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Terrazas del Refugio
4.3
(99)
The accommodations are very well designed, comfortable bed and great linen, fabulous bathrooms, with real working chimney in each room. The heating and hit water is impeccable. The two restaurants have both wonderful food. Especially the Patagonia shushi, a must.||Reasons for my poor rating. |1) the wifi doesn't work and I've been here 4 days. Cellular data works fine. |2) the receptions take quite some time to answer. A couple of employees at the reception keep the help desk WhatsApp number muted. I called the number while in the corridor of the reception and then walked in and asked them why they didn't answer. They didn't reply. |3) on Saturday room service showed up at 4pm. They justified this by saying that they where too busy with new arrivals. |4) there is an extra charge for the wood for the fireplace (ok) however it doesn't ignite because the wood it's wet and humid. |5) the change sheets and towel every three days which is quite uncommon. |6) ask for internal transfers way in advance and call them half an our before to remind them. |7) no in room service of any sort ||Other tips:|1) The food at Terrazas restaurant is exceptional by the service is very very slow. Tw out of four time they got the order wrong after waiting for 40 minutes. Arm yourself with a lot of patience. Enjoy a great wine menu and the bar tender is top notch. There are two sitting for dinner 7:30pm and 9pm.|2) the pass to Chapelco is closed and thus skiing is limited to two slips with very slow chairs. However, they can organize a transfer which is reliable. |3) make sure you stop and shop for groceries at San Martin because there is not a single grocery store up here |4) make sure you book the restaurant before you get here because it gets crowded very quickly. |5) the ski school is very well organized and the instructors are very...
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Unfortunately we only stayed for 2 nights. We could have easily stayed a few more days. It’s so relaxing and beautiful here.
Nothing was too much to ask for, absolutely amazing service. The people were super nice and very helpful.
We did the hotel guided walk in the National Park which is recommended. The female guide (who’s name I unfortunately forgot) was amazing, she is super cheerful and happy. Her English is not very good and we don’t really speak Spanish, but we managed with Google and hand and feet and the few words we knew to understand each other. A tiny but very important detail, when we walked around, there was a small trash on the ground, she stopped and picked it up, this is absolutely amazing to see how she valued and respected nature.
Things to note it’s pretty remote and a dirt road (well maintained) does there you can’t buy anything there, anything you need, you will need to bring (they have a restaurant for food) it’s summer, so it’s construction time, there are some ongoing enhancements, but that didn’t bother us and it’s nice to see that they are renovating...
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Cuando llegamos. La rampa en la entrada estaba caída por lo que estuvimos que caminar hacia a la recepción u luego nos mostraron otra entrada por la parte trasera del Hotel ( la entrada principal quedó inhabilitada 2 días ) cuando mencione eso al gerente no mostro mayor preocupación!
Nos asignaron una habitación, pero se escuchaba mucho el ruido de la tele de la habitación de arriba también se escuchaban los movimientos de ellos asique no pude descansar la primera noche.
El día siguiente pedí movernos a otra habitación y si es posible una arriba , Según la Jefa de recepción no se puede asignar una habitación arriba ya que por protocolo del hotel asignan para las familias únicamente habitaciones la planta baja. Nos Movieron a una habitación mas grande pero también planta baja y según la Jefa de Recepción no van a alojar a nadie arriba. Después me di cuenta que asignaron una reserva con niños arriba de nosotros asique hubo mas ruido que la primera noche! Cuando hable con el gerente para darnos una solución. me comentó que el hotel es así, y la construcción esta hecha en seco y el duerme muy bien!!!
Las camas fueron muy cómodas. El Quincho es muy amplio y lindo pero y hay dejarlo lo máximum posible limpio después de usarlo según el recepcionista.
La Pileta esta linda, pero el Agua daba asco, pegajosa desde abajo pero según el gerente eso es normal ya que están en la montaña y hay polvo en todos lados!!
El Spa esta abandonado y no hay personal en el sector durante el día.
El gimnasio es bueno pero la maquina de correr no andaba ( no tenia ganas de avisar a la recepción después de todo lo que nos pasó)
El baños de discapacitado estaba con puerta abierta pero se ve que los están usando como deposito de Limpieza ( Horrible ) Según el gerente no hay problema ya que no somos discapacitados La noche antes de nuestro Check out solicite quedarnos usando las instalaciones del hotel hasta la hora de ida pero el recepcionista no dijo que solamente las podemos usar hasta el horario del check out. A la mañana me contactó la Jefa de recepción para brindarnos un Late check out y usar las instalaciones a modo de disculpas.
El entorno es precioso, El Hotel tiene buenas instalaciones pero falta...
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