I rarely leave negative reviews, but this trip was such a frustrating experience that I feel obligated to warn others.
Check-in Disaster:
Our check-in was supposed to be at 3 PM, but we didnât get into a room until 6 PM. The delay was because the guests in our assigned room didnât check out on time, and instead of managing the situation, the staff kept us waiting for hours. Eventually, we were given a replacement apartment that lacked many of the facilities we had paid for. No apology, no compensation â nothing.
Poor Hygiene and Housekeeping:
The first room we got wasnât cleaned properly. Only the next day did we get fresh towels, but even that was a headache. The cleaner claimed she didnât clean our room because we âwerenât there,â which is absurd. Apparently, you have to supervise housekeeping here if you want the work done.
Unprofessional Security:
As a young guest, I was repeatedly stopped by a security guard to âcheck my bracelet,â while others around me without bracelets were ignored. It felt discriminatory. One night, we returned from a walk and were refused entry at the nearest gate â at midnight â and were forced to walk nearly 3 km to another entrance. It was late, dark, and unsafe, but they didnât care.
Overpriced, Poor-Quality Dining:
While the buffet food was decent, the restaurants on the property were a nightmare. Prices were nearly triple what they should be, food arrived cold, service was painfully slow, and quality was terrible.
Noise and Lack of Respect for Guests:
Entertainment in the theater continued well past midnight, with loud, nonâfamily-friendly music blasting while guests were trying to sleep.
Terrible Guest Services:
When it was time to leave, it took over an hour and a half for someone to collect our baggage despite multiple calls to reception. The phone at reception barely works, so you canât rely on it for anything.
I really do not recommend this pricy...
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