crucial factor for a tourist village that aims to attract families and visitors from different places.

Overall, Roussika Park Village has good potential thanks to its location and facilities, but it definitely needs improvement in terms of pricing policy, maintenance responsiveness, and especially the quality of food if it wants to truly meet the standards of a satisfying holiday...

J’ai très apprécié mon séjour en ce complexe franchement je suis fière qu’il existe un pareil en Algérie 🇩🇿 avec un prix imbattable et je souhaite qu’il soit entretenu ne sera pas délaissé et bonne continuation.

Les points forts :

1. le personnel est vraiment en or tres accueillant gentil souriant et professionnel
2. les appartements (f2 dans mon cas) très bien conçus et équipé (télévision smart avec chaîne française disponible + cuisine bien équipée) 3)la gestion des accès des visiteurs et les non résidents est bien sécurisé ils ne peuvent pas accéder aux appartements, villa et les piscines privées des résidents meme les soirées
3. perit dej et dîner (inclus dans le prix) digne d’u. 4-5 étoiles ⭐️
4. animation et ateliers pour les enfants chaque jours
5. la plage privée est très propre avec disponibilité suffisante des transats
6. belle piscine pour les résidents à proximité des appartements
7. sécurité très présente au moindre coins pour bien gérer les accès et les restrictions aux visiteurs et non résidents
8. des navettes super cool disponible pour transporter les résidents à la plage
9. disponibilité des magasins et restaurants avec des prix vraiment semblable à l’extérieur (ne profites pas de l’endroit pour augmenter les prix)
10. disponibilité d’une clinique en cas d’urgence
11. tout est disponible dans la superette du complexe avec des prix de 10 de plus (bouteille d’eau 50 DA alors qu’à Alger par exemple sablette ou le parc de chevalier c’est minimum 70-80 DA)
12. Chaque jour une soirée (spectacle, magie, concert 🎶…) pour les résidents

Points faibles :

1. les plaques chauffantes été désactivé et la machine à café non disponible chose qui bien affichée sur instagrams
2. on sent que le complexe est nouveau et son ouverture est précipitée car il manque pas mal d’affiche de sécurité comme ex : le numéro à appeler en cas d’urgence et les plaques d’orientation comme le chemin du restaurant, de l’aqua park ….
3. pas mal d’accès sont barrés alors pour ce déplacer nous sommes obligés de faire le tour à chaque fois
4. personnel est très nouveau parfois il faut poser la question à plusieurs pour nous orienter
5. manque d’entretien des piscines surtout celle de l’Aqua parc (enfant mois de 4 ans) on voit clairement que l’eau est trouble et vire...